BMW of Crystal Lake

My experience at Anderson was fantastic!! Every person I interacted with on my visit was friendly and eager to earn my business. I felt as though I was a truly valued customer. Anderson will be my choice interacted with on my visit was friendly and eager to earn my business. I felt as though I was a truly valued customer. Anderson will be my choice in Dealerships for now on, and I will speak hihgly of them to every one I can. I would also like to mention that my sales person Nice Eriean was fantastic, I really can not say enough good things about him!! More

This was my first experience buying a car. I had visited three other dealerships in a 20 mile radius. Anderson BMW in Crystal Lake was by far the most pleasant experience, and I am extremely satisfied with three other dealerships in a 20 mile radius. Anderson BMW in Crystal Lake was by far the most pleasant experience, and I am extremely satisfied with my purchase of a 2001 Oldsmobile Alero. Pete was very expedient in processing the sale, and I would definitely recommend this dealership to another buyer. More

I was looking for an older 5 Series BMW. Anderson had one that met what I was looking for.The salesman sent me pictures before the car was listed on the website.I went there we agreed on a price and I was do that met what I was looking for.The salesman sent me pictures before the car was listed on the website.I went there we agreed on a price and I was done in no time. No games No gimmicks.Just in and out I am very happy with the car. More

Absolutely would NEVER recommend this place to anyone with any brain! We went in here looking for a car for my wife. We had two trades and I was going to look how the experience goes and maybe purchase with any brain! We went in here looking for a car for my wife. We had two trades and I was going to look how the experience goes and maybe purchase myself a car as well. I actually told this to our sales person! I looked at a BMW X3. My wife liked it a lot and the sales person seemed to be nice! I noticed that the tires were a little on the smoother side, which didn't sit well with me! I asked the sales guy about them and he ASSURED ME, that those tires are fine, in matter fact, they're "FAIRLY NEW"! That was his words... To make the story short, we purchased the vehicle; which we agreed I would bring back within the same week to fix up a little scratch on the back of the driver seat. When I did, the service department has informed me that my tires are well worn off and will need to be replaced soon!!!!! ($1800.00) Of course FURIOUS, I call the sales person and told him what the service guys said, he of course denied that he knew it!!!! He admitted that he did tell me the tires are fine, but he didn't know for sure! I then spoke to one of the managers, which let me tell you, the managers in this place are absolute MORONS! No exaggeration, they're honestly a bunch of idiots! They have no clue what business ethics, or sales managing are about! The manager said I should have gotten the tires inspected myself, I shouldn't have believed the sales person! He said it doesn't matter if you asked, and he answered you! So this is the manager telling YOU AND I, don't EVER TRUST what they say! I of course went ahead and contacted one of the GMs, he seemed to be more concerned! and asked me to take photos of the tires, send to him and he will see about this issue and look to get it fixed! I did of course send him photos! and NEVER HEARD back! I emailed and emailed and asked what is going on! and what do you know! No answer! You have to imagine how big of morons these guys are! They lie, and knowing that I am a buyer who is still in the market for another car, you would think they would make sure my experience is awesome so I buy there again!! NO! I bought another car of course less than three months after my purchase at this place. Brand New Audi, from a dealership in Schaumburg! and Oh my, what a difference it is when you are actually dealing with people that are knowledgeable and upfront! I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE YOU CARE ABOUT! BUT IF YOU WANT SOMEONE TO GET SCREWED, THIS IS THE PLACE TO SEND THEM TO! YOU HAVE BEEN WARNED! More

Was in need of an oil change so I brought the car in for service on short notice, they did an excellent job, and brought the car back when promises. In the waiting time it was a pleasant experience in discu service on short notice, they did an excellent job, and brought the car back when promises. In the waiting time it was a pleasant experience in discussing options on a new vehicle with no sales pressure and a purely advisory attitude. More

I went first to this dealer because it's right down the road from where I work. I was looking for a used highline vehicle, and they had a used BMW I was somewhat interested in. My first experience was dece road from where I work. I was looking for a used highline vehicle, and they had a used BMW I was somewhat interested in. My first experience was decent enough. I felt a good rapport with the salesman for the most part, but knew at the same time he was definitely spewing some BS as I had been doing my homework. After shopping around a little bit at other dealers, I made the mistake of going back to Anderson to just stop by and check in with the salesman and let them know I was still interested in the vehicle, and also checking for what else they may have gotten in since I had first been there. I looked at one other vehicle and didn't care for it that much. The salesman began asking questions about my potential trade. I mentioned I was trying to sell it on my own rather than trade it in, but before I knew it, I was talking about what they would give me for it. This is when the real game started. They took my keys and would not give them back twice when I asked for them, so beware of this!! They wanted to inspect my car and so I gave them the keys for that and they just conveniently did not return them, so they basically made me a prisoner there. I negotiated with them and they were ready to do a somewhat pleasing deal since it was the end of the month, but in the end, I said no because I felt they had devalued my trade significantly and were coming down so far on the vehicle price because my trade was really worth more than what they offered. Plus, I wasn't thrilled with the key game. When I finally had said no to the deal enough times, the sales manager came over and tossed (and I do mean tossed) my keys in front of me on the salesman's desk as though he were annoyed with me. I'm pretty sure he was right behind me listening to the whole process though I couldn't see him. I know I made the right decision to go elsewhere. More

I've taken 3 cars there, and the service has been above par. They actually let me take a look at anything wrong with the car if I would like to and don't treat me as if I was some idiot, because I'm female par. They actually let me take a look at anything wrong with the car if I would like to and don't treat me as if I was some idiot, because I'm female. If ever they screw up in the service department, at least they admit it and correct the situation. More

Would like to say one thing,the sales man was very friendly but his hands were tied to help us,We looked at a 2006 z4 used offered cash payment up to $35,000.They could not come down at all.They claim friendly but his hands were tied to help us,We looked at a 2006 z4 used offered cash payment up to $35,000.They could not come down at all.They claimed the price was firm,The car was sold to somebody,the bought it back, an resold another vehical to that person,Its sad to say there our still some poor sales ethics.out there when they tell me there was a time when cash ment something, but not no more would never go back or recommend any body to this dealer More

This was the worst experience I have ever had at a car dealership. I went in to look at a used car. Was greeted by the sales person who was very nice. I test drove the car and decided to get a quote on dealership. I went in to look at a used car. Was greeted by the sales person who was very nice. I test drove the car and decided to get a quote on the car and to have my trade appraised. I was given the figures and proceeded to do the standard back and forth negotiation drill to see if we could reach what I thought was a reasonable deal. Eventually they got close to what I was looking for. However, I had done my homework and knew there were three other dealerships with the exact same car (color, mileage, etc.) nearby that I wanted to look at first before I committed to anything. I was up front with the sales guy (who was very nice to deal with) and told him there were a few more cars I wanted to go see but, if he had the best deal and best car at the end of the day, that I would be back. He proceeded to tell me that his manager, Don, wanted to come out and meet me before I left and I said that would be fine. So he came out, shook my hand, sat down and said "I thought we had a deal". I told him he was close, but he wasn't there yet. Then he asked me what he could do that would make me walk out of there with the car. So half jokingly I told him I could use another $1,000 knowing plain well that I would never get it, but that I would have certainly bought the car right then if they could do it (as a side note, I was only looking for $250 and I would have bought the car right then). That when it got ugly. <br><br>The manager stood up, took the sheet of paper that we had been negotiating on, crumpled it up and threw it on the floor. The he proceeded to tell me to "get the xxxx out of the dealership". I couldn't believe it. I had never been treated so rudely in my entire life. And it was the poor sales guy's first day on the job at this dealership. He looked horrified. If you are a knowledgable buyer and do your homework to get a good deal, don't go here unless you want to be insulted and tossed out on your A**! More