BMW of Crystal Lake

Great Service. James S. was a pleasure to deal with. Very honest and straight forward communication. Would definitely recommend salesman and dealership. Buying a used car was a breeze. Very honest and straight forward communication. Would definitely recommend salesman and dealership. Buying a used car was a breeze. More

Worked with James on buying a used truck. Live a few hours away and was very straight forward and friendly during the whole process. Would recommend anyone looking to buy from this dealership to ask for hours away and was very straight forward and friendly during the whole process. Would recommend anyone looking to buy from this dealership to ask for him. More

I contacted the sales manager regarding post sale concerns I had with my newly purchased vehicle. He advised that he would need to do his research and would call me back i 2 days as he was off the f concerns I had with my newly purchased vehicle. He advised that he would need to do his research and would call me back i 2 days as he was off the following day. I received no return phone call for 2 days, nor the following day, nor the Monday following the weekend. It was only after I sent the sales manager an email advising him of how dissatisfied I was with their overall customer service, that he quickly contacted me. (this was within 10 mins of receiving my email. He made numerous excuses for not returning my call on a timely fashion( we were very busy) but the bottom line is their overall customer service post sale is substandard, When I contacted the sales manager to discuss my concerns with him, he told me (don't threaten me ) as I advised him I was very pleased that I had not yet returned my survey from BMW. overall I would rate this establishment as a zero....om a 1-10 scale. I learned my lesson the hard way. Buyer beware. More

We had a very good experience at Anderson. Jim was patient while we asked a lot questions. Even though we didn't buy anything on the first visit, he was still very nice and understanding in our buyin patient while we asked a lot questions. Even though we didn't buy anything on the first visit, he was still very nice and understanding in our buying process. We came back the next day after test driving at another place and decided to purchase the vehicle that Jim helped us with. We will recommend Anderson to our friend and family. More

The staff at Anderson in Crystal lake are awesome! They were friendly and courteous, they made buying a car easy. I always hate going to the dealer to buy a car but at Anderson they weren't pushy just frie were friendly and courteous, they made buying a car easy. I always hate going to the dealer to buy a car but at Anderson they weren't pushy just friendly. I highly recommend Anderson in Crystal Lake! More

I usually don't buy cars from dealers because I've had bad experiences with the sales reps in dealerships. However, James Schaefer from Anderson BMW Motors Co answered all my questions patiently, I've had bad experiences with the sales reps in dealerships. However, James Schaefer from Anderson BMW Motors Co answered all my questions patiently, and when he wasn't sure of the answer he would find out and call me back. He even called the first owner of the car to ask her if she had done the weather proof application in the car when she bought it. Also, James was never rude and he never used the sales pressure techniques that many other car sales reps use. James also was very courteous throughout the car's price negotiation process and he helped me to connect a great car shipping company to transport the car to Florida. These are the reasons I gave this dealership a great review. More

James was alot of help in making buying my first car an easy experience. We had some trouble with many bank but he was very understanding and their to help each step of the way. easy experience. We had some trouble with many bank but he was very understanding and their to help each step of the way. More

My wife finally decided the car she wanted, a white Acura MDX. After looking locally, I found exactly what was wanted at Anderson Motors, with a price that matched our budget. Since I live in Nashville, th MDX. After looking locally, I found exactly what was wanted at Anderson Motors, with a price that matched our budget. Since I live in Nashville, this was a long distance transaction, and I was weary of buying without seeing the vehicle. However, the team at Anderson, and especially James were very helpful with setting up the deal, and I was excited enough that I flew to Chicago and picked up the car personally. In an out with the car in about 30 minutes. Between offers of a ride to the dealership, coffee, water, donuts, - the service was great. My wife was very pleased with the vehicle when I pulled in the driveway. The only reason for not giving a perfect 5.0 in every category, was when detailing the vehicle (and I am assuming this was done by Anderson team), they applied some spray to the leather to renew it, but the must not have masked anything during the process, as the spray was on parts of the dash instruments and console. I think some rubbing alcohol will likely clean it up, and this is certainly minor. Everything else is great. Long distance buying can be scary, but the team at Anderson, and especially Mr. Schaefer definitely made this fairly painless. Thank you ! More

My entire experience was great. James Schaefer worked out a great deal on my used Lexus. George and Danny too are great. Nice dealership. Clean inside and out. And super friendly staff. out a great deal on my used Lexus. George and Danny too are great. Nice dealership. Clean inside and out. And super friendly staff. More

Excellent Sales/service team.. Honest and trust worthy. Would recoomend to a family member or friend. This would be the first and onlt dealer you would need to do business with. Would recoomend to a family member or friend. This would be the first and onlt dealer you would need to do business with. More