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BMW of Kansas City South

Kansas City, MO

4.9
2,062 Reviews

1200 W 104th St

Kansas City, MO

64114

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2,062 Reviews of BMW of Kansas City South

December 16, 2020

I get tired of constantly trying to be sold new cars or to sell my car when I bring it in for service. It is unrelenting. More

by GARY87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paullie Ranker
Jan 04, 2021 -

BMW of Kansas City South responded

GARY87, we regret you felt this way and would enjoy getting even more feedback to avoid this experience for you and our other guests in the future. Please call our General Manager Jhoda Edquist at 816.501.2700 at your convenience and we will work on this together to provide a better experience for all our guests.

December 16, 2020

I cannot stress enough how pleasant Michael was. He is helpful and the epitome a dealership professional who customers enjoy working with. Every department needs a guy like him! More

by BMWstar10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Norm
Jan 04, 2021 -

BMW of Kansas City South responded

BMWstar10, thank you so much for your feedback on Norm. We completely that he is pleasant and professional and we are very pleased you enjoyed your visit.

December 16, 2020

I chose this dealer because of value and quality. In addition I was pleased to see diversity among sales staff. Very clean. Up to date. More

by loriroop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Shields , Chris Shields
Jan 04, 2021 -

BMW of Kansas City South responded

loriroop, Thank you for your feedback. We are very pleased you found our facility clean and diverse and look forward to working with you in the future.

December 16, 2020

Derek Goodhart is one of the best service advisors I’ve worked with. He is friendly and tells me straight up what services are needed and those which can wait if necessary. Derek makes the service experien More

by David S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Goodhart
Jan 04, 2021 -

BMW of Kansas City South responded

David S, than you very much for your feedback about your visit and experience with Derek. We are so glad you had a painless, friendly, professional experience with us!

December 15, 2020

Great day! Nothing better then a smooth visit in service, no ones usually excited to be in service HA! No major repairs needed! Always makes for a great day! Thanks! More

by Mchiera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giuseppe Baldin, Matthew Bayer, Derek Goodhart
Dec 21, 2020 -

BMW of Kansas City South responded

Oh car maintenance... right? We are happy to hear you enjoyed your visit with us and no major repairs needed! Have a great day.

December 15, 2020

Super friendly and attentive sales, financial, and management personnel. Very flexible in working within my schedule. Price could have been better. I'm anticipating the service department will be equa More

by TAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bednar; Michael in Finance; Mike Snyder, Jhoda Edquist
Dec 21, 2020 -

BMW of Kansas City South responded

Dear TAR, We are happy to hear about your excellent visit with us. Please reach out for any future service needs you may need, and have a great day!

December 13, 2020

We came in to service our x5 and ended up looking at used cars for our daughter who is turning 16. They understood what we were looking for in the price range and helped us get a car that is perfect for her! More

by MARSHAKLEIHAUER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Karras, Giuseppe Baldin
Dec 16, 2020 -

BMW of Kansas City South responded

MARSHAKLEIHAUER, Thank you for giving us the opportunity to assist your newest driver of the family! Take care!

December 13, 2020

Norm took great care of us and our vehicle in quick time. Traveling into KC had a run-flat damaged and they found a nail in another. Had 2 new tires installed within the hour so we could continue our travel. More

by deskridge11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norm Michael
Dec 16, 2020 -

BMW of Kansas City South responded

Deskridge11, Having an unexpected flat is never fun. Thank you for trusting us and letting us get you back on the road safe and sound!

December 12, 2020

This was the easiest purchase I’ve made. Kevin and the rest of the team were all very helpful, quick and efficient. They were fair with my trade and the new purchase. More

by tmoszyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin- sales Dave- finance
Dec 16, 2020 -

BMW of Kansas City South responded

Tmoszyk, We are proud of the team we have here! Glad to hear you had such an amazing and stress free delivery.

December 12, 2020

I have never had a better customer service with a car dealership ever if my life. AMAZING! I told all my friends and family about my experience at BMW - one where I never even left my house! I'll be back More

by cara.n.johnston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giuseppe Baldin, Keith Heedum, Samuel Newton, Billy Roskosh
Dec 16, 2020 -

BMW of Kansas City South responded

Cara.n.johnston, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

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