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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,139 Reviews

1,139 Reviews of BMW of Orland Park - Service Center

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December 05, 2024

Very professional first rate advisor was very helpful and knew his stuff would recommend no question More

by LOUBANKET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Dec 05, 2024 -

BMW of Orland Park responded

We're delighted to hear that our advisor provided you with a professional and knowledgeable experience at BMW of Orland Park. Thank you for recommending us, and we look forward to assisting you again in the future!

December 05, 2024

Service was good but slow. Bought a new car two weeks ago. Had a problem with the prior car. It was sold to me with an undisclosed mileage discrepancy, Worked with Ohara fo More

by RGOBCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateen Sen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Boomsma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience. It's concerning to hear about the issues with both vehicles and the service delays you've encountered. We strive for efficient and transparent service, so I apologize if we fell short in this instance. If you'd like to discuss these matters further or need assistance, please feel free to reach out directly at your convenience. Thank you, Brian Coster - Service Manager - 708-460-4545

December 04, 2024

Excellent customer service very friendly and honest about everything that was going on with my vehicle More

by EYHJD6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience with us! We're delighted to hear that our team at BMW of Orland Park provided excellent customer service and transparency. We appreciate your support!

December 04, 2024

Rich did a great job, he explained the process thoroughly and gave a timeline on when I could expect my car back. More

by RAYSKID1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

BMW of Orland Park responded

We're delighted to hear that Rich provided you with a thorough and informative experience at BMW of Orland Park. Thank you for sharing your positive feedback!

December 04, 2024

Kevin, is an excellent service representative, he explained the required service very clearly and made it very easy to understand. More

by VVANDERSON39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Dec 05, 2024 -

BMW of Orland Park responded

We're delighted to hear that Kevin provided such clear and helpful service at BMW of Orland Park. Thank you for sharing your experience with us!

December 04, 2024

I had a great experience and they took great care of me while I waited , thanks for great service. More

by RASHAWNJAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Boomsma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

BMW of Orland Park responded

Thanks so much for your feedback! We look forward to your next visit to BMW of Orland Park!

December 03, 2024

James did an excellent job, got me in and out very quickly. I would be absolutely going back again for future service, thank you. More

by JAG.ARUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

BMW of Orland Park responded

We're delighted to hear that James provided you with such efficient service at BMW of Orland Park. We look forward to welcoming you back for future visits!

December 03, 2024

This time I was because the "SOS" had a malfunction. Got a call from the police at 3AM, thinking I was in an accident. Actually I had been home for hours. So, I thought take of quickly. Drove in wi More

by FRPONEILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

BMW of Orland Park responded

We're glad to hear that our team at BMW of Orland Park was able to address the SOS malfunction promptly for you. Thank you for sharing your experience, and we're here whenever you need us!

December 03, 2024

Dion, was pleasantly helpful and great to work with. Service center was prompt, accommodating and efficient. More

by JACKIEWEST90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

BMW of Orland Park responded

We're delighted to hear that Dion and our service center team at BMW of Orland Park provided you with prompt and efficient assistance. Thank you for sharing your experience!

December 03, 2024

Everyone was very friendy and knowledgeable. Quick service and no problem making appointment. Explained everything to me from start to finish. More

by GFRANK26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

BMW of Orland Park responded

We're delighted to hear that you had a smooth and informative experience with our team at BMW of Orland Park. Thank you for the positive feedback, and we look forward to assisting you again in the future!

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