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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,139 Reviews

1,139 Reviews of BMW of Orland Park - Service Center

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December 07, 2024

Very pleasant experience. Fast, efficient service with good use of video to show the existing issues that need attention. More

by Q_JOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

BMW of Orland Park responded

We're delighted to hear that you had a pleasant experience with our fast and efficient service at BMW of Orland Park. It's great to know the video feature was helpful in addressing your vehicle's needs. Thank you for choosing us!

December 07, 2024

My service representative Kevin was great. He probably gave me service and accurate information He followed up timely. Provided transportation home and back Thanks More

by PHOCK36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Dec 09, 2024 -

BMW of Orland Park responded

We're delighted to hear that Kevin provided excellent service and timely follow-ups at BMW of Orland Park. Thank you for sharing your experience, and we're glad the transportation assistance was helpful!

December 07, 2024

Excellent service as usual. I Would definitely recommend to friends or family members. Thank you More

by CCDOYLE1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

BMW of Orland Park responded

Thank you for this great review of BMW of Orland Park! We hope to see you again down the road!

December 06, 2024

The service and service writer were top notch! ! The cashier was rude and I would absolutely avoid another encounter with her!!! She had a massive attitude with me!!!! More

by ACARBUFFCOP
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager
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Dec 09, 2024 -

BMW of Orland Park responded

Thank you for sharing your feedback with us. We're glad to hear that the service and service writer met your expectations at BMW of Orland Park, but we're sorry about the experience with reception. We'll address this issue internally to ensure a better experience next time.

Dec 09, 2024 -

ACARBUFFCOP responded

She was so rude. I was going to order new windshield wipers and check on hats promised when we bought my husbands X1 a few months ago. I decided to ask for the hats, which were still on back order, I let the wipers go because I didn’t want to speak to her to pay for them. Today is sad because I just picked up my car from an auto care place because I needed the windshield wipers and did not want to endure her ignorant nature again to pay for them. I would have much rather kept my pristine Z4 all OEM but the aggravation was not worth the visit. I hope she is gone before I look for my next BMW because seriously… after number 7 from your dealership… I’ve never dealt with such an ignorant person! I might think twice since every service would require me to deal with her!

December 06, 2024

No comment service was fine ………nonfurther comments and this section of the survey is a distraction for others More

by LAT0NIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

BMW of Orland Park responded

Thank you for sharing your feedback with us! We're glad to hear that the service at BMW of Orland Park met your expectations. If there's anything else you'd like to share or discuss, feel free to reach out anytime.

December 06, 2024

James is awesome. He is always communicative. I appreciate my experience. This experience was the smoothest Ive had with them. More

by JOHNSONKENN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

BMW of Orland Park responded

John, we're delighted to hear that James made your experience at BMW of Orland Park so smooth and enjoyable. Thank you for sharing this positive feedback!

December 06, 2024

General customer service and expertise has been a challenge. We’ve been dealing with the same issue for 3 years and finally (hopefully) resolved the last visit after May back and forth More

by NJIEMOUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

BMW of Orland Park responded

I'm sorry to hear about the ongoing challenges you've faced. It's concerning that it took so long to resolve your issue, but I'm glad it's hopefully been addressed now. If there's anything else we can do for you or if you'd like to discuss this further, please feel free to reach out at any time. Thank you, Brian Coster - Service Manager - 708-460-4545

December 06, 2024

I have had BMWs from this dealership for the last 21 years. It's the best and Jason is great!! More

by DIANE1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

BMW of Orland Park responded

Diane, we are glad to hear that Jason has provided excellent service. We are thrilled to have earned your loyal business here at BMW of Orland Park for over twenty years. Here's to many more years of excellent service!

December 05, 2024

Service level is high. Willing to provide a loaner and make it convenient. Contact at dealer is very accessible More

by mken0421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Coster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

BMW of Orland Park responded

We're delighted to hear that you found the service at BMW of Orland Park convenient and accessible. Our team is always here to ensure a seamless experience for our customers, including providing loaners when needed. Thank you for sharing your feedback!

December 05, 2024

I worked with Jason as always he was wonderful and took care of everything I needed More

by DPANKO50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

BMW of Orland Park responded

Thank you for sharing your five-star experience with Jason at BMW of Orland Park!

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