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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,353 Reviews

1,353 Reviews of BMW of Orland Park - Service Center

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January 17, 2025

Tony was helpful with my recent repair and also helped me secure a loaner ar since the repair was going to take a while. More

by MRSO67
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

BMW of Orland Park responded

It's great to hear that Tony was able to assist with your repair and provide a loaner car at BMW of Orland Park. We appreciate the feedback and are here if you need anything else!

January 17, 2025

Excellent customer service took me right in and got that paperwork done. gave me an estimate. that was the correct estimate. No surprises get me in and out with no problems. More

by BLUE.CLEOTHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

BMW of Orland Park responded

We're delighted to hear about your seamless experience at BMW of Orland Park! Our team is committed to providing efficient and transparent service, so it's great to know we hit the mark. Thank you for choosing us!

January 15, 2025

A very good inventory and great customer service. It definitely felt welcoming and I'm enjoying my purchase. More

by darryldbh3
Recommend Dealer
Yes
Employees Worked With
Daniel Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Boomsma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

BMW of Orland Park responded

We're delighted to hear that you felt welcomed and are enjoying your purchase from BMW of Orland Park! Thank you for highlighting our inventory and customer service. Safe travels in your new ride!

January 14, 2025

I would come back and get my car serviced for an oil change again. Even though the wait time can be extremely long. More

by KEANNA.WILLIAMS20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
Jan 28, 2025 -

BMW of Orland Park responded

Keanna, we're glad to hear you'd consider returning for an oil change despite the longer-than-expected wait time. Our team is always working on improving our efficiency and appreciate your patience. If there's anything else we can do to enhance your experience, please feel free to reach out. Thank you, Brian Coster - Service Manager - 708-460-4545

January 14, 2025

Exceptional customer service. Tony was very nice and accommodating in my time of need. Thank You. More

by JOSCELYNCOBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

BMW of Orland Park responded

Joscelyn, thanks for the awesome review of Tony and BMW of Orland Park!

January 14, 2025

I had a 2:20 appointment, received a phone call a day before to confirm & was asked if The could arrive at 2pm which wasnt a problem. I arrived early & no one asked if they could help. I was asked later More

by CYNTHIAWARD378
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hernandez
Jan 14, 2025 -

BMW of Orland Park responded

Thank you for taking the time to share your experience. We sincerely apologize for any inconvenience caused during your visit and for not meeting your expectations. We strive to provide excellent service to every customer, and we regret that we fell short in this instance. We appreciate your feedback regarding communication and the courtesy check. Your comments help us improve our processes to ensure that all services are completed thoroughly and that every customer feels valued and respected. If you'd like to discuss your visit further or share additional details, please don't hesitate to contact us directly. We hope to have the opportunity to better serve you in the future. Thank you for bringing this to our attention. Best Wishes, BMW Of Orland Park

January 14, 2025

I am so thankful for the staff at Ziegler BMW. No matter what my concern, it is always taken seriously, and the problem remedied in a timely manner. More

by MARY.SOPHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey (service department)
Jan 14, 2025 -

BMW of Orland Park responded

Mary, we're pleased to hear that our team at BMW of Orland Park has been attentive and efficient in addressing your concerns. Thank you for sharing your experience with us!

January 13, 2025

I recently had service done at BMW of Orland Park , it was a good experience. Cory was helpful and answered all of my questions. He took the time to provide detailed explanations about the services my car More

by MICHAELBELLEW69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Kazienko
Jan 14, 2025 -

BMW of Orland Park responded

Michael, we're delighted to hear that Cory and the team at BMW of Orland Park provided you with such a positive service experience. Thank you for sharing your feedback, and we look forward to assisting you again in the future!

January 12, 2025

Always a pleasant experience at the Orland Park location. Dion was helpful, informative and kept me notified of the progress on the work on my car. More

by CHRYSTINEDIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

BMW of Orland Park responded

Thank you for sharing your experience with us at BMW of Orland Park! We're delighted to hear that Dion provided helpful and informative service. We look forward to assisting you again in the future!

January 11, 2025

I come back to the dealership because James always takes care of me to explain what's happening keep me in touch and gets me in and out fast. I sent him a email and he quickly got back to me and scheduled m More

by EDGAREFLAGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

BMW of Orland Park responded

It's fantastic to hear that James consistently provides you with such attentive and efficient service at BMW of Orland Park, Edgar. Your trust in him speaks volumes, and we're grateful for your continued loyalty. Safe travels until we see you next time!

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