BMW of Orland Park - Service Center

Victoria is very kind, always polite, very easy to work with, she is compassionate, and she is always willing to help. I am grateful that I worked with her for this purchase experience. with, she is compassionate, and she is always willing to help. I am grateful that I worked with her for this purchase experience. More

First they took a very long time to get back to me, Richard stated he couldn't get through, but I got through, and put the claims rep on the phone with him,and I left the conversation, in the write up Richard stated he couldn't get through, but I got through, and put the claims rep on the phone with him,and I left the conversation, in the write up report stated that customer didn't change the oil, all they had to do was look on window, and it indicated when last oil change, and than Richard stated that opening up your motor is about 8,000, your warranty will not cover that, if I was you I would drive the car until it stop running.....WOW very discouraging. When First purchase the vehicle I brought the car to you all, and brought you decent Money you were able to make off the car, this is how I get treated. Didn't take the time to review there history on the car, and the work they did. More

Dion was great. It took 45 mins to get my my keys and car brought out front after checkout. That was frustrating. It took 45 mins to get my my keys and car brought out front after checkout. That was frustrating. More

Service was completed within the time frame they provided. It was for a first rime oil change.- no complaints. The waiting area is very comfortable. provided. It was for a first rime oil change.- no complaints. The waiting area is very comfortable. More

Scheduled an appointment for a rear brake change, waited 1.5 hours at the dealership to find out they never ordered the parts and have to reschedule. Waste of my time. 1.5 hours at the dealership to find out they never ordered the parts and have to reschedule. Waste of my time. More

Fast and efficient I had a great service advisor and the tech was very knowledgeable tech was very knowledgeable More

The treatment was second to none. They answered every question I had and made sure that I was satisfied with my service. They answered every question I had and made sure that I was satisfied with my service. More

I took my car in about a year ago and said it was stalling and that the windshield fluid light keeps coming back on after the last visit. Now that the extended warranty is over, they all of a sudden stalling and that the windshield fluid light keeps coming back on after the last visit. Now that the extended warranty is over, they all of a sudden found the issue when there wasn’t anything they could find previously. UNACCEPTABLE!! More

Travel 45 minutes anytime I need services. Orland Park is the place to be the staff and ambiance are always personable and professional. Orland Park is the place to be the staff and ambiance are always personable and professional. More

Richard pool is the most amazing person i ever met in service thank you for always taking car of the customer. Real definition of car care. service thank you for always taking car of the customer. Real definition of car care. More