BMW of New London

Ver dissatisfied with service at my current (selling) dealer. Off warranty, I was contemplating going to an independent and dropping out of the BMW dealer network, but decided to give it another try wit dealer. Off warranty, I was contemplating going to an independent and dropping out of the BMW dealer network, but decided to give it another try with BMW of New London (next closest). The experience changed my mind. They can count on my return business and referral. More

I have had issues with the service department in the past. I was called for an appointment for a recall; took a day off of work, got to the dealership only to be told by Willie that my parts were not i past. I was called for an appointment for a recall; took a day off of work, got to the dealership only to be told by Willie that my parts were not in yet. This round, I dropped my car off at 1pm and had to call at 4:30 pm to find out if my car was finished yet. It was finished and waiting to be picked up. Why did I have to call to find out my vehicle was finished? It was only in there for an oil change! I love that the car was washed but now my coolant light is on??? I plan on buying another BMW in the future and DO NOT plan on coming here to purchase it! Inskip is where I will be going! What happened to being a cut above the rest? As much as I've seen my mother has gotten way better service from the Ford dealership. More

I had an appointment for Tuesday morning at 0900. Service Engine Light Soon was on but everything showed OK on car computer. Waited on vehicle (2007, 328xi coupe) and finally it came out of service around 13 Engine Light Soon was on but everything showed OK on car computer. Waited on vehicle (2007, 328xi coupe) and finally it came out of service around 1300. I was told it needed all four O2 sensors (4 of them), out of the six BMW's I have I have never had any O2 sensors go bad, let alone four at one time. Pre-ordered all four at almost $1400, plus another four to five hundred for installation. Brought the car back to the dealer for O2 sensor appointment installation on Thursday at 0900 and was informed it would take about an hour and a half for the install. At about 1300, or more, the car was brought out of service, we paid the bill, over $1800 and proceeded on our way home (my son was with me). Half way home, 10 mins., my son, who was driving noticed the Service Engine Light Soon was on again (or still on). We contacted the dealer (very upset) and dropped off the car at 0830 Friday morning for another day of service. At around 1400 that afternoon we received a call stating the car was all set and that the problem was just a fuse caused by a chaffed wire. How do I know that this was not the problem all along. I also called another BMW service adviser friend of mine at another dealer and he said he had never in all his years of working for BMW ever heard of all four O2 sensors going on a BMW. I leave questioning if there was ever really a O2 sensor problem at all and if the chaffed wire and fuse weren't the problem all along. At this point in time I do not feel at all comfortable with returning to Girard BMW for service or purchase of any vehicle nor would I recommend them (just not a good trusting feeling). I still have four BMW and will probably be looking elsewhere for future service or repair, unless something is done to remedy this mistrust. More

I was sitting firmly on the fence, since I own an Audi A4, as to whether I would buy a BMW X5, a BMW 3/5 series sedan or an Audi A6 3.0t sedan. On the first evening that I interacted with David, he did 2 A4, as to whether I would buy a BMW X5, a BMW 3/5 series sedan or an Audi A6 3.0t sedan. On the first evening that I interacted with David, he did 2 things very effectively: he did not supply me with pointless info and stuck to relevant points about the value of the BMW 3, 5 & X series; and two, he came across as someone with integrity that wanted to make a sale but would rather have the customer make a well-informed choice on solid facts than paint an un-realistic story about the value & financing-options of a BMW. This is what made the experience positive and repeatable for me. And he proceeded to work hard on securing a fair deal on the sale of the car, ensuring that I was well-informed on updates to the deal and the reasoning behind some of the financial terms. In the end, the deal moved away from the original cost I wanted and moved back towards a higher cost, but David's integrity in the process and clear communication resulted in my final decision that the car was worth the investment and the deal being made was on good faith terms. More

Came in for computer upgrade and safety check. I needed new tires so i agreed to pay for a front end alignment ( which I did pay for). The car still pulls to the left and the steering wheel will not remai new tires so i agreed to pay for a front end alignment ( which I did pay for). The car still pulls to the left and the steering wheel will not remain level when traveling straight. I paid for it but don't believe I received it. I also pointed out for the service order that I had a buzzing speaker and squealing brakes. Both issues still exist after service. More

I'm new customer just moved from Houston TX to Stonington CT. Had bad experience with Waly the service advisor and had to bring my BMW INSKIP in Warwick, RI. Glad they took care me very well. CT. Had bad experience with Waly the service advisor and had to bring my BMW INSKIP in Warwick, RI. Glad they took care me very well. More

I brought the car in for service on convertible top. I was quoted $500 for the job. BMW did the work but did not fix the problem. On top of that, they put a hole in the plastic back window and never admit was quoted $500 for the job. BMW did the work but did not fix the problem. On top of that, they put a hole in the plastic back window and never admitted that they did it. After that, I was quoted $3100 fo fix the problem they created. After I reported them to the Better Business Bureau, the state of Connecticut complaint Dept. and the DMV, they agreed to refund me for the initial "repair". I have yet to see the money. And they never apologized for wrecking my window. More

I have used your service department for many years. I have never been disappointed in the quality of your service department. However, I must advise you that the last thing a customer wants to see after have never been disappointed in the quality of your service department. However, I must advise you that the last thing a customer wants to see after having a radiator replaced and coolant system flushed is a message "check coolant level" when the vehicle is started. The car sat overnight in your lot and I am sure after the coolant fluid was allowed to cool down more fluid needed to be added. I only had to add a cup or two and everything has been fine since. Nothing that really concerns me. I understand the how and why of this small error. But then again, you know you have customers that would rip you a new one if it happened to them. Just a caution note. Thanks for all of your fine service, Dave Blais More

Steven is the service technician that I have dealt with several times before and has provided me with outstanding service. He is very knowledgable about my 2005 M3 and my 2008 X5. He always goes out of his several times before and has provided me with outstanding service. He is very knowledgable about my 2005 M3 and my 2008 X5. He always goes out of his way to provide me with the highest quality of service every time that I visit. The recent body work done on my M3 was excellent and was completed on time. He offers advice on how to ensure that I get the most satisfaction from owning a BMW. He has advised me in the past concerning the purchase of snow tires for my X5 as the tires that came with my car were low profile summer tires and not suitable for heavy snow conditions. More

I briought my car in as the tail lights were out. I was told there was a leak in the seal and they would order a new light and to bring it back Friday. Friday I brought the car in to be told to pick up at told there was a leak in the seal and they would order a new light and to bring it back Friday. Friday I brought the car in to be told to pick up at noon. I got a ride to dealership at noon to be told the light was not under warranty because I has Sirius radio installed and it had voided the warranty. Clearly the wire was in no way effecting the tail light as the lights were already out prior to the install. The customer service advisor tried his best to convince me it would cost me money but in the end agreed to relent and put on warranty. By the way the tail light never got ordered and I had to go back again that evening a s they told me they would take a light off a new car. Would I go back maybe they are the only BMW dealer in my vicinity. More