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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,257 Reviews

1,257 Reviews of BMW of Orland Park - Service Center

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March 06, 2025

Liz was terrific and made my experience very pleasant. I will definitely return to this service center. More

by SKANAN80
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz
Mar 06, 2025 -

BMW of Orland Park responded

We're delighted to hear that Liz made your visit a pleasant one at BMW of Orland Park! Thank you for the kind words, and we look forward to welcoming you back in the future.

March 06, 2025

I want to say thank you very much and a special Kevin. He’s a good man and real good to the service and he do really good information. More

by ELVASALON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEVIN from service department The bass man you got in there
Mar 06, 2025 -

BMW of Orland Park responded

Thank you for the kind words! We're delighted to hear that Kevin provided excellent service and information at BMW of Orland Park. We appreciate your feedback and look forward to serving you again in the future!

March 05, 2025

Amazing service as usual, always give off a family welcoming kind of vibe when visiting. More

by CARLOSRAMOS51612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Snipe
Mar 05, 2025 -

BMW of Orland Park responded

Thank you for the amazing feedback about our service at BMW of Orland Park, Carlos!

March 05, 2025

Lyn was extremely nice at the service desk. Cashier was nice. Richard was not nice nor helpful at all. He had his vape on his desk and treated me as if I was the biggest bother in the world. I More

by Cb23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Pool
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

BMW of Orland Park responded

I'm sorry for the negative interaction you encountered during your visit. We strive for professionalism across the board and will consider this feedback moving forward. If you'd like to discuss these or any additional concerns directly, please feel free to reach out. Thank you, Brian Coster - Service Manager - 708-460-4545

March 04, 2025

Amazing experience. I was told what services were due, how much each service would cost and an ETA. I was given a shuttle back to my house until the car was ready and I More

by SAMERABUKHALED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Shellberg
Mar 05, 2025 -

BMW of Orland Park responded

We're delighted to hear about your positive experience at BMW of Orland Park! It's great that our team kept you informed and comfortable throughout the process. Thank you for sharing your feedback with us!

March 04, 2025

BMW Good service completing my car’s maintenance in a timely manner I was advised. More

by Fary Warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Mar 05, 2025 -

BMW of Orland Park responded

Fary, we appreciate the fantastic review of BMW of Orland Park! Thanks for choosing us for your BMW service needs.

March 01, 2025

Great service. Kept me informed and updated during the process. The tech encountered some unanticipated issues which made the appointment longer than anticipated bu More

by JOSEPH.C.SHEAHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

BMW of Orland Park responded

Joseph, we're delighted to hear that James kept you informed and provided great service at BMW of Orland Park. Thanks for your patience during the process!

March 01, 2025

I always get top notch service when I visit. I have a local BMW within 4 miles from home, but I always come to Orland Park because they show me that they care! More

by NICOLEBRAD03
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

BMW of Orland Park responded

Thank you for choosing BMW of Orland Park despite having a closer option! We're delighted to hear that our service makes the extra distance worthwhile. We appreciate your loyalty and look forward to seeing you again soon!

March 01, 2025

I had great service! Wait time was not that long. We will be back soon! More

by KATHYKORDELAKOS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Shellberg
Mar 03, 2025 -

BMW of Orland Park responded

Kathy, thank you for the great review. We look forward to seeing you again at BMW of Orland Park!

February 28, 2025

Richard pool always does an amazing job at servicing my fleet and always having me leave happy. I sometimes wish service was due sooner just to see richard and the amazing team. Thank you for all that you More

by Chicagoexecutivesx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Coster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

BMW of Orland Park responded

We're delighted to hear that Richard and the team at BMW of Orland Park consistently provide exceptional service for your fleet! Your kind words mean a lot, and we'll be sure to share them with Richard. Thank you for choosing us, we look forward to seeing you again soon!