BMW of Orland Park - Service Center

Always the best service providers. great for there quick response and knowledge, also very nice and professional great for there quick response and knowledge, also very nice and professional More

Dion was very helpful and very informative when it came to the issues with my car. I look forward to future service with him and the dealership itself. Thank you! to the issues with my car. I look forward to future service with him and the dealership itself. Thank you! More

James is always pleasant and provides the best customer service ever! Such a pleasure knowing he will make sure everything is taken care of on my vehicle. Thank you James!!!!!!!! service ever! Such a pleasure knowing he will make sure everything is taken care of on my vehicle. Thank you James!!!!!!!! More

Dion is courteous and efficient. The service tech found the issue and ordered part required to resolve the problem. The service tech found the issue and ordered part required to resolve the problem. More

Jason is very personable and professional. I appreciate his attitude and the way he relates to me. I appreciate his attitude and the way he relates to me. More

James was great. I was created by him immediately. I received updates about my vehicle and received it the time promised! I was created by him immediately. I received updates about my vehicle and received it the time promised! More

Oil change, filters replaced and brake repair in an hour and a half, very satisfied. and a half, very satisfied. More

BMW of Orland Park consistently outperforms my expectations! Tony Scanlon is responsive and always on top of my service needs! expectations! Tony Scanlon is responsive and always on top of my service needs! More

Customer service was excellent but the wait for a oil change was almost 3 hours not good change was almost 3 hours not good More

First time servicing my car at Orland BMW. I easily made an appointment on-line for a certain time in the morning, indictating I'd drop it off. When I dropped off the car, I asked how long it I easily made an appointment on-line for a certain time in the morning, indictating I'd drop it off. When I dropped off the car, I asked how long it would be and I was told an hour and a half. I came back after 1 1/2 hrs and was told it'd be another 1 1/2 hrs. It wasn't - it was another 2 hours. It took 5 hours to change the oil and brake fluid. No one called or texted to inform me of a delay. I was at the dealership 3xs (drop-off, pick-up, pick-up again). A loaner was never offered even though they acknowledge being backed up. I would not have minded the dealership saying, "here's a rental, come back in five hours". My day off that was going to be used to holiday shop didn't go as planned due to not knowing when I'd have to go to the dealership to pick up my car. More