BMW of New London

I went in for an oil change and everyone was courteous and friendly. I was out within an hour and even had my car washed. Overall, I very satisfied with the service. and friendly. I was out within an hour and even had my car washed. Overall, I very satisfied with the service. More

Responsive to issues Checked other issues I was not Responsive to issues Checked other issues I was not aware of. Did the work promptly- needed to come back for parts not in stock- but understandable Responsive to issues Checked other issues I was not aware of. Did the work promptly- needed to come back for parts not in stock- but understandable on a 1995. Service manager and mechanic very competent. More

Do not use this dealership for anything, they are by far the worst in every aspect, from the finance dept to the poor quality service dept! Save yourself the headache go elsewhere! the worst in every aspect, from the finance dept to the poor quality service dept! Save yourself the headache go elsewhere! More

Brian Fisher was very helpful in getting me the exact car I was looking for, I had very specific demands for the vehicle I wanted and his performance was outstanding throughout the entire process. He was ver I was looking for, I had very specific demands for the vehicle I wanted and his performance was outstanding throughout the entire process. He was very attentive and always made himself easily accessible by phone and email. I would not wish to purchase my next BMW from anyone else. More

Do not buy from them, they are scam artists, from the finance department to the body shop! Poor work, I purchased my car and was told it was a clean vehicle, 1 month later I found out the car was involve finance department to the body shop! Poor work, I purchased my car and was told it was a clean vehicle, 1 month later I found out the car was involved in a crash. The paint is now chipping, they would not do anything for me, they literally said" to bad, you had a chance to inspect it". The finance department is a joke, they were dishonest with me, not to mention the loaner they provided to me was a chevy station wagon with a broken strut, read other reviews, all the positive ones on here are probably done by the owner, BMW should take their CPO certification away, I have called and filed a claim, avoid this dealership at all costs! More

Your service dept did work that we had not requested, including work that was not needed. And you refused to give us our car back until we paid for the work we didn't want. My wife missed her physical th including work that was not needed. And you refused to give us our car back until we paid for the work we didn't want. My wife missed her physical therapy appointment bcause of you. MY wife called the service manager yesterday morning, but her call has not been returned. More

I had a water pump fail. The service experience was fine the price was outrageous. $1,100 for a water pump!! When I told the service manager (Willie), that I thought the price was outrageous and I wo fine the price was outrageous. $1,100 for a water pump!! When I told the service manager (Willie), that I thought the price was outrageous and I would likely be having my car serviced somewhere else in the future, his comments was something to the effect that if I had a quality car, I should expect to pay a premium. The inference being that if I was unhappy, I was cheap. I walked away feeling insulted. He did call a few days later saying the reason for the price was that the pump carried a lifetime warranty. I have worked on cars, owing a classic and understand the time and effort to do repair tasks. I also got a quote (after the fact) for $500 to do this job from a non-BMW service agency. I plan on using them in the future. More

Wonderful experience with the Service Department for a problem that was created by a mechanic from another local dealership. Stephen and the two Techs that worked on my car were professional and very pat problem that was created by a mechanic from another local dealership. Stephen and the two Techs that worked on my car were professional and very patient in regards to correcting the problem. As a result of Stephen's efficient scheduling my car was delivered back to me in a timely manner as promised. I would highly recommend the Service Department at BMW of New London. More

Went in after three months as a service required light blinked. It needed nothing, reallt. But, we were a month from an oil change, so it was performed. $125 or so seemed a lot for an oil change. blinked. It needed nothing, reallt. But, we were a month from an oil change, so it was performed. $125 or so seemed a lot for an oil change. More

I can't say enough positive comments about BMW of New London! Whenever my car needs routine service or I have a concern, Stephen Pescatello in the BMW Service Department is always ready to accommondate London! Whenever my car needs routine service or I have a concern, Stephen Pescatello in the BMW Service Department is always ready to accommondate my schedule and get my car serviced immediately and provide me with a ride or loaner car if needed. From the friendly voice of the receptionist, Barbara, the professional sales staff and service staff, the mechanics who service my car, and the staff that returns my car to me washed, thank you for making my experience at BMW of New London a pleasant one. Meg Wright More