BMW of New London

Purchased a pre-owned BMW from this dealer. The car was delivered with NO gas and filthy. I was rushed out the door with dealer and it took the dealer over 2 weeks to locate and secure a valid title. They delivered with NO gas and filthy. I was rushed out the door with dealer and it took the dealer over 2 weeks to locate and secure a valid title. They took the car back after 10 days to perform some repairs and clean the car. Even though the service manager read me off a list of things done when I got the car back only one was actually finished and the most important was ignored. Dishonesty is a comitted way of doing business of BMW of New London CT. In addition to all thet they held my BMW financial Corp. contract for 2 weeks without submitting it causing me more problems. I have purschased ever Gernal luxury car in the last 7 years and this dealership is by far the worst. Buyer beware with these guys! More

I was interested in a car, so I put a deposit on that car. I scheduled an appointment with the salesman to bring my trade-it, the dealership was 80 miles one way from my house and I didn't want to bring car. I scheduled an appointment with the salesman to bring my trade-it, the dealership was 80 miles one way from my house and I didn't want to bring it on the first day. On the day of the appointment I rent a trailer put the car on the back of it since it was not registered and uninsured. I get there and some other sales man tells me the guy went home earlier. I ended up driving all the way back. I call Monday they tell me they sold the car I put a deposit on to someone else. For the first 2 weeks all the dealer all the way up to the general manager don't reply to my phone calls nor emails. At last they try finding me another car that takes couple weeks and they end up finding a convertible, which was something I didn't want. I backed out out of the whole deal and I'm still waiting for my deposit money... This is by far the worst dealership I have ever worked with. More

Bought my CPO 03' 540. They gave me a great deal, treated me right and absolutely no issues upon delivery. I would highly reccmd them. me right and absolutely no issues upon delivery. I would highly reccmd them. More

leased a 2000 323i in Dec of 1999. I had many many problems with the car. The dealership blew through 4 service managers since then, and each promised to help me out, did not happen, and the regional problems with the car. The dealership blew through 4 service managers since then, and each promised to help me out, did not happen, and the regional rep is a crook, the story is too long to tell..........check out roadfly.com and look on the e46 message board for a message by Chris Gauthier. Everyone smiles and that's about all. More