BMW of Crystal Lake

Jim and the BMW management team made it very easy and enjoyable to buy a car at Anderson. Their communication was terrific whether it was on email, by phone or in person and their personal service was ou enjoyable to buy a car at Anderson. Their communication was terrific whether it was on email, by phone or in person and their personal service was outstanding - once we worked out a deal, they brought the car and the paperwork right to my office and I was able to get back to work after about 15 minutes! What a great experience. More

James Schaefer took excellent care of me as a valued customer, in my evaluation & finally my purchase of the vehicle. Our Pre-Owned purchase is simply fantastic! In clean & excellent shape. We are very customer, in my evaluation & finally my purchase of the vehicle. Our Pre-Owned purchase is simply fantastic! In clean & excellent shape. We are very happy with our new SUV purchase. Anderson of Crysal Lake are doing business like it should be done, without the usual Sales-Talk, very transparent in every way. I have been to many car dealerships in my life, purchasing from various makes & models; both Imports & Domestics..and I can honestly say that, I like the way these guys Do business with us, their customers. James Schaefer, Dan Busch & the rest of the folks at Anderson of Crysal Lake are Highly recommended in my book. More

We purchased a used 2010 Nissan Altima and the salesperson (James Schaefer)was terrific. He was very friendly, professional and very knowledgeable. We will definitely return to James Schaefer at A salesperson (James Schaefer)was terrific. He was very friendly, professional and very knowledgeable. We will definitely return to James Schaefer at Anderson's for our next purchase. More

This dealership was amazing all around. I went in for a quick fix and it turned out to be a little more detailed than expected. But they still serviced my car right away. Everyone I encountered was frien quick fix and it turned out to be a little more detailed than expected. But they still serviced my car right away. Everyone I encountered was friendly and knowledgeable. The price was EXTREMELY reasonable. I would recommend them to anyone and take my car there again in a heartbeat! More

After much research over the internet we took our first visit to Anderson BMW a few weeks ago. Words alone cannot say enough for the quality service that we received from this dealership. More specifica visit to Anderson BMW a few weeks ago. Words alone cannot say enough for the quality service that we received from this dealership. More specifically, our sales person Alex, went over and above to help us with our search for our BMW. As we continued our research and returned to the Crystal Lake location, the entire staff was always also very friendly and professional. From our past experiences with other dealerships outside of the Crystal Lake area, we continually left those places feeling very frustrated and pushed into making decisions that we were not ready to make. Never once at Anderson BMW did we feel pressured to make any impulsive decisions - this is a gigantic plus in our minds and THAT alone is worthy of much recommendation. We gladly intend to tell all of our friends how happy we are with our purchase and will continue to recommend Alex as an excellent sales person to work with. More

I gave the high rating because they deserved it. I learned on a Saturday morning that my Jeep Grand Cherokee had a bad cylinder and I was scheduled to be out of town for a week starting on Sunday. I q learned on a Saturday morning that my Jeep Grand Cherokee had a bad cylinder and I was scheduled to be out of town for a week starting on Sunday. I quickly searched Craigslist and found a car which fit my requirements (had just been posted) so I called the dealership and made an appointment to check it out. We were greeted warmly by the sales people and directed to the salesman I had called earlier. Jim welcomed us as if we were the only customers they had (we weren't) and we got down to business. We test drove and looked it over inside and out then talked about their best price, which was fair enough. We completed the deal, which went very painlessly and drove off with our replacement car. More

Dino is a great fabulous sales person. He is persistent but not pushy, considerate and very respectful of others time. I'm very appreciative of all that he did for me! but not pushy, considerate and very respectful of others time. I'm very appreciative of all that he did for me! More

I had been looking for a used car for about four weeks and dealt with numerous dealerships in that time period. Many were high-pressure and/or not friendly or very helpful. However, my experience with A and dealt with numerous dealerships in that time period. Many were high-pressure and/or not friendly or very helpful. However, my experience with Anderson in Crystal Lake was excellent from the start. I was buying a car from out of town and Dino dealt with me both online and over the phone to negotiate. He was honest with what condition the car was in and even sent me a video of the car so I could see exactly what I was getting. He could not be there when I needed to purchase it, so he set me up with Nick ahead of time. I got lost and showed up after hours on a Friday night, but Nick was willing to stay and was still very friendly and extremely helpful in answering my questions. He did not make me feel like I was inconveniencing him. He quickly completed all the paperwork and got me out of there in a timely manner. The car was completely detailed, better than any dealership I had previously visited and I am extremely happy with my purchase! It was very refreshing to deal with people with honesty, integrity, and who had high quality cars at their dealership! More

They had a Jeep Cherokee for sale that I found online. I was told the vehicle was clean and in excellent shape. I travelled from St. Louis to pick it up the Jeep and it was neither clean or in excellent sha was told the vehicle was clean and in excellent shape. I travelled from St. Louis to pick it up the Jeep and it was neither clean or in excellent shape. There was an obvious dent in the passenger rear quarter panel, the custom radio was about the fall out of the dash, the driver side interior kick plate was missing, the center console had all the screws removed and you could pick it up, no keyless remotes, only a single key, and to top it off when I started it the check engine light came on....and stayed on. I left this vehicle on the dealer lot. More

We bought our first BMW from Anderson and met our salesperson, Jim Conklin. He was awesome. He took care of every (and I mean every) question I had. We bought that car and we had such a great expe salesperson, Jim Conklin. He was awesome. He took care of every (and I mean every) question I had. We bought that car and we had such a great experience and it was a really great car that we came back a year later and bought another BMW from Jim. I would not only recommend Anderson to anyone looking for a BMW (or VW and Mazda) but I would recommned seeing Jim. He will take the best care of you! More