BMW of Kansas City South

First service since purchasing new vehicle. One of the most friendliest vehicle service staff I've ever encountered. Due to inclement weather I had to leave my vehicle overnight but was provided One of the most friendliest vehicle service staff I've ever encountered. Due to inclement weather I had to leave my vehicle overnight but was provided a loaner. More

Not sure how Baron stays in business? Sure I do- nickle and diming EVERY time you go in for routine maintenance. Former employee there explained how it worked. Completely different cult Sure I do- nickle and diming EVERY time you go in for routine maintenance. Former employee there explained how it worked. Completely different culture here. Very impressed with service and really nice facility More

New BMW purchase This is my third new BMW. Went with South KC BMW mainly because they are less arrogant than many other BMW dealers and they were willing, albeit after This is my third new BMW. Went with South KC BMW mainly because they are less arrogant than many other BMW dealers and they were willing, albeit after several months, to put together a deal for me on a car they had on the lot. Salesman, Billy Roskosh, knowledgeable, easy to talk to, and didn’t pester when we couldn’t reach an agreement initially. Delivery was painless other than pressure by the business folks to buy all sorts of extended coverages that would have added more than $10,000 to the price tag. I have always had excellent performance from my BMWs and believe that if the car is truly high quality, as BMW claims, these additional plans should be unnecessary. A bit of a scare tactic was used to try to convince me to spend more. That is the only negative thing I have to say about the transaction. More

Great Service Team! These guys are customer centric. Their service team members are truly top notch! I had a great experience and will always be grateful for their effort These guys are customer centric. Their service team members are truly top notch! I had a great experience and will always be grateful for their efforts. More

Best experience Excellent client sales advisor, sales manager, amazing customer service. Sales person was very professional, informative and patient, definitely much Excellent client sales advisor, sales manager, amazing customer service. Sales person was very professional, informative and patient, definitely much better than the other BMW dealer in town. More

First Time with Dealership I have lease BMW's in the [past and was very happy with the dealership as I worked through this transaction. I anticipate this will continue. I have lease BMW's in the [past and was very happy with the dealership as I worked through this transaction. I anticipate this will continue. More

My entire experience from start to finish was wonderful. I gave this rating due to the prompt courteous salesman Rodkem for making my experience very comfortable for me. He was very helpful and would highly I gave this rating due to the prompt courteous salesman Rodkem for making my experience very comfortable for me. He was very helpful and would highly recommend him to any client or friend that I would send his way. More

Not a pleasant experience We negotiated and purchased a 2015 BMW 535 from BMW Kansas City South via the internet. We worked with Keith and, as usual when buying a car, all was We negotiated and purchased a 2015 BMW 535 from BMW Kansas City South via the internet. We worked with Keith and, as usual when buying a car, all was well until we got to final details. We noticed and complained about an "admin fee" , Keith told us multiple times that while he couldn't lower the price of the car that he'd "waive " this fee. We agreed to pay 1/2 of the shipping cost as well. We made a deposit and got the purchase contract overnighted to us. We saw the fee and complained, and again were told that it would be waived, it would all work out in the end. We signed & returned the contract as it was (big mistake). After we got the title and contract wise found the fee still in place. Contacted the dealer and Keith, only to be told we had signed the deal and that was it. We also have not had the cost of shipping disclosed to us. Total con job, as far as I'm concerned. Should we have signed the incorrect contract? No, in hindsight we were unthinking to do that... but apparently honesty is dead at BMW Kansas City South! More