BMW of Orland Park - Service Center

Very pleasant experience. The staff is very friendly and the waiting area is quite nice. The staff is very friendly and the waiting area is quite nice. More

I appreciate the agent and service representative attentiveness making sure my car service needs were met attentiveness making sure my car service needs were met More

My daughter has been dealing with issues for a while with her car. Brian and James were working with us because they knew what issues she had dealt with the dealerships back in Michigan. Brian and James had her car. Brian and James were working with us because they knew what issues she had dealt with the dealerships back in Michigan. Brian and James had told my daughter that they would get her car from Michigan and bring her a loaner from Chicago so they could replace the break pad or recall on her brake pad that they had said was the reason causing her brake malfunctions in the first place. Brian and James told my daughter that they had ordered the part and once the part was in they would bring the loaner to my daughter in Michigan and grab her car and take it back to Chicago to fix that issue so she would not deal with the brake malfunction again. Well my daughter got her car back a week later and when she got it back her car was giving her a notification about brake malfunction again and about the repair needing to be done. My daughter emailed Brian the office manager and he told her he would see when the program was available. So, we’re a bit confused if anything was done to my daughter’s car because obviously there wasn’t since the notification keeps coming up and since Brian had stated that he would check Monday because supposedly the program was available in December. We are very upset because we’ve been loyal BMW customers for some time now. More

Service was quick and efficient! I appreciated the high level of communication and details provided regarding the care to my vehicle! I appreciated the high level of communication and details provided regarding the care to my vehicle! More

They were extremely professional and attentive about my personal needs when it came to my oil change. personal needs when it came to my oil change. More

Jason Jakubowski provides premier quality services. He keeps me aware of the stages of the process I am migrating through and he his professional, informative and understanding. I have worked with him He keeps me aware of the stages of the process I am migrating through and he his professional, informative and understanding. I have worked with him for over 12 years. I give him 5 out of 5 Stars! More