BMW of Kansas City South

Great experience It was a pleasure working with everyone!! Very nice and great team !! Love our car and looking forward to our future travels ahead in our BMW. It was a pleasure working with everyone!! Very nice and great team !! Love our car and looking forward to our future travels ahead in our BMW. More

Amazing Experience I had a wonderful experience and the staff was awesome. Quick service and Giuseppe was the best. Clinton Wong is outstanding and recognized me right I had a wonderful experience and the staff was awesome. Quick service and Giuseppe was the best. Clinton Wong is outstanding and recognized me right away even though I haven’t been there in awhile. Everyone was extremely friendly right down to the girls up front, Kim and Marquieta! More

Service beyond my expectations My 2016 X3 had an annoying problem. The horn suddenly began to honk LOUDLY non-stop. I was afraid the service department would not be able to find the My 2016 X3 had an annoying problem. The horn suddenly began to honk LOUDLY non-stop. I was afraid the service department would not be able to find the problem. I was thrilled they found the electrical short along with another, unknown problem. Both were fixed while I enjoyed a free loaner car. My repaired X3 was delivered to me. Convenient and beyond my expectations. More

Giuseppe: trustworthy, dependable, deal maker I live in AZ and purchased a 2018 530e sight-unseen from Giuseppe at the KC-South dealership. He provided an unsurpassed level of handholding througho I live in AZ and purchased a 2018 530e sight-unseen from Giuseppe at the KC-South dealership. He provided an unsurpassed level of handholding throughout the process, ensuring I was comfortable with all the steps involved when doing business across state lines. From the initial conversation, to taking delivery of the vehicle, Giuseppe kept me informed of every update along the way, even going to far as to reach out a few times after I received to car to make sure everything was to my satisfaction. Nights, weekends, whenever, he was on the ball. Giuseppe went the extra mile for me, pun intended, and I highly recommend his services to any interested buyer in the KC market, or anywhere else for that matter. More

Great buying experience Bought a CPO from this dealership. Had great buying experience. First visit was just drop in and second visit was with appointment with equally good a Bought a CPO from this dealership. Had great buying experience. First visit was just drop in and second visit was with appointment with equally good attention. They strive to understand customer’s need and preferences to find a right vehicle for you v/s selling what they have. They also do not force you to buy post sell packages/services like i had experienced with few other dealerships. I would recommend this dealership. More

Professional service The service writer, Paulie, listened to my concerns and conveyed them to the technician which helped him locate the issue and take appropriate correct The service writer, Paulie, listened to my concerns and conveyed them to the technician which helped him locate the issue and take appropriate corrective action. Happy to say problems were resolved with some of the work covered under warranty. More

Could be excellent everything at the dealership was as it should be, but the owner/general manager should test the phone system. Would seem there would be an easy fix fo everything at the dealership was as it should be, but the owner/general manager should test the phone system. Would seem there would be an easy fix for something that has to be causing frustration for customers. (Appears this survey is a similar opportunity.) More

Sam Newton is a rising star who took the time and effort to make this a great buying experience. Chandler and Teresa were also professionals and made my first is a rising star who took the time and effort to make this a great buying experience. Chandler and Teresa were also professionals and made my first BMW buying experience one to remember. More

Friendly service The waiting area is clean and quiet, they focus on keeping you comfortable while you are waiting for your service. They were on time with their servi The waiting area is clean and quiet, they focus on keeping you comfortable while you are waiting for your service. They were on time with their service. More

Great customer service! The service team provided a great customer service, attention to detail and provided constant updates on the status of the repairs. The team was prom The service team provided a great customer service, attention to detail and provided constant updates on the status of the repairs. The team was prompt, professional and trustworthy. More