BMW of Crystal Lake

Gale Ekern was very knowledgeable regarding BMWs. He helped answer all questions I had prior to my purchase. I would recommend him to future buyers of BMWs. helped answer all questions I had prior to my purchase. I would recommend him to future buyers of BMWs. More

Came into Anderson BMW/Volkswagen to look at various used cars. The first car that caught my eye was a 2010 Volkswagen CC. James approached me in the dealership and was very friendly and courteous, and let m cars. The first car that caught my eye was a 2010 Volkswagen CC. James approached me in the dealership and was very friendly and courteous, and let me look at the car and test drive it. Being a first time buyer I was very nervous going into the dealer as I had no prior experience. James made everything very simple and explained every detail of payment for the car, taxes, etc. I had my father with me as well who helped out in financing and such. Anderson was very willing to match or beat my Dads financing estimate and they also honored a discount from Enterprise Rental Car since I am an employed for Enterprise and I'm at Anderson quite frequently. Everyone who helped me get into the CC were very helpful friendly and courteous and I would most certainly recommend this dealership to any of my friends looking to get into a piece of fine German engineering. More

My sales experience with James was terrific. He understood my needs and we were able to reach a great deal on my new BMW and the value of my trade in without an extended game of lets make a deal. understood my needs and we were able to reach a great deal on my new BMW and the value of my trade in without an extended game of lets make a deal. This was the most hassle free new car acquisition experience I've had in many years of vehicle purchases. The actual process from walk in to drive out was fast and pleasant. Everyone I encountered at this dealership was excellent. Lindsay was great to deal with on the business side. I especially appreciated Gale's assistance with demonstrating vehicle features and getting me started with connected drive. This a wonderful dealership that I recommend to anyone searching for a new or used car. Larry Vann More

They didnt give me the floor mats for the car, in the delivery they told me there would be floor mats. The salesman told me that the van would be serviced and they didnt change the oil. delivery they told me there would be floor mats. The salesman told me that the van would be serviced and they didnt change the oil. More

I never imagined I would get such outstanding service. Jim went above and beyond to make my purchase a pleasurable experience. Every detail was covered. Jim went above and beyond to make my purchase a pleasurable experience. Every detail was covered. More

Gale in sales, Dan in Finance and Paul the Manager were great to work with and deal with! We bought a used out of warranty BMW that as it turned out needed some work done. Anderson immediately contacted BM great to work with and deal with! We bought a used out of warranty BMW that as it turned out needed some work done. Anderson immediately contacted BMWUSA on our behalf and convinced them to do a "goodwill repair" saving us thousands. They even gave us a new BMW loaner car to use while we waited for parts, which I used to hit a deer in Iowa. They took care of everything for us. Anderson is the first place I will go to when looking for my next car. More

James was a terrific professional from my initial inquiry right through to the final sales process. The test drive was informative and enjoyable on roads that showed just what the car can do, the sales nego right through to the final sales process. The test drive was informative and enjoyable on roads that showed just what the car can do, the sales negotiation was straightforward and I never felt as though I was being nickel-ed and dimed for a dollar here and there and James was courteous and friendly throughout. The General Manager introduced himself and chatted and the other sales folk were really nice, you could tell this was a good work environment. I would recommend this dealership if your looking for a BMW in the North Burbs. More

Max, and Anderson cars operate with integrity, honesty and service. They are knowledgeable, and create a stress free, reliable car buying experience. I did not go to Anderson with the intention of doing a and service. They are knowledgeable, and create a stress free, reliable car buying experience. I did not go to Anderson with the intention of doing anything other than test driving cars, but through Max's friendly, carefree and stress free approach I was able to find the best car, at a good price with all the features I wanted. When we started to finalize a deal, they operated with integrity when I needed to go home and think it over before making a final decision. They maintained their agreement, and upheld the deal despite me taking a few days to think. I would recommend this dealership, and Max, to anyone looking for a less stressful car buying experience. I look forward to when I consider buying my next new car, as I will surely go back to Max at Anderson Cars in Crystal Lake, IL. More

Peter and the rest of the gentlemen I worked with at Anderson were helpful and not the slightest bit pushy. I asked many questions before I purchased and spent a good 4 hours test driving and checking o Anderson were helpful and not the slightest bit pushy. I asked many questions before I purchased and spent a good 4 hours test driving and checking out the vehicle. Not once did I notice that they were getting impatient. To the contrary, Peter kept us informed of what was going on in the process, and came back to check on us regularly. I, unfortunately, kept them at the dealership past closing time due to my questions but they were all very helpful. I would definitely recommend this dealership and Peter to family and friends. More

I enjoyed working with Peter because he wasn't the type of car salesperson that I was use to. He allowed me to make my own purchase decision without the pressure. The vehicle I bought basically sol type of car salesperson that I was use to. He allowed me to make my own purchase decision without the pressure. The vehicle I bought basically sold itself because I liked it and Peter was there to answer questions and make the sale happen. I would recommend others to work with and buy a vehicle from Peter. Overall, it was a pretty painless process. More