BMW of Orland Park - Service Center

I didn’t get a video of underneath my car as I usually do. Everything else was great. do. Everything else was great. More

I received the inspection video about a hour after my scheduled appointment. It was almost 2 hours after receipt of the video that my vehicle was ready to go. This is too long to be waiting especially if scheduled appointment. It was almost 2 hours after receipt of the video that my vehicle was ready to go. This is too long to be waiting especially if a loaner is not being offered. If I’m told about 1 and half hour for services when it’s determined that it will be double that amount of time one should updated instead of being held hostage essentially. Also to receive a call from sales about upgrading my vehicle while I’m waiting instead of coming to speak with me is impersonal. I hope this helps facilitate more efficient workflow and/or scheduling of appointments. More

I brought my car in for recall & passenger restraint system warning light. The warning light issue happened last year and needed to be updated. I was told this was a different issue this time & to wait system warning light. The warning light issue happened last year and needed to be updated. I was told this was a different issue this time & to wait an hour for the dx. I waited for over 2 hours to be told a laundry list of items including that it was the air flap issue again. Said he emailed my warranty co to see what they would cover. I waited another three hours. No one offered me water or came and gave me an update or even texted an update. I was provided a loaner at 51/2 hours and went home. Zero updates. Turns out I had one issue and flaps was mechanical issue not electrical and not covered under warranty. No video sent of damage but it would be $1,500 to fix. I said no to flap repair and yes to the seal repair. When I picked up my car-everything was fine. No warning lights. So, what was it because if the flaps were damaged wouldn’t that cause an issue? I am still wondering what happened to the list of things that were wrong. I just want to know what actually happened. Terrible service. And I keep getting emails you want to buy my car. No thanks I’ll go to bill jacobs. More

Great service. I will definitely be back. He was very patient and communicated with me on how long my car would take to get repaired. He made sure I had a car to ge I will definitely be back. He was very patient and communicated with me on how long my car would take to get repaired. He made sure I had a car to get around to Ron my errands. Thanks a lot 😘 More

He was personal. He ask if l wanted to get my car cleaned. If thought it was snowing. He ask if l wanted to get my car cleaned. If thought it was snowing. More

Terrible experience. After me sending a wire transfer for the stated balance several days before I picked up the car, they tried to raise the price by over $3,000 the da After me sending a wire transfer for the stated balance several days before I picked up the car, they tried to raise the price by over $3,000 the day I was scheduled to pick up the special ordered car. Bait and switch tactic. More

Service rep Robert Snipes was very helpful and informative about issue I addressed to him. informative about issue I addressed to him. More