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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,138 Reviews

1,138 Reviews of BMW of Orland Park - Service Center

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December 28, 2024

JAMES is awesome very knowledgeable very supportive great professionalism very clear with advice. Make sure I understood what the expectations were and what my options were. More

by DEANDOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

BMW of Orland Park responded

Deandoy, we're delighted to hear that James provided you with such knowledgeable and supportive service at BMW of Orland Park. Thank you for sharing your experience!

December 28, 2024

My advisor James was really professional and accurate with the details about my X4 BMW More

by JACKSONMONICA30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

BMW of Orland Park responded

We are glad to hear that James provided excellent service and information. Thanks for choosing BMW of Orland Park!

December 28, 2024

Corey was very helpful and courteous. He’s a real asset at your dealership. Service was quick. More

by BVOLLRATH2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Shellberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

BMW of Orland Park responded

We are glad to hear that Corey was so helpful. Thanks for choosing BMW of Orland Park!

December 28, 2024

Quick service for first maintenance. Very professional. I would recommend this dealership for bmw service. More

by ROYCMIZE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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Dec 30, 2024 -

BMW of Orland Park responded

Thank you for recommending BMW of Orland Park! We're glad to hear that our team provided quick and professional service during your first maintenance visit. We look forward to serving you again in the future!

December 28, 2024

Cory Kazienko at the services was very courteous and helpful and my car was taken well care of. More

by MISHA_ISB
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

BMW of Orland Park responded

We are going to hear that Cory provided excellent service. Thanks for trusting BMW of Orland Park with your automotive needs.

December 28, 2024

No issues explained everything that needed to be done, and Tony called about an issue they found with the breaks when doing the inspection. More

by NAJACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

BMW of Orland Park responded

We're glad to hear Tony kept you informed during your visit at BMW of Orland Park. We appreciate the feedback and are here if you need anything else!

December 28, 2024

They always take good care of my car and all the staff are very helpful and friendly More

by KIMMTZGLEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

BMW of Orland Park responded

Thanks so much for your loyal support. We look forward to your next visit to BMW of Orland Park!

December 28, 2024

I would recommend this service center but NOT the service person that assisted me. It was as though my service wasn’t important as nor I. More

by SWAIN.BARBARA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory Kazienko
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Dec 31, 2024 -

BMW of Orland Park responded

Barbara, thank you for your feedback. I'm sorry to hear about your experience with the service person and appreciate you bringing this to our attention. We strive for every customer interaction to be positive and would like the opportunity to address any concerns further if you're open to it. Please feel free to reach out at your convenience, Brian Coster - Service Manager - 708-460-4545

December 27, 2024

Richard made my visit very easy with no complications at all. Customer service is top tier More

by parkerw1016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

BMW of Orland Park responded

We are glad to hear that Richard made your service visit easy! Thanks for choosing BMW of Orland Park.

December 27, 2024

They information you of things regarding the car. They checked the vehicle thoroughly and keep you updated More

by EZES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience with BMW of Orland Park! We're glad to hear that our team kept you informed and ensured a thorough check of your vehicle. We appreciate the feedback and look forward to serving you again in the future!

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