BMW of New London

The service was very accommodating. You have a clean and pleasant waiting area. The woman who answers the phone during the day is great too. pleasant waiting area. The woman who answers the phone during the day is great too. More

your people are the best i have ever dealt with. from sales to service they are the best. when you go in for service stevan is there to great you withh a smile and a good day greeting and while you ar te sales to service they are the best. when you go in for service stevan is there to great you withh a smile and a good day greeting and while you ar telling him your problem the wonderful person at the recepion desk is standing beside you with a cup of coffee in her hand for you. while you are waiting if lew the sales person sees you he comes over to talk to you and then ther is john th owner who comes over to talk to you and mke sure you are being taken care of. it is just a great feeling to go there for anything. thank you, MAURICE BLINDERMAN More

Stephen was incredibly accomodating when I called to arrange some repair work on my X5. I was trying to arrange the work before moving house so it ended up being last minute. It was really critical for arrange some repair work on my X5. I was trying to arrange the work before moving house so it ended up being last minute. It was really critical for me to have a loaner car as I needed to run last minute errands before moving house the folowing day. When I initially called I spoke with Willie and he told me loaners ahd to be booked 2 weeks in advance and there were no loaners available, even when I said I would just get the work done in Massachusetts instead he just said OK. At this point I decided to leave it and call back and ask for Stephen as I guessed he woudl be more helpful. I was right- all the above scores are for Stephen, Willie would have got 2s. More

Have a 2011 BMW 535I 16,000 miles I noticed that my Have a 2011 BMW 535I 16,000 miles I noticed that my driver front tire had a bubble on the wall of the tire. Stopped by to see if it was a BMW or T Have a 2011 BMW 535I 16,000 miles I noticed that my driver front tire had a bubble on the wall of the tire. Stopped by to see if it was a BMW or Tire warranty. I purchased the 3 year, BMW Tire/Rim warranty, which provided complete coverage. The tire needed to be ordered, which took two days. I could not pick up the car until the third day, because my spouse could not provide a ride until then. When I went to pick the car up, I was told that I needed to pay sales taxs. I showed the pamphlet that the warranty covered everything including tax, but the sales person told me to take it up with the warranty company. But the tire got changed and paid $30 something for the tax. I was always under the impression, that if you needed work on your BMW, you would get a loaner, or picked up, or dropped off (basically taken care of.) This option was not offered or afforded to me. I will continue to use this BMW dealership until I move next summer. More

The dealer provides good rates and good deals. Sales man was ok and i had some issues with billing but liz from sales resolved it. was ok and i had some issues with billing but liz from sales resolved it. More

I was pleased with the service, as always. However, the rims on my snow tires were not washed as usual after being removed, which I noticed when I arrived home. The service guys who were with me offered t rims on my snow tires were not washed as usual after being removed, which I noticed when I arrived home. The service guys who were with me offered to wash them in my yard, but I decided to let them go. Service will do them in the fall when they switch the tires again. I did not report this to Willie. He took excellent care of me, and I was very pleased overall. More

steve is always pleasurable to work with... He responds promptly when I leave messages. He also makes sure that my vehicle gets what it needs as soon as he can. I like that it is always clean and ready t promptly when I leave messages. He also makes sure that my vehicle gets what it needs as soon as he can. I like that it is always clean and ready to go when I arrive to pick it up. More

they all ways take very good care of you and the work gets done really fast i love my dealership keep up the good work gets done really fast i love my dealership keep up the good work More

Over the past year I have been to this dealer for service several times. Many of these visits have been for the same problem which never seems to be solved the first time. This last visit was the last stra several times. Many of these visits have been for the same problem which never seems to be solved the first time. This last visit was the last straw and I will never be back to this dealership. Because the problem was the same as I was there for a month ago I was told by Steve that I would not be charged. But then I was handed a bill for $122. I was told I was not charged for parts but 'my guy can't work for free.' I blame myself for not asking more specifically which is why I paid it but I see this as a mere sales pitch by Steve who got another $100 from me. Well it will be the last service I will have done there. I will be purchasing a new car in the next 2 to 3 years and guess what - it will not be from BMW of New London. More

I am consitently treated with respect and consideration on every service visit. The service department is excellent in attending to my service needs. Thank you for you help and consideration to date. on every service visit. The service department is excellent in attending to my service needs. Thank you for you help and consideration to date. More