BMW of Kansas City South

First Time with Dealership I have lease BMW's in the [past and was very happy with the dealership as I worked through this transaction. I anticipate this will continue. I have lease BMW's in the [past and was very happy with the dealership as I worked through this transaction. I anticipate this will continue. More

My entire experience from start to finish was wonderful. I gave this rating due to the prompt courteous salesman Rodkem for making my experience very comfortable for me. He was very helpful and would highly I gave this rating due to the prompt courteous salesman Rodkem for making my experience very comfortable for me. He was very helpful and would highly recommend him to any client or friend that I would send his way. More

Not a pleasant experience We negotiated and purchased a 2015 BMW 535 from BMW Kansas City South via the internet. We worked with Keith and, as usual when buying a car, all was We negotiated and purchased a 2015 BMW 535 from BMW Kansas City South via the internet. We worked with Keith and, as usual when buying a car, all was well until we got to final details. We noticed and complained about an "admin fee" , Keith told us multiple times that while he couldn't lower the price of the car that he'd "waive " this fee. We agreed to pay 1/2 of the shipping cost as well. We made a deposit and got the purchase contract overnighted to us. We saw the fee and complained, and again were told that it would be waived, it would all work out in the end. We signed & returned the contract as it was (big mistake). After we got the title and contract wise found the fee still in place. Contacted the dealer and Keith, only to be told we had signed the deal and that was it. We also have not had the cost of shipping disclosed to us. Total con job, as far as I'm concerned. Should we have signed the incorrect contract? No, in hindsight we were unthinking to do that... but apparently honesty is dead at BMW Kansas City South! More

Easy buying experience First time buyer Used BMW 5-Series and had been shopping for a car for 5 months. Keith easy to work with and negotiate with and didn’t express the ai First time buyer Used BMW 5-Series and had been shopping for a car for 5 months. Keith easy to work with and negotiate with and didn’t express the air or arrogance you get from salespeople who might be at other local dealers. Ease of coming to agreement on model. Sorting through options that really was comfortable with and not extra or beyond what I was looking for. As long as service and warranty are consistent with how sold and positioned. I’d buy another car hear More

Very pleasant It's the best dealer I have ever been to, everyone is so nice and Clint Wong was very knowledgeable and helpful getting my car in and fixed It's the best dealer I have ever been to, everyone is so nice and Clint Wong was very knowledgeable and helpful getting my car in and fixed More

Great Sales Advisor I recently purchased a new BMW from the dealer. My experience was great. The sales advisor, Rod Matthews, was friendly, very helpful and knew the pr I recently purchased a new BMW from the dealer. My experience was great. The sales advisor, Rod Matthews, was friendly, very helpful and knew the product he was selling very well. He was easy to work with. Rod's a good listener. I spent several hours at the dealership that day and he was able to record responses I had provided earlier to required on line information that was needed to complete the sale. He answered my many questions in a way that I could easily understand. He was great to work with. I give a thumbs up to the dealership and highly recommend Rod as the sales person to make the purchase of a BMW happen for you too. More

Not the best car buying experience I just purchased a used 7 series from BMW of Kansas City South. I am a prior BMW owner and consider myself pretty knowledgeable about the 7 series and I just purchased a used 7 series from BMW of Kansas City South. I am a prior BMW owner and consider myself pretty knowledgeable about the 7 series and came prepared with my questions about a 7 series they recently offered for sale. While the car itself was as advertised, the car buying experience left a LOT to be desired. I am VERY busy with work, family, etc. and don't have a lot of time to waste...yet that is exactly what this dealership did. Every appointment I had took at least 2 hours (test drive, initial negotiations on price, 2nd test drive and final delivery). The sales associate Kalene, while very enthusiastic and pleasant, seemed more worried about closing the sale rather than answering my questions. The 2 "sales managers" she kept going and talking to would take 10-15 minutes to answer just the simplest questions. I could see through the glass that they were just sitting there chatting. I get the psychology of the car buying process but it's a waste of my valuable time when the price is already negotiated. When I told them I wasn't ready to buy RIGHT THEN, they have me some xx about another appointment coming in to look at the car the next day. When I offered to put a deposit down, they refused unless I guaranteed taking delivery the next day. I told them I had other plans and there was no way possible to go through all that 2 hour process on a Saturday, they just let me walk. When I did come back to test drive the car again, they AGAIN tried to get me to buy the car right then. Overall, they just seemed xxxx bent on making a sale and not really being considerate of the customer. In addition, the finance person took at least an hour to get my paper work ready. From the date I signed the sale agreement, put down a deposit and was pre-approved for financing, they had 3 business days to get my paper work ready. When I showed up for my appointment, nothing was done. I understand they my be short staffed in that department (seemed like there was only one person) but that is something that needs to be addressed if you want to keep the clientele around who have the money to buy these luxury cars. Again, they already had all of my info and could have had all of the paperwork ready at the time of delivery. What should have taken 30 min tops took 2 hours. Lastly, when it came time to actually take my car home, Kalene was off talking to another customer and I literally stood there on the show room floor for 5 minutes next to my car looking around for help. I remember at least 5 times throughout this entire process where I seriously considered just walking out due to the lack of attentiveness. I might expect this at a lower level domestic dealership but not from a luxury car dealer trying to compete with other luxury car dealers in the city. Again, the car I purchased was as advertised and was good value. The people in the service department seem good as well (they sold me all-weather floor mats at a discount). The sales rep was friendly but I could tell that she was highly concerned with making a sale and put that before the customer or the customer's schedule. I would have a hard time recommending this dealership without some caveats or disclosures about their car buying experience. More

Never get your car serviced here Service department sucks if you love your BMW then trust this review and bring your car over to Barron they are way better and much more knowledgeable Service department sucks if you love your BMW then trust this review and bring your car over to Barron they are way better and much more knowledgeable then these people. They can't even provide you with simple quotes for services when it's right there on there computer in front of them....Twice I tried to get my car serviced with them and twice I went to Barron and got excellent service for my BMDub.....If you are reading this stay far far away from this place....If you don't believe me just look at all the other people who have tried to have their car serviced there and had problems.....Do yourself a favor "Barron" More

Car shopping Stopped by to get my 2001 BMW worked on and just bought another one.Sales people were all great and Rodkem was super cool./and gave me great follow-up Stopped by to get my 2001 BMW worked on and just bought another one.Sales people were all great and Rodkem was super cool./and gave me great follow-up. More