BMW of Kansas City South

Great Service Team! These guys are customer centric. Their service team members are truly top notch! I had a great experience and will always be grateful for their effort These guys are customer centric. Their service team members are truly top notch! I had a great experience and will always be grateful for their efforts. More

Best experience Excellent client sales advisor, sales manager, amazing customer service. Sales person was very professional, informative and patient, definitely much Excellent client sales advisor, sales manager, amazing customer service. Sales person was very professional, informative and patient, definitely much better than the other BMW dealer in town. More

First Time with Dealership I have lease BMW's in the [past and was very happy with the dealership as I worked through this transaction. I anticipate this will continue. I have lease BMW's in the [past and was very happy with the dealership as I worked through this transaction. I anticipate this will continue. More

My entire experience from start to finish was wonderful. I gave this rating due to the prompt courteous salesman Rodkem for making my experience very comfortable for me. He was very helpful and would highly I gave this rating due to the prompt courteous salesman Rodkem for making my experience very comfortable for me. He was very helpful and would highly recommend him to any client or friend that I would send his way. More

Not a pleasant experience We negotiated and purchased a 2015 BMW 535 from BMW Kansas City South via the internet. We worked with Keith and, as usual when buying a car, all was We negotiated and purchased a 2015 BMW 535 from BMW Kansas City South via the internet. We worked with Keith and, as usual when buying a car, all was well until we got to final details. We noticed and complained about an "admin fee" , Keith told us multiple times that while he couldn't lower the price of the car that he'd "waive " this fee. We agreed to pay 1/2 of the shipping cost as well. We made a deposit and got the purchase contract overnighted to us. We saw the fee and complained, and again were told that it would be waived, it would all work out in the end. We signed & returned the contract as it was (big mistake). After we got the title and contract wise found the fee still in place. Contacted the dealer and Keith, only to be told we had signed the deal and that was it. We also have not had the cost of shipping disclosed to us. Total con job, as far as I'm concerned. Should we have signed the incorrect contract? No, in hindsight we were unthinking to do that... but apparently honesty is dead at BMW Kansas City South! More

Easy buying experience First time buyer Used BMW 5-Series and had been shopping for a car for 5 months. Keith easy to work with and negotiate with and didn’t express the ai First time buyer Used BMW 5-Series and had been shopping for a car for 5 months. Keith easy to work with and negotiate with and didn’t express the air or arrogance you get from salespeople who might be at other local dealers. Ease of coming to agreement on model. Sorting through options that really was comfortable with and not extra or beyond what I was looking for. As long as service and warranty are consistent with how sold and positioned. I’d buy another car hear More

Very pleasant It's the best dealer I have ever been to, everyone is so nice and Clint Wong was very knowledgeable and helpful getting my car in and fixed It's the best dealer I have ever been to, everyone is so nice and Clint Wong was very knowledgeable and helpful getting my car in and fixed More

Great Sales Advisor I recently purchased a new BMW from the dealer. My experience was great. The sales advisor, Rod Matthews, was friendly, very helpful and knew the pr I recently purchased a new BMW from the dealer. My experience was great. The sales advisor, Rod Matthews, was friendly, very helpful and knew the product he was selling very well. He was easy to work with. Rod's a good listener. I spent several hours at the dealership that day and he was able to record responses I had provided earlier to required on line information that was needed to complete the sale. He answered my many questions in a way that I could easily understand. He was great to work with. I give a thumbs up to the dealership and highly recommend Rod as the sales person to make the purchase of a BMW happen for you too. More