BMW of New London

I was blown away at how professional and helpful rebekka was I was running later to pick up my vehicle at your body shop and she offered to stay until I got there even though you close at 430 and I was runn was I was running later to pick up my vehicle at your body shop and she offered to stay until I got there even though you close at 430 and I was running far behind my busy schedule. She was prompt and courteous to my questions and needs and did it without hesitation and I will be returning to your dealership for service work when the time comes. This was my first time to your shop and was blown away by the experience. Thank you again for having such a helpful employee it was a great experience for me. Please be sure to acknowledge her about this also. More

I always feel like the staff is friendly. I purchased a certified Pre Owned with 5 years on warranty. I always brough my car in for service and routine maintenance and never had an issue while under warra certified Pre Owned with 5 years on warranty. I always brough my car in for service and routine maintenance and never had an issue while under warranty. My warranty expired 3 months ago. I just brought the car in for an Oil Change, Brake Fluid change and the steering was making a noise. I was called to let me know that the seals were leaking a very small amout of oil and should be repaired soon. I feel that the service department hides issues that could be fixed under warranty until it expires and then they tell you about the issues. I feel that the service department is friendly; however, I would rate them poor in the ethics department. I would get a second opinion and even take your car to a ASE certified mechanic before your warranty expires so he can tell you what is wrong so BMW can cover the expense. Unsatisfied customer More

The service department is extremely disappointing. It began with a scheduling error which ended up costing me most of my morning. Throughout the repair, I was constantly calling them for updates, vs. th began with a scheduling error which ended up costing me most of my morning. Throughout the repair, I was constantly calling them for updates, vs. them giving updates to me. They ended up installing a part on my car that was completely unnecessary due to an 'error' made by one of the technicians. Then when I inquired about what actually went on, I was given a very poor and canned explanation about how complex electronically controlled car were. They ended up putting 74 unexplained miles on my car and returned it with less gasoline than when I dropped it off for an' Increased Battery Discharge' and 'Increased Emissions' fault. Moreover, all that was required for the 'Increased Battery Discharge' was a battery charge (which was not performed when I brought my car in the month prior for the same indication). As a customer of BMW I thought it to be a reasonable assumption that the quality of service would be commensurate with the product itself. My experiences at BMW of New London have shown otherwise. I have lost all trust and confidence in BMW of New London and unfortunately will be driving 40 miles one way to BMW of Warwick or Newport for competent service going forward. More

Just moved into the area from Florida after 17 years, and this was the first time contacting this dealership or service department. Called on my day off explaining the problem with my 335i, and dropped the c this was the first time contacting this dealership or service department. Called on my day off explaining the problem with my 335i, and dropped the car off that same morning. Everyone was couteous and professional right from the beginning. Ron, in service dept, was very helful from start to finish in the whole service experience. Was given a ride back home at drop off in order to get to my second vehicle, and at pick-up my car was dropped off at my house. This was very appreciative since I am alone, new to the area, and not thrilled about taking a taxi back and forth. Everyone was kind, friendly, and professional from Ron, the runner (name unknown), down to the receptionist. Service was done in a day, and corrected the first time. Another minor issue was found and corrected as well upon my notification & approval. Car was cleaned and washed upon delivery. Couldn't ask for better service or Staff. Would definately do business again. Dr. D More

Dropped my car after hours--- left keys in drop- off box---I had a major problem. Next morning recieved a phone call with problem. I authorized the repair and by noon my car was running great!!!!!!!! box---I had a major problem. Next morning recieved a phone call with problem. I authorized the repair and by noon my car was running great!!!!!!!! Great service department that keeps you informed throughout the repair process. My next Beamer will be from this dealership. More

BMW in New London does quality work. I work with Steven who is knowledgable, professional and courteous. He is a pleasure to work with and is very helpful whenever I have an issue with my car. who is knowledgable, professional and courteous. He is a pleasure to work with and is very helpful whenever I have an issue with my car. More

I initially stopped in to service my car and ended up driving away in a 2013! I informed David how I was not in love with my car anymore and was wondering what car I'm eligible for that fits within my bu driving away in a 2013! I informed David how I was not in love with my car anymore and was wondering what car I'm eligible for that fits within my budget. David was extremely patient, very helpful and presented me with options. He made the trade-in a smooth transition on my end and I'm very thankful I was appointed David as my sales rep. More

I continue to go back to BMW of New London simply because of the service, attention, knowledge and courteous manner that Stephen Pescatello presents everytime. He explains everything in detail, he's responsi of the service, attention, knowledge and courteous manner that Stephen Pescatello presents everytime. He explains everything in detail, he's responsive to customers' needs and always makes the customers feel good when they leave. He's the type of employee that the company should never take for granted and never lose. He presents the best face for this company. Tom Borghesi More

It took 4 calls to make a service appointment. They do not offer rental or loaner cars like the other BMW dealers in the area. My car has been back 4 times for the same problem and the check engine light not offer rental or loaner cars like the other BMW dealers in the area. My car has been back 4 times for the same problem and the check engine light has come back on again. Called them 3 more time to make an appointment and have not recieved a call back yet. More

This was my second visit in a month for service work. Ron was awesome. On my first visit he reviewed all the work the car needed done and heped me through the urgency of each repair. He worked with me to pri was awesome. On my first visit he reviewed all the work the car needed done and heped me through the urgency of each repair. He worked with me to prioritize so the costs were manageable for me. He also set the expectations for the second visit in terms of the time it would take. He set up a loaner car for me to use while my car was there so I wasn't inconvenienced at all.As always, Ron went above and beyond! And the car was cleaner than it was on the day I bought it! More