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BMW of Rochester Hills
Shelby Charter Twp, MI
1,368 Reviews
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1,368 Reviews of BMW of Rochester Hills
October 30, 2014
Great 2nd Time Buyer Experience! Bought a used car from BMW of Rochester Hills that we saw online and fell in love with. Between test drive to purchase, we weren't at the dealership f Bought a used car from BMW of Rochester Hills that we saw online and fell in love with. Between test drive to purchase, we weren't at the dealership for more than two hours! Erick Grabruck was friendly and straight-forward, and made the buying process quite easy. Thanks again! More
by wlc10
Employees Worked With
Erick Grabruck
October 21, 2014
From website to drivers seat w/thoughtfulness & ease. I found a BMW X3 that I thought I was interested in on-line @ BMW of Rochester Hills over a weekend and went there the next Monday evening to see abou I found a BMW X3 that I thought I was interested in on-line @ BMW of Rochester Hills over a weekend and went there the next Monday evening to see about the vehicle. Once at the dealership, Erick Grabruck walked me through what the vehicle was all about, arranged the appraisal of my Edge while we went on the test drive of the X3. That evening, I decided to go through with the purchase the next day. Erick made sure the entire process was silky smooth. In addition to Erick,everyone you come in contact with at the dealership makes it clear that they are foremost interested, at all times, in making sure that you are taken care of - your time is important to them. A genuinely refreshing change of pace from the usual Dealer experience. I have recommended BMW of Rochester Hills to two friends who are newly in the market for a new vehicle since my purchase just three weeks ago. Beautiful vehicles presented and serviced by thoughtful people - Pros. More
by jim.gilmore2
Employees Worked With
Mary Anne Curcuru, Erick Grabruck
October 11, 2014
Worst experience ever any automotive dealership DO NOT PURCHASE YOUR NEXT CAR AT BMW OF ROCHESTER HILLS I wanted to share my very recent horrifying customer experience at BMW of Rochester Hills DO NOT PURCHASE YOUR NEXT CAR AT BMW OF ROCHESTER HILLS I wanted to share my very recent horrifying customer experience at BMW of Rochester Hills so no one else has to suffer what I went through. Don Cole, the service manager completely humiliated me in front of his employees and in the open customer area of the dealership. I had my 2013 BMW in for service (second time as they could not fix the rattle right the first time) and when I came to pick it up, he came over to service writer's desk to inform me that in the future I was not eligible for a service loaner because of a perceived unproven issue that occurred while I was driving the loaner. Loaner was inspected and it was in the same condition I received it. Don Cole was totally unprofessional and tactless in his approach. He embarrassed me with blatant disregard, treating me like a child. I have never been treated so poorly by someone. Someone who is supposed to be an advocate for a dealer/brand. I am new to brand, but not new to luxury cars. Because of Don Cole, I will never buy a car from BMW of Rochester Hills and likely not from BMW ever. In the future, if there is a situation, Don Cole (or better for BMW his replacement) should ask a customer into a more private area to discuss any sensitive matters. He should first ask the person about the situation, not make biased accusations, which ended up being not fact based. If Eitel Dahm has employees like this working for him in management positions, then it shows poor judgment on his behalf as well. It is a black eye on the dealer, the dealership and the brand. After I told Don how he offended me, he offered an apology which to me indicated he knew that he had crossed a line but it appeared to be more of an attempt at damage control than sincerity. Shame on you Don Cole.. AGAIN, ANYONE IN MARKET FOR A NEW BMW, PLEASE SHOP SOMEWHERE ELSE OR RISK BEING TREATED BADLY. I will let everyone and anyone I know about how I was treated by Don Cole at BMW of Rochester Hills so no one else has to go through what I went through. More
by redeveloper
Employees Worked With
Don Cole
October 10, 2014
Good first time BMW experience! Worked with Brad Paris on ordering a 435i Coupe. Was hassle free and the car arrived quicker then expected. Overall a really good experience leasing Worked with Brad Paris on ordering a 435i Coupe. Was hassle free and the car arrived quicker then expected. Overall a really good experience leasing my first BMW. Highly recommend them. Customer service is great, very nice facility and the service department has also been great. More
by M Haiss
Employees Worked With
Brad Paris
October 07, 2014
Great Service! We purchased a 2014 328i, Brad Paris worked hard to get the very best deal he can give us and he provide really good customer service, we were really We purchased a 2014 328i, Brad Paris worked hard to get the very best deal he can give us and he provide really good customer service, we were really happy with the overall experience, I would recommend BMW of Rochester Hills and Brad to my friends. More
by efried
Employees Worked With
Brad Paris
October 02, 2014
Great Dealer Experience We went to BMW of Rochester Hills to look at getting my wife a new car. Not only did we get a great new BMW 328i but we also had a wonderful experienc We went to BMW of Rochester Hills to look at getting my wife a new car. Not only did we get a great new BMW 328i but we also had a wonderful experience in the process. Brad Paris assisted us through the entire process and showed us several cars that fit our requests. He also went to bat for us to get a great deal on our trade-in. If you are on the fence about a dealer or a salesman then I recommend you head over to talk to Brad!! More
by ryguy22usa
Employees Worked With
Brad Paris
October 02, 2014
like bmw Brad and other personnel are professional and kind. Appreciate their patience and support throughout the process. I will continue working with this Brad and other personnel are professional and kind. Appreciate their patience and support throughout the process. I will continue working with this dealership and encourage others as well. More
by life1
Employees Worked With
Eric Lang, Mike Tatti, Brad Paris
October 02, 2014
Great sales experience for first time BMW owner When investing in a new vehicle, it's important for me to work with a sales representative that I'm comfortable with. Someone knowledgeable, patient, When investing in a new vehicle, it's important for me to work with a sales representative that I'm comfortable with. Someone knowledgeable, patient, generous with their time, and not pushy. Someone genuinely interested in finding the best fit for my preferences (and budget). Brad spent the better part of an afternoon with me, driving cars, answering questions, and working to make a deal happen. Couldn't be happier. More
by jpainter
Employees Worked With
Brad Paris
October 01, 2014
New Car I have been dealing with them since 2006 and feel well qualified to give the ratings I have given. Everyone is attentive and truly wants to take care I have been dealing with them since 2006 and feel well qualified to give the ratings I have given. Everyone is attentive and truly wants to take care of you. My (3 month old) 2014 750LI was totaled due to major flood damage during the heaviest storm seen in our area in almost 100 years. Everyone did what they could to help and I ended up with a 2015 at a similar price to my 2014. They truly do support their customer base. Richard Bell was exceptional in working with me - and his follow-up after the sale was extraordinary. Most often sales persons forget you after the sale has been made. Richard actually gave me his cell number to call him any time, any day. I know he was serious because I did call him after hours with a couple of minor questions and he gladly answered them for me. He has constantly been there for my any needs or questions. Mike Tatti has been my normal service advisor for 8 years and all I can say is WOW, he really knows how to take care of his customers. Ditto for everyone I've ever dealt with. More
by 44trojan
Employees Worked With
David in finance, Matthew Vazana, Don Cole, Richard Bell, Mike Tatti, Stuart Roehrl
September 30, 2014
My Bavarian BMW experience Erick Grabruck is one of the best Client Advisors that I have met..he made everything hassle free for me..He gave me the best deal I could ask for wit Erick Grabruck is one of the best Client Advisors that I have met..he made everything hassle free for me..He gave me the best deal I could ask for without me giving a sweat to haggle with the price at all !! Thank you Erick for my BMW..I love it !! pls dont forget to call me when my Tow Eye Cover is ready.Thanks again. More
by btguevara69
Employees Worked With
Erick Grabruck
