BMW of New London

The process is taking too long and the work was not well done still showed the damage that you can see from far away and in the period of two months; I called every week for a loner car and put my name on t done still showed the damage that you can see from far away and in the period of two months; I called every week for a loner car and put my name on the list and nerver hear from anyone. I was sad that my car look like a cheap piece of work. More

This is not my usual BMW dealer, but I was very impressed by the responsibility and attention provided during this very routine recall repair. Friendly, professional and concentrated on "getting impressed by the responsibility and attention provided during this very routine recall repair. Friendly, professional and concentrated on "getting it right, " rather than just getting it done. Not included bulbs were provided free of charge, and no one was trying to sell me any additions as is usually my impression at my regular dealer. Thank you and keep up the good work. More

Stephen was terrific to deal with. He was able to service my car on a drop in, even though I only stopped by to inquire about an appointment. He was friendly and efficient. Thanks BMW of New London! Luke Fo my car on a drop in, even though I only stopped by to inquire about an appointment. He was friendly and efficient. Thanks BMW of New London! Luke Fowler More

Went in to look at new X3. Girard was yelling at every one and using very bad language. Unbelievable experience. Went to North Haven andbought the car. one and using very bad language. Unbelievable experience. Went to North Haven andbought the car. More

I stopped by New London BMW yesterday August 13, 2012 to have them check out my head lights. Willi was very helpful and nice. I told him that I needed a loaner car to have work done and since it was only a have them check out my head lights. Willi was very helpful and nice. I told him that I needed a loaner car to have work done and since it was only a headlight not to worry if it took a while to get me in. He said the first loaner was for the following Friday and I said fine. He then looked a bit longer and said not to worry that he could get me a loaner for tomorrow morning August 14, 2012. I reminded him it was very important that I be in and out with the loaner because I had an 8:00am patient. I arrived at BMW New London at 7:35am to drop off the car and pick up the loaner. Willi said he'd be right back with a key. It took 35 minute for him to return with a key to the loaner. I did not get in the loaner car until 8:10am already ten minute late for my 8:00am patient. As I pulled out of the driveway of New London BMW, an alarm was going off showing they gave me a car that had only enough gas to go 4 miles. Now I had to stop and get gas as well on my way to work. I ended up being very late for my first three patients and one patient had to leave costing me more than $2500.00. I am a dentist and the reason purchased a BMW and service with BMW is to get the highest quality service and customer care. This is unacceptable for a BMW dealer to have this kind of service. More

I just want to stress the importance of having a service manager like Steve in your dealership. He is courteous, accommodating, and efficient. In my many years of dealing with service managers in many diffe manager like Steve in your dealership. He is courteous, accommodating, and efficient. In my many years of dealing with service managers in many different dealerships, I can say that he is the best. More

BMW of New London: -Sales: Has a good sales BMW of New London: -Sales: Has a good sales department. -Service: Avoid BMW Service Department. Why? -Slow Customer Communications -Miso BMW of New London: -Sales: Has a good sales department. -Service: Avoid BMW Service Department. Why? -Slow Customer Communications -Misorder parts -If they believe a part is on warranty, they'll order it and service it-even if it appears that the part may be ok. -The told me that the parts /service were under BMW Warranty. The car overheated which is typically a water pump. The BMW water pumps have cheap plastic impellers that break a lot. They also replaced the IDRive which was under my warranty. They said repeatly that I was lucky about my BMW warranty plan. I paid for the repairs on car pick up-had a small fee call the "BMW warranty deductible fee" for warranty repairs. -Several weeks later, Willy calls me about my negative customer review on the BMW survey. -Willy tells that that now one of the parts repaired weeks ago is not covered by BMW warranty and wants payment. I said that I approved repairs based on my understanding of the cost. But they insisted and started a campaign of telephone harrassment-we are going to call the police for theft of services. -I've esclated this conversation to my attorney since they have wasted a lot of my time and harrassed me on every call. -Note, after the initial sale, which was only in December 2011, they called me up for another payment for my car registration. I gave sent them payment-but then recalled that I had paid for licensing and registration on the day of my purchase. They did refund this payment to me. -I dont complain about consumer issues, but everyone should know about their business practices. I've bought two cars from BMW of New London. This is the last one. More

Just brought my 2009 335 xi in for annual (warranty) service. Car was in and out in less than two hours. Service manager was friendly. service. Car was in and out in less than two hours. Service manager was friendly. More

Girard, Sales Manager, is one of the best and most enthusiastic auto guys I have ever worked with. He is the reason we bought at this dealership and why we come back for service. His service rep, St enthusiastic auto guys I have ever worked with. He is the reason we bought at this dealership and why we come back for service. His service rep, Steven in BMW Service, is also excellent and true professional. More

BMW of New London, led by Girard Antonio, is a wonderful dealership for BMW. Girard's passion and knowledge is inspiring. He makes shopping for a BMW pleasureable...and also gives one confidence that this dealership for BMW. Girard's passion and knowledge is inspiring. He makes shopping for a BMW pleasureable...and also gives one confidence that this is the best car for value and quality. More