BMW of New London

I brought our Escalade in to be detailed. I asked to inspect my vehicle prior to paying the cost. The vehicle actually looked stunning from a distance & up close! Initially, I specificly mentioned a few inspect my vehicle prior to paying the cost. The vehicle actually looked stunning from a distance & up close! Initially, I specificly mentioned a few areas typically missed (by other detailing service providers) but most of all the area under the "rear window". It was acknowledged by the counter person AND it still was missed. I was asked if I wanted to bring my vehicle back & declined due to lack of available free time. Once I got home, I looked for the contents in my ashtray. I found my business cards tucked away in my center console, BUT all of my loose change & my business fuel receipts were missing & no where to be found. I called the service department & voiced my concern. I felt that this person din't take my concerns seriously. Nor have I heard from this department since. If someone needs the "loose change" that bad, keep it!!! But I need my fuel receipts as it's a business expense. Again, the person I spoke to seemed to have care less about my concerns.... I will never bring another vehicle to this dealership other than my BMW. This may change also.... respectfully, a concerned customer More

wWarerspots on my car when purchased could not be removed, Contacted BMW and was told probem should have been fixed when I purchased a CPO agreement Had hood repaited and swril markes are visable thr removed, Contacted BMW and was told probem should have been fixed when I purchased a CPO agreement Had hood repaited and swril markes are visable through out hood still not satistisfied. More

BMW service dept. is far superior to any other I've experienced. From the moment of arrival customers are treated politely & respectfully. I feel that most customers expect this with front desk relatio experienced. From the moment of arrival customers are treated politely & respectfully. I feel that most customers expect this with front desk relations, but at BMW of New London this extends beyond that to the mechanics & driver too! I highly recommend your service dept. More

Service people always friendly. The costs per hour exceed many competitive locations but that has almost always been the case with BMW dealerships except one that we used in another part of the countr exceed many competitive locations but that has almost always been the case with BMW dealerships except one that we used in another part of the country. I have owned the car since new, 1994, and the car has 204,000 miles. More

Service is excellent. The people at BMW are the greatest. This written part of the survey and the time it takes to complete it are the worse part of my experience, and I am tempted to just delete greatest. This written part of the survey and the time it takes to complete it are the worse part of my experience, and I am tempted to just delete it when I see it in my eamil. The only reason I'm filling this out is to make sure Steve and Willie get good feedback. It takes a lot of time to come up with 25 words to say service and everyone at BMW is great. Get rid of this survey and I'll be completely happy with my experience. Thanks! More

I was quoted a price for serverl jobs, Since the car is older and not worth much I only chose to fix one at a time. The job was quoted in the high $300 range plus tax. When they did the job the bill had d older and not worth much I only chose to fix one at a time. The job was quoted in the high $300 range plus tax. When they did the job the bill had doubled. I asked why I was mislead, Willie gave me some doubletalk that didn't make sense. I said I won't pay for it, he said they would take the part off and return the car. Later he said they couldn't because the car was delivered. I asked what that meant since I hadn't payed for or accepted the car. They later removed the part but charged me for diagnostics and shop "rags". The car runs as it did before the problem that made me bring it to the dealer surfaced. That basically means that the real problem was dirty electrical contacts. Had they been cleaned I would have had other work done. The result would be that I had more trust in the dealership and they would have made more money from legitimate work. The diagnostics is free at Auto Zone and was free when I brought my daughter's X-5 there 15 months ago. On that visit I made an appointment to get the heater fan fixed. I diagnosed the problem (which was confirmed by Steve) as a part associated with the heater fan. Their inventory management system said one part was in stock. When I brought the car in for the replacement (the paert is mounted on the heater fan under the dashboard) I saw the car on a lift in the air. I questioned this and they said it was a standard diagnostic exam (no charge). They hanede me a small bundle of pages with a list and pictures of parts needing work along with complete pricing for the work. Later they said they couldn't find the part and offered to make another appointment for the car. They said a local parts store could get the part and have it later that day. then they said it was not an authorized BMW part and would not be warranteed. I refused. Shortly after that they said it was stocked with a BMW part number and it would be warranteed. I refused again because I was annoyed that I had been there 3 hours for installation of a part they didn't know they didn't have. all I got was a list of over $300.00, worth of work that they would start that day. so that day the diagnostic check was free and on June 6 it cost over $100.00. Why would anyone trust this dealer? I have avoided bringing this BMW to the dealer because my experiences with my previous BMW were similar. I brought it there in 2007 for a check engine diagnosis, they said it needed something an Oxygen sensor (which they didn't have in stock) but would clear the alarm, cost over $300.00 (I paid it because Steve said they wouldn't charge labor for installing it). I brought the car back a week later for the installation, they charged over $400.00 including the labor they said they wouldn't charge before, this was the first lie they I caught them in. A year later they said the car needed a valve cover gasket and some ignition coils. I said ok (based on an assumption of similar work on another car), it cost over $1000.00. I was basically charged one man-day labor for this work, I thought that was unreasonable and decided to go elsewhere in the future. I had not been there for 4 years with either BMW. Unless they reimburse me for the overcharges I will not be there again. More

I was apprehensive to service my BMW in an unfamiliar dealer, but I have been treated with a candid friendliness, professionalism and outstanding service. I am very satisfied the way this dealer has serv dealer, but I have been treated with a candid friendliness, professionalism and outstanding service. I am very satisfied the way this dealer has serviced my BMW and grateful for their vast knowledge of BMWs. Cheers, David Comas-Diaz More

Everyone is always incredibly professional at BMW. Love my car and love their service. I don't want to have to fill out a review each time I come, though. If I have something to say I will most definitely my car and love their service. I don't want to have to fill out a review each time I come, though. If I have something to say I will most definitely let you know. More

The service visits consistently gives me confidence that my vehicle performance and quality will be up to BMW standards. The service rep is always friendly and is interested in assuring that everything is d my vehicle performance and quality will be up to BMW standards. The service rep is always friendly and is interested in assuring that everything is done to my satisfaction. More

I have had my cars serviced at BMW New London for over 10 years. The entire time Stephen has been there and I deal with him exclusively. He is always wonderful to deal with and very accomadating to my schedu years. The entire time Stephen has been there and I deal with him exclusively. He is always wonderful to deal with and very accomadating to my schedule. He takes exceptional care of my needs and is great to deal with at all times. Rob Sullivan More