BMW of Kansas City South

Not sure they are concerned about every Service customer. I own a $50k 2015 i3 Tera and they like to give "pat answers" when I tell of my issues with the car - if it is a warranty issue. I strongly believe I own a $50k 2015 i3 Tera and they like to give "pat answers" when I tell of my issues with the car - if it is a warranty issue. I strongly believe my car's traction battery pack is below the 70% warranty threshold capacity, yet though I have complained about this several times, I have yet to see any REAL test result... other than "we drove it and it seems fine". NOTE: Driving an EV for 8 miles does NOTHING to diagnose the actual usable capacity of the traction battery. Seems there's very little "EV specific" technical knowledge at this dealership - makes me doubt I'll ever buy my replacement EV there if they don't know how to properly diagnose important issues like this. The last time I had the car in for service, it wasn't even put back together when I picked it up. A service rep had to reassemble the under-dash, then I had to reassemble the frunk when I got home... so sad. More

Paullie was great and kept me updated every 1/2 hour on the status of my car. He even offered some advice on how to keep my battery in good health. the status of my car. He even offered some advice on how to keep my battery in good health. More

My experience has been with Clinton Wong and service related. He has been my service advisor for more than 5 years. He has always been not only professional but friendly and informative. related. He has been my service advisor for more than 5 years. He has always been not only professional but friendly and informative. More

My battery was dying and Mr. Wong was super helpful and friendly. He got me taken care of much more quickly than I had anticipated. Greatly appreciated everything!! friendly. He got me taken care of much more quickly than I had anticipated. Greatly appreciated everything!! More

Good people to do business with. My car was exactly as represented even though I purchased it remotely. The delivery process went smoothly and I’m delighted with the car represented even though I purchased it remotely. The delivery process went smoothly and I’m delighted with the car More

Quick excellent service, nice people, great facility. Good amenities in shop store. Clinton was helpful kind and friendly. I’ll go back there. Thank you Good amenities in shop store. Clinton was helpful kind and friendly. I’ll go back there. Thank you More

Job was completed well and our car is now reliable given this cold weather. That’s about all there is to say about this service. this cold weather. That’s about all there is to say about this service. More

I waited on my car to get a battery’s replaced and to get my alternator tested. I also had the service. Advisor to program my iPhone to my BMW. my alternator tested. I also had the service. Advisor to program my iPhone to my BMW. More

Norm did a great job helping us with our vehicle. We appreciated his timely and good communication related to our vehicle. Would definitely recommend him. appreciated his timely and good communication related to our vehicle. Would definitely recommend him. More

Clint good as always getting me in urgently. The brutal cold we've had took out an old radiator hose and left me stranded. Tech fixed prob same day. cold we've had took out an old radiator hose and left me stranded. Tech fixed prob same day. More