BMW of Rochester Hills

Customer Centric Dealer BMW of Rochester Hills stands out as a customer centric dealer. They treated me from the get go as an earnest buyer, willingly offered to figure out BMW of Rochester Hills stands out as a customer centric dealer. They treated me from the get go as an earnest buyer, willingly offered to figure out both lease options and financing options, were prepared for my visit even though several customers showed up at the same time, gave me a fair trade in and coincidentally, had the color combination I wanted. Brad Paris is knowledgeable and could give me the differences and similarities between my 2007 BMW wagon trade in and the 2015 X1 that I purchased. I wanted a better interest rate, but it seems BMW Financial Services is not as flexible as I had hoped. Brad worked for me and knows how to listen. All employees treated me with respect. More

Out of town buyer Frank and the rest of the team I dealt with were great. I purchased from out of state so this was not a "normal" transaction, but the folks at BMW of Frank and the rest of the team I dealt with were great. I purchased from out of state so this was not a "normal" transaction, but the folks at BMW of Rochester Hills made for a great experience! There was a car waiting for me at the Detroit airport and Frank stayed after the dealership closed answering questions and finalizing the transaction. They worked hard answering questions and sending pictures and information to make me comfortable enough to make a trip to purchase a vehicle I had not seen in person, much less driven! More

Smooth Purchase, Friendly Service I traded emails with Maryanne, and Erick, had an initial meeting with Erick and traded messages over the course of a couple of weeks while I settled o I traded emails with Maryanne, and Erick, had an initial meeting with Erick and traded messages over the course of a couple of weeks while I settled on the vehicle that I wanted. Once I zeroed in on the car Erick (and Eric and Frank) were friendly and helpful in getting through the process. I'm very satisfied with the purchasing experience at BMW of Rochester Hills. More

Mini purchase My experience with BMW of Rochester was excellent. Our sales person Erick Grabrock made my wife and I feel very comfortable with the entire transactio My experience with BMW of Rochester was excellent. Our sales person Erick Grabrock made my wife and I feel very comfortable with the entire transaction. I also liked how they followed up with us making sure that were are happy and if they could do anything further. The other item I really liked was that Erick never high pressure sailed us, he just stayed professional the entire time. Dave Nannini More

Smooth sailing It was smooth sailing from start to finish on the purchase and delivery of my 328xi. Smooth test drive, smooth financial process, and smooth delivery It was smooth sailing from start to finish on the purchase and delivery of my 328xi. Smooth test drive, smooth financial process, and smooth delivery...not to mention my drive home! More

Refreshing and Rewarding The service and attention we got was worth a trip across town (though there are closer dealership options to us). I was impressed how professional an The service and attention we got was worth a trip across town (though there are closer dealership options to us). I was impressed how professional and sensitive Richard and the staff were to our needs considering our rushed schedule and our 6 month old son. I felt the service and extra options pitch during final delivery was very informative and firm with recommendations, but not pushy, which was a nice change compared to our other car shopping experiences elsewhere . I even got a follow up inquiring if I had questions or needed help with any features of the vehicle. You've won us over as very satisfied customers that would gladly recommend you and revisit for our future needs. More

Great Experience David was very knowledgable about the vehicles. He was not pushy, just trying to help me find what I wanted. After the vehicle was ordered, he kept me David was very knowledgable about the vehicles. He was not pushy, just trying to help me find what I wanted. After the vehicle was ordered, he kept me updated periodically where the car was in the process. More

Spot on Matthew V was my first point of contact. Made sure everything was smooth and I got the car I wanted at a price I was comfortable with. Richard B follo Matthew V was my first point of contact. Made sure everything was smooth and I got the car I wanted at a price I was comfortable with. Richard B followed up with the test drive and final delivery of the car. Minimal hassle. In and out, including paperwork, in the shortest time possible. Plus, Richard drove my car over to my house. Couldn't ask for more. More

Great expirence my 2nd time around. I had a great experience with the BMW of Rochester Hills. I walked in there and didn't expect to see the individual that I dealt with 12 years ago. I had a great experience with the BMW of Rochester Hills. I walked in there and didn't expect to see the individual that I dealt with 12 years ago. ERICK GRAYBRUCK. What a nice surprise!! We recognized each other right away and went right to business. I now have purchased my 2nd BMW from ERICK GRABRUCK and I am just as happy this time as I was the first time. I love my BMW and the experience I had at BMW of Rochester Hills. Erick is pleasant and honest and makes me feel comfortable with the information received. Stayed in my price range and didn't try to up sell me. I appreciate that. Thank you Erick. I love the clean and bright service area, very easy to walk around and look at everything. Everyone was very nice and acknowledged me as I walked through. Stick around Erick I'll be back. Love that BMW! More

PURCHASE OF 335IS HELLO, I WAS AT THE DEALERSHIP PICKING UP PARTS FOR MY 1989 635CSI. I MET FRANK IN THE USED CAR(PREVIOUSLY OWNED) AREA, AND ASKED ABOUT A FEW CARS O HELLO, I WAS AT THE DEALERSHIP PICKING UP PARTS FOR MY 1989 635CSI. I MET FRANK IN THE USED CAR(PREVIOUSLY OWNED) AREA, AND ASKED ABOUT A FEW CARS ON THE LOT. I LOVED THE LEMANS BLUE COUPE IN THE SHOWROOM, FRANK TOOK MY OFFER TO HIS MANAGER, ERIC, AND WE PUT IT TOGETHER. THE BEST GUYS, DEALERSHIP, EXPERIENCE. MY FATHER WAS A FORD DEALER(WE HAVE A FORD TOO), THE BMW EXPERIENCE IS LIKE NIRVANA. VERY GENUINE AND CLASSY, I WILL HIGHLY RECOMEND THESE FOLKS. More