BMW of Orland Park - Service Center

Didn’t like the fact that different prices were quoted for service. Coupon wasn’t used because he claim the price was discounted. Claim to have have done a 31 point inspection but when I get home I get n for service. Coupon wasn’t used because he claim the price was discounted. Claim to have have done a 31 point inspection but when I get home I get notification that my oil was below minimum oil level which lets me know that no inspection could of been done. More

Prompt and good service . On time, full inspection was done , the car was washed thereafter, all in less than an hour. On time, full inspection was done , the car was washed thereafter, all in less than an hour. More

Great service, very professional. Appreciate the friendliness and responsiveness of the entire team. Like the cleanliness of the dealership. Thank you! Appreciate the friendliness and responsiveness of the entire team. Like the cleanliness of the dealership. Thank you! More

James is very informative and helpful. Dealership is always clean and a pleasent place to wait for your car.  Dealership is always clean and a pleasent place to wait for your car.  More

James was very knowledgeable, professional, and helpful. He kept me informed about the status of my vehicle. He kept me informed about the status of my vehicle. More

James was professional and friendly while providing me with details regarding my car’s service and estimated time to complete. with details regarding my car’s service and estimated time to complete. More

This place is great. Tony is awesome. Very knowledgeable and professional. I recommend everyone to go here by a car and service them here Tony is awesome. Very knowledgeable and professional. I recommend everyone to go here by a car and service them here More

Jason was terrific. I left my car the night before my service appointment with a damaged tire I got on my way home from work. He called immediately the next morning info I left my car the night before my service appointment with a damaged tire I got on my way home from work. He called immediately the next morning informing me was handling the claim. He followed up with me throughout the day with status on the claim approval, timing on the delivery of the new tire and timing on completion of the repair. He had the car repaired and available that same evening. He also took upon himself while he already had the car at the dealership to do the next required service interval as it was close to the milage requirement. This saved me the time and inconvenience of having to make another appointment to do that service. This was very much appreciated and a heads up move. He also offered to arrange free transportation to the dealership that evening when I mentioned I was having difficulty arranging transportation to the dealership with my wife out of town. that was much appreciated. This is the second time Jason has handled a tire claim on my car due to a road hazard and his quick response in getting this stressful situation resolved for me has been impeccable. I really appreciate the way Jason has handled these matters for me and got my car back to so quickly. More

Appreciate everything that Rich did as my service advisor. He took the time to explain everything to me in detail. In addition, he went above and beyond to make sure that everything in my car was fix advisor. He took the time to explain everything to me in detail. In addition, he went above and beyond to make sure that everything in my car was fixed quickly and correctly. More

They are very polite and I like the video they send me explaining the work. explaining the work. More