BMW of New London

this was my first service at the dealership. when buying the car i was assured that loaner cars were available for service appointments. i made the appointment a week ahead of time and was told "there are the car i was assured that loaner cars were available for service appointments. i made the appointment a week ahead of time and was told "there are no loaners on friday." i dropped the car off, requesting delivery after the service - didn't happen. i asked for the driver-side seat belt retractor to be fixed - was told it would be a no charge item. at pick up i was charged $113 to untangle the belt. then i was asked if i would like the car washed. i would have expected the car to have been washed before i picked it up, and not to have to wait for a wash. i told the service manager that i found the service experience very disappointing. he responded (with a snippy attitude) that thousands of other bmw customers reported excellent service. the sales manager did find me as i was leaving and apologize. the service manager called later to apologize as well. neither should have been necessary. More

I waited about 2 hours and then was asked if I wanted to I waited about 2 hours and then was asked if I wanted to have my car washed. I said yes so I waited about another 20 minutes. I was there to have my I waited about 2 hours and then was asked if I wanted to have my car washed. I said yes so I waited about another 20 minutes. I was there to have my cd installed to have my GPS set up and to have mud flaps put on. Gerard Antonino gave us the mud flaps with installion included for free due to waiting so long to get my cd for my GPS. More

Open 8-12 on Saturdays for service. Great idea for those Open 8-12 on Saturdays for service. Great idea for those of us that can't make weekday hours. In for a check engine light on. Diagnosed as needing a Open 8-12 on Saturdays for service. Great idea for those of us that can't make weekday hours. In for a check engine light on. Diagnosed as needing a thermostat and repaired,cleared code and out the door by 10 a.m. They also fixed a window switch that was not working with 1 touch up and a defective glove box lock on my CERTIFIED USED BMW all for the Deductible of $50 & Tax. GREAT QUICK ABOVE & BEYOND SERVICE! My 1st Visit & I Highly Recommend! More

These folks are always going above and beyond to give good customer service. I receive an appointment for service in a day or two after I call. They provide a ride for me to my work and deliver my car good customer service. I receive an appointment for service in a day or two after I call. They provide a ride for me to my work and deliver my car back to my office - cleaned and vacuumed!! They are prompt when I am in the service department and very polite. A five star experience over all, and I thank you! More

Great visit. Service manager, Steve, was excellent to work with. Cost was very reasonable and work finished ok time. The loaner car was excellent as well. work with. Cost was very reasonable and work finished ok time. The loaner car was excellent as well. More

EVERYTHING WAS GREAT FROM STEVEN WRIGHTING MY PROBLEM UP EVERYTHING WAS GREAT FROM STEVEN WRIGHTING MY PROBLEM UP TO THE TECH FIXING MY PROBLEM.I WOULD HIGHLY RECOMEND YOUR DEALERSHIP TO EVERYONE. MAURICE EVERYTHING WAS GREAT FROM STEVEN WRIGHTING MY PROBLEM UP TO THE TECH FIXING MY PROBLEM.I WOULD HIGHLY RECOMEND YOUR DEALERSHIP TO EVERYONE. MAURICE BLINDERMAN More

I have just started bringing my car to BMW New London for service. My first visit was for a routine inspection service and I was very pleased with the service i received. Everyone was friendly, helpful and service. My first visit was for a routine inspection service and I was very pleased with the service i received. Everyone was friendly, helpful and informative about what my car needed. I returned for service several days later due to a strange noise I was hearing. Without an appointment, I stopped by to have them take a listen to the car and they immediately took the car into the garage and quickly diagnosed the problem. Without hesitation, Willie and Steve secured a loaner car for the 5 days I needed transportation and worked with me on the price of the unforeseen repair. They made a difficult situation much more bearable. I look forward to a long term relationship with them in servicing my car. I would recommend them highly. More

I was given wrong information by the sales person (an honest mistake) about the performance of the car. Unfortunately I did not figure out they had made a mistake until a day after I had purchased the c honest mistake) about the performance of the car. Unfortunately I did not figure out they had made a mistake until a day after I had purchased the car. I offered to pay them quite a bit of money to just take the car back and after three days of them not answering my calls or emails the GM and sales manager have the sales guy send a cryptic email saying "No". So then I ask for something/anything to compensate me for the added expenses I'm going to incur. Once again, my calls and emails are not answered for days and I finally get a cryptic email from the sales guy saying "No". So I finally just ask for a lousy second key. You can guess what happened next. This was by far the most infuriating customer service experience of my life. I have purchased or leased three other BMW's from other dealers in other parts of the country and have always had superior performance. Eli and the crew from Girard need some basic customer service training. More

Staff in the service department are very friendly and helpful. I am happy with the service. I heard the same good comments from other customers while we were waiting for the work to be done. helpful. I am happy with the service. I heard the same good comments from other customers while we were waiting for the work to be done. More

My wife , mother and I have all been helped by Stephen Pescatello over the years and we have always found him to be very informed , helpful and professional , Stephen is one of the primary reasons we have Pescatello over the years and we have always found him to be very informed , helpful and professional , Stephen is one of the primary reasons we have our vehicles serviced at this establishment. We always leave feeling we got the best service for our money. As we are sure you are well aware Stephen is a GREAT worker and an asset to your company and we hope that does not go unnoticed. He has a way of making us feel part of the BMW family. Thank you Stephen for being a stand up guy! More