BMW of Kansas City South

Very nice dealership I went in to check out a 5 series. Rod was my client advisor. Went out with me for the test drive and was very patient in answering all my questions a I went in to check out a 5 series. Rod was my client advisor. Went out with me for the test drive and was very patient in answering all my questions after we came back. He also took me around the dealership. I traded in my Audi and they were very fair and willing to work with me. I purchased the 535 and really pleased with it. I saw a small chip on the windshield after I got home and called back 48 hrs later. They were more than willing to take care of it. Overall, very nice dealership, no pressure to sell, all around nice staff and Rod was simple amazing to work with. More

Sales people are great, Service not so much Very obvious that the service department is trying to generate income. Often quoted prices do not show up on final bill. Multiple times I had to po Very obvious that the service department is trying to generate income. Often quoted prices do not show up on final bill. Multiple times I had to point out the errors in their billing. I feel ethics are very low in this department. I’ll be going back to Baron BMW for my service work. I had really high hopes for this location. I do like the sales team, so any future purchases will occur at this location, but service work at the other. More

The BEST CUSTOMER EXPERIENCE by CLINTON!!!!! He always opens the door when coming or going and keeps me updated during the service time of my vehicle the best ever for sure He always opens the door when coming or going and keeps me updated during the service time of my vehicle the best ever for sure More

Excellent customer service My professional service advisor kept me informed & provided an excellent experience. Provided valuable information about future required work, cost & My professional service advisor kept me informed & provided an excellent experience. Provided valuable information about future required work, cost & order of importance. Thank you Derek! More

Couldn't be better Best dealer I've worked with, couldn't imagine going anywhere else. Sales and service department are down to earth, pleasant people to deal with. Best dealer I've worked with, couldn't imagine going anywhere else. Sales and service department are down to earth, pleasant people to deal with. More

Saturday service I was busy all week and not able to address a windshield wiper issue until Saturday. I stopped in without an appointment. Derrick offered to fit me i I was busy all week and not able to address a windshield wiper issue until Saturday. I stopped in without an appointment. Derrick offered to fit me in between others. He fixed the issue quickly and I was on my way. Very happy. More

Review Derek Goodhart, service, and Keith Heedum, sales, are outstanding. Ken Neuman is not friendly, nor customer service oriented. A bully to customers and Derek Goodhart, service, and Keith Heedum, sales, are outstanding. Ken Neuman is not friendly, nor customer service oriented. A bully to customers and internal team. More

Best BMW Dealwrship Best BMW Dealership in Kansas City. Thank you again to Billy Roskosh and Paul Tracy for excellent sales and service support. Best regards, Chane Carpe Best BMW Dealership in Kansas City. Thank you again to Billy Roskosh and Paul Tracy for excellent sales and service support. Best regards, Chane Carpenter More

Flat tirr Professional, nice, I had new tires and one went flat. They replaced my tire. I was so happy. I’ve alwzyhad excellent customer service at this dea Professional, nice, I had new tires and one went flat. They replaced my tire. I was so happy. I’ve alwzyhad excellent customer service at this dealership I will say this rating system is too long More

Good and average Most was good. The bad-didn’t have my part when my car was there for a recall. Still don’t have my repair receipt. Most was good. The bad-didn’t have my part when my car was there for a recall. Still don’t have my repair receipt. More