BMW of New London

Have had horrible experiences with the service department at this location. Began having problems with my belt and took it in to be serviced at BMW of Silver Spring on 07/11/12, belt was replaced. Continued at this location. Began having problems with my belt and took it in to be serviced at BMW of Silver Spring on 07/11/12, belt was replaced. Continued to have the same problem and was replaced under warranty on 11/03/12. Continued to have the same problem and brought vehicle to be servied at BMW of New London on 05/15/13. I was told that they could not replace the belt and was charged for a new belt and tensioner. I continued to have the same problem again and brought vehicle in to be serviced at BMW-NL and was told that the belt and tensioner would be replaced "under warranty" on 11/21/13. I was also told that I would need to replace the catalytic converter and was charged for the labor to replace the belt and tensioner and was charged to order the parts to replace the catalytic converter, totalling $1,612.77. On 11/22/13, the SAME problem occurred and because of my busy schedule and the fact that BMW-NL has not, historically, had loaner cars available, I could not schedule my vehicle to be serviced until 11/27/13. The car was unsafe to drive and therefore had to find alternative means of transit. On 11/27/13, I was told that the belt loosened and would need to be replaced. Suddenly they had a loaner car for me and told me that the part would not be in until 12/3/13. I was also told that they "did not know why" I was continously having ongoing issues with my belt. I am not a mechanic, but it seems like they were just putting a bandaid on the problem instead of fixing the underlying problem. More

I bought my BMW at this dealership and they have bent over backwards to fix any and all problems. They never try to sell me anything and explain my service to me. They let me decide what I want to have r over backwards to fix any and all problems. They never try to sell me anything and explain my service to me. They let me decide what I want to have repaired and when. I have 220000 miles on my car and I am never giving it up. They also always come in under the estimates. Happy to recommend them to anyone. More

Out of State and needed service due to a low tire pressure warning light. Calling the BMW Assistance number directed us to the nearest BMW Service Center in Old London, CT. After arriving at the S pressure warning light. Calling the BMW Assistance number directed us to the nearest BMW Service Center in Old London, CT. After arriving at the Service Center, Steve in Service greeted us and promptly offered his assistance. He immediately took the BMW into the Maintenance area and investigated the cause for the low pressure. It turned out that it was not due to a puncture, but consistent low pressure in both front tires and explained it was due to the lower temperatures in the morning. He added air to both tires and then verified that the pressure remained consistent. Steve was very friendly and bid us farewell - no charge! Dave & Donna More

DO NOT STOP IN NEW LONDON, CT. TO BUY A BMW, YOU’LL BE DO NOT STOP IN NEW LONDON, CT. TO BUY A BMW, YOU’LL BE VERY SORRY, READ ON. The Girard BMW characters: Steve: Service Lou: Sales Eli: General Manage DO NOT STOP IN NEW LONDON, CT. TO BUY A BMW, YOU’LL BE VERY SORRY, READ ON. The Girard BMW characters: Steve: Service Lou: Sales Eli: General Manager John: Owner of Girard BMW Frank: the client A few weeks ago I left Cape Cod in my 2004, X3 (128,000 miles) and had to stop because the engine was overheating. I called Steve in Service and left several messages with his co-workers asking for his advice. STEVE NEVER BOTHERED CALLING ME BACK EVEN THOUGH I HAD STRESSED MY SITUATION SITTING ON A HIGHWAY IN 85 DEGREE WEATHER. My car was finally towed to Girard and left there (Friday). The following morning I talked to Ron, also in Service (since fired) who told me that repairs on my X3 would cost $8500. I told him not to do anything. Now it becomes interesting. After I got the “good” news about my car I called Lou in Sales. I asked if he had any used X3 cars and he said he did. Lou: I have a 2011, X3 with 30,000 miles, white exterior, and a brand new engine. The engine has a warranty of 100,000 miles, the price is $29,000. Turned out that the previous owner had driven into a deep puddle and water was sucked up in the engine. Everything under the hood was then replaced with a new engine and new parts. I told Lou I would come in the next day. The following day Lou and I drove the car, it also had navigation, an additional bonus, and inside everything looked brand new; I was excited about owning this car and we walked to Lou’s office. Lou opened his computer. Lou: The car cost $33,000. Frank: Lou, yesterday the car was $29,000, what happened? Lou: This is what the computer says. Later, outside on the lot Lou introduced me to Eli, the General Manager. This came as a big surprise to me because I could have sworn the guy worked under cars, emptying oil pans. He had a stump of a cigar in his mouth and looked like a creature you wouldn’t want to meet in a dark alley. I asked Eli to print out the car’s history and what exactly was replaced after the flooding incident. ELI NEVER BOTHERED TO RETURN WITH THE PAPERS. The following morning I got a call from Lou. Lou: The car has only 50,00 miles warranty. Frank: Lou, on several occasions I questioned you about the 100,000 miles warranty and you assured me each time that it was an exception BMW makes for some cars. By now, you the reader, are probably thinking: THIS IS A CLASSIC CASE OF BAIT AND SWITCH. You are right, it was. BAIT: $29,000 and 100,000 miles warranty. SWITCH: $33,000 and 50,000 miles warranty. When I questioned Lou about the latest switch from 100,000 to 50,000: Lou: That’s what Eli told me. The next morning I called John, the owner of the dealership. I asked if he had time to listen to my story. John: I have a meeting in a few minutes and afterwards I play golf. I volunteered to call at a later time but he said “you are already on the line”. I explained the whole process from the car being towed to his garage, the repair quote, my dealings with Lou and Eli and how annoyed I was. John: I will speak later with Lou but as a business owner I have to make money on everything I sell. When Lou called the next day he basically gave me $500 off the $33,000. When I questioned him again about the original $29,000 and 100,000 miles warranty he was as evasive as he was before. NOW COMES THE GOOD NEWS. The following day I sold my old X3 privately and bought a beautiful Mercedes Benz SUV. Friends: I will NEVER set foot again on the premises of Girard BMW in New London, CT., you have been warned! More

Be careful dealing with this dealership. We were going to purchase a car and put down a deposit and had to cancel the order do to personal issues. The car was resold right away and we could not get Eli to re purchase a car and put down a deposit and had to cancel the order do to personal issues. The car was resold right away and we could not get Eli to return our call regarding refunding some of our deposit. After numerous calls we decided to go a different route. All we wanted was the common courtesy of a return call. I would never recommend this dealership. Please be careful if this is any inclination of how they do business. More

Brought my 528i in for its 1st maintenance, I was informed there was a factory recall on a part. Ok great, lets change the oil and replace the part at the same time. I booked my appointment only to f informed there was a factory recall on a part. Ok great, lets change the oil and replace the part at the same time. I booked my appointment only to find they did not provide loaner cars. After being forced to bum a ride to and from the dealership I was told they did not have the part on hand. They did not even bother to call and tell me my car was ready. Three days later I had to make another appointment wasting another day, still no loaner, still bumming rides. I had an email reminder for a service appointment I did not even make, I had to call the dealership 5 times in one day trying to figure out what this phantom appointment was. Each time I was informed the service rep was busy but he has your number and he will call you back. At 5 PM he went home without calling me back. The lady answering the phones stated " oh I was going to call you, you don't have an appointment tomorrow." Why no one could tell me this without going through 6 separate phone calls is beyond me. This level of incompetence is unacceptable. More

I have used BMW of New London for 20 years and they treat me like I own a 7 series not just a 3 series. Ron was awesome. This was the first time I worked with him and it could not have been better. I also wa me like I own a 7 series not just a 3 series. Ron was awesome. This was the first time I worked with him and it could not have been better. I also want to say that I have worked with Steve as well and he is a gem to work with too. I would like to say thank you both Sincerly, Kathryn Drea More

On our way home from our Easter visit, an unavoidable huge pothole was hit on the NJTPK. Two runflat tires split, we made it to New London, where our summer home is, to get the tires changed at a well kn huge pothole was hit on the NJTPK. Two runflat tires split, we made it to New London, where our summer home is, to get the tires changed at a well known local tire business. The key was missing from the trunk. Under advisement, we called Gerard BMW then proceeded to go the the lot. Gerard BMW could not take 5 minutes to loosen the two locking lug nuts so that we could have the tires changed and drive safely home. We were not asking them to squeeze us in to do the work even though it was an emergency. Mr. Zincowski in service, with a smile, stated "as I told you and your son when you called, that I can not do anything for you because we are too busy". I will make an appointment for you on Sat. (three days from now). I tried to speak to Gerard but he was no where to be found and would not return my calls. Due to my work schedule, we had no choice but to head out to MA, 98 additional miles to our home. This BMW dealer has no regard for thier customers (we leased a 6 series from them as well) nor do they have any concern for the health and well being of thier BMW drivers. More

I came in to st up an appointment for servicing and was able to get my car in right then. Ron, my service adviser, was very helpful and knowledgeable and friendly. My car was serviced quickly and well an able to get my car in right then. Ron, my service adviser, was very helpful and knowledgeable and friendly. My car was serviced quickly and well and the price was very fair. I had forgotten to bring a coupon with me so Ron let me take my car, drive home and bring back to the coupon so that the discount could be applied to the cost of my service. It was a very pleasurable experience. More

I've been buying / leasing cars from Brian Fisher for years. He is a terrific representative of your organization. He is honest, keeps his word and is very friendly. Please acknowledge him and thank y years. He is a terrific representative of your organization. He is honest, keeps his word and is very friendly. Please acknowledge him and thank you for allowing me to work with someone so wonderful More