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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,139 Reviews

1,139 Reviews of BMW of Orland Park - Service Center

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November 28, 2024

Corey serviced me. He took my car and didn’t have me waiting for long. He even offered my car a wash. Sent me a video while the car being checked. He’s great. More

by AYETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Dec 02, 2024 -

BMW of Orland Park responded

Ayeta, we're delighted to hear that Corey provided you with efficient and attentive service at BMW of Orland Park. It's great to know he went the extra mile by offering a car wash and keeping you updated with a video. Thanks for sharing your experience!

November 28, 2024

Everytime I get service, my car comes back with something needing attention. Becoming frustrating each time More

by RXREP22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Shellberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

BMW of Orland Park responded

We apologize for the frustration you've experienced with our service at BMW of Orland Park. Your feedback is important to us, and we'll work on improving your experience in future visits. Please reach out if there's anything specific we can address right away!

November 28, 2024

Tony always provides the best level of customer service and continually provides updates necessary to keep you informed!! Top Notch! More

by michaelm2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

BMW of Orland Park responded

Michael, we're delighted to hear that Tony consistently delivers top-notch service at BMW of Orland Park. Thanks for sharing your experience with us!

November 27, 2024

Excellent service and very professional staff. Made my day easy very efficient. Don did the job quickly More

by AANANI2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

BMW of Orland Park responded

We're delighted to hear that Don and the team at BMW of Orland Park provided you with excellent service. Thanks for sharing your experience!

November 27, 2024

James always provides me with excellent service, I believe he’s a great asset to the Service team. Keep up the excellent work. Vehicle came in with a couple issues and the the repair team got it done More

by MARCUSEDGERTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis in parts
Dec 02, 2024 -

BMW of Orland Park responded

Marcus, thank you for recognizing James and the service team at BMW of Orland Park! We're delighted to hear that your vehicle issues were resolved promptly. We appreciate your support and look forward to serving you again in the future!

November 26, 2024

Amazing experience from Huda Abed. She really made the experience easy to painless. Everything was as promised and very transparent. I would enthusiastically refer others to her and Or More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Boomsma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Huda Abed
Nov 26, 2024 -

BMW of Orland Park responded

Michael, we're delighted to hear that Huda provided you with such a seamless experience at BMW of Orland Park. Thank you for your enthusiastic recommendation and support!

November 25, 2024

Nick shellberg and Mgr Brian Coster were phenomenal. My son had recently passed away and I brought it to another dealership for service . 2 months later I decided I would purchase the vehicle. I retur More

by SNOBOARDER1018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Coster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Shellberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

BMW of Orland Park responded

Thank you for sharing your heartfelt experience with Nick and Brian at BMW of Orland Park. We're truly grateful to have them on our team, providing exceptional service during such a challenging time. It's wonderful to know they were able to assist you so thoroughly and ensure your vehicle is ready for Virginia. We are here to help with any questions you have.

November 25, 2024

The crew at Orland BMW is top notch. Every time I’ve been they have been on time and do quality work. More

by JOEY.LUKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

BMW of Orland Park responded

Joey, we're delighted to hear that you've consistently had great experiences with our team at BMW of Orland Park. Thank you for your kind words and continued support!

November 24, 2024

I have purchased many vehicles from this dealership and I have to say it’s actually the best one I ever purchased from thanks to the GM Will and sales person Mahdi they made everything easy and a smooth proc More

by NATOURFATHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Galifos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Shellberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

BMW of Orland Park responded

We're delighted to hear that Will and Mahdi made your experience at BMW of Orland Park exceptional! Thank you for your continued trust in us, and we look forward to assisting with any future vehicle needs.

November 23, 2024

I had a dealer-issued coupon for $75 off my tires, but I was unable to use it despite there being no mention in the fine print that tires were excluded. When I dropped off my vehicle, I informed the service More

by KYANNA89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced. It’s disappointing to hear that your coupon wasn’t honored and that you didn’t receive the assistance you deserved during your visit. Your frustration is completely understandable, especially given your prior positive experiences with similar coupons. We take situations like this seriously and would like the opportunity to make things right. If you could reach out to us directly with your invoice details, we’ll thoroughly review the situation and address the issue promptly. Your trust is important to us, and we’d like to restore your confidence in our service. Thank you for bringing this to our attention, and we hope to provide you with a much better experience moving forward. Best Wishes, Nissan Of Orland Park

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