BMW of Kansas City South

Excellent service. John was or service advisor, excellent, prompt and very responsive. Would definitely recommend John was or service advisor, excellent, prompt and very responsive. Would definitely recommend More

I recently had some work done under my extended warranty and Norm and the service team were awesome through the entire process. Honestly, I would probably go to another mechanic if not for Norm Michael and and Norm and the service team were awesome through the entire process. Honestly, I would probably go to another mechanic if not for Norm Michael and the team. More

Completely and totally pleased with every aspect of my visit. They sent me reminder emails about my upcoming visit. I was greeted by several different employees when I arrived. They had nice loaner wait visit. They sent me reminder emails about my upcoming visit. I was greeted by several different employees when I arrived. They had nice loaner waiting for me when I dropped off my car. They kept me advised of repair progress, they sent a professional video recapping the completed work. The completed job cost exactly what the estimate was. As I observed others checking in and out, all seemed pleased with their service advisor. I am particularly pleased and delighted with Norm Michael, who is my advisor. He is always professional as well as being well trained and a wonderful professional to conduct BMW business. I trust Norm completely and value his input. I intend to stay with Hendrick BMW and look forward to a wonderful relationship. More

Super dealer service. Clinton did a great job communicating what I needed and what it would cost. Highly recommend. Clinton did a great job communicating what I needed and what it would cost. Highly recommend. More

John is AWESOME. He treated me like my 2011 BMW was worth100.000. He really tried to get my claim approved. I can go on and on. I highly recommend BMW of KC South He treated me like my 2011 BMW was worth100.000. He really tried to get my claim approved. I can go on and on. I highly recommend BMW of KC South More

I received timely and excellent help with a visit November 18, 2022 for a car that was not operational. November 18, 2022 for a car that was not operational. More

The Team of Paullie and John at BMW South Kansas City Service Department are another reason this Dealership is our Dealership of choice. It all Starts from the day you purchase your BMW there, Sales, Pa Service Department are another reason this Dealership is our Dealership of choice. It all Starts from the day you purchase your BMW there, Sales, Parts, Service you are treated like your there Number One Customer. More

They are wonderful. Thank you for such a clean environment! Enjoyed my wait in the lounge 🤗 Thank you for such a clean environment! Enjoyed my wait in the lounge 🤗 More

Initiated my purchase in July 2022 and took appropriately a month to complete (paid additional for delivery - poorly organized service). To date, now we are looking at 2+ months with possession of the car an a month to complete (paid additional for delivery - poorly organized service). To date, now we are looking at 2+ months with possession of the car and 3 payments on the car and have yet to receive the title for the car. I've prompted this on multiple occasions, they also failed to transfer my registration without prompting. They did however ask for $8.10 to facilitate something that should have been done in the first place - insulting. Incredibly disappointing; one would expect more from a BMW dealership. More

The service at this dealership is amazing. I’ve owned my car about a year and a half and have needed two repairs and regular maintenance a few times. My service advisor, John Strode, has alw I’ve owned my car about a year and a half and have needed two repairs and regular maintenance a few times. My service advisor, John Strode, has always taken great care of me. It’s extremely convenient to be able to text my advisor. I was on a road trip over the summer and my check engine light came on. I was able to text John and he checked the issue remotely and assured me it was safe to continue to my destination. I have told many people the service is what I love most about owning a BMW. All of the advisors at this dealership are friendly and helpful. If you’re thinking of buying a BMW, give these guys a look first! More