BMW Concord

I absolutely love having my car serviced at BMW Concord Service Center. All the staff is very friendly and efficient and they make the experience a fairly pleasant one. I like the consistency of the same Service Center. All the staff is very friendly and efficient and they make the experience a fairly pleasant one. I like the consistency of the same Service Rep each time I come in and always feel that I am receiving the the best in customer service. More

I brought my BMW in for two services due and a "Jolt and pulling away" problem when the engine was cold. Both the services and the problem were resolved within a day and my car runs better than ever. This i pulling away" problem when the engine was cold. Both the services and the problem were resolved within a day and my car runs better than ever. This is reason one why I will return to BMW of Concord for things related to BMW. Reason two is the professional and friendly attention I received from Tim Renner and the crew. Thanks BMW of Concord Marius Johnston More

I purchased the car from the dealership 5 years ago and I hve experieced excellent service. The people are very friendly and courteous and the warranty package is like no other; the car runs like it did the hve experieced excellent service. The people are very friendly and courteous and the warranty package is like no other; the car runs like it did the day I bought it. Tim and his crew do a good job in keeping my car running like it should. Janet Low More

I continue to buy from Concord BMW because the exceptional service I receive. Their service is always first class and my advisor always goes over and beyond to enhance my service experience. I wou exceptional service I receive. Their service is always first class and my advisor always goes over and beyond to enhance my service experience. I would most definitely recommend Concord BMW to my friends and family. More

Tim and staff were awesome! This was my first time bringing my car in for service and the customer service and quality of work was outstanding. Tim was able to answer all my questions and only offered bringing my car in for service and the customer service and quality of work was outstanding. Tim was able to answer all my questions and only offered the services I needed at the time. Tim also recommended when I should bring in my car for the next service and provided detail descriptions on the work completed. The greeter, courtesy shuttle driver and cashier were all professional and also provided great customer service. More

I have been to this dealership many times over the past 6 months since purchasing a 2001 330i (not at this dealership), to have all types of different things fixed on my vehicle. I must say that this is the months since purchasing a 2001 330i (not at this dealership), to have all types of different things fixed on my vehicle. I must say that this is the only car dealership I have ever looked forward to going to, despite the fact that it is a bit of a drive from where I reside. Shane Garner has always been professional, respectful, and friendly in each visit I have made. I could not ask for more from a dealership or a service professional. More

LaMar was straight forward on pricing. Very simple deal just over the phone. Great experience! The car was ready as told. I like the my car ready inside the dealership. People are friendly. I will bu just over the phone. Great experience! The car was ready as told. I like the my car ready inside the dealership. People are friendly. I will buy again in their dealership and recommend to my friends. More

I have worked with Shane Garner for a number of years dealing with the (few) service issues of my X-3. He is a pleasure to work with, is a consummate professional and seems to have an incredible knowled dealing with the (few) service issues of my X-3. He is a pleasure to work with, is a consummate professional and seems to have an incredible knowledge about all BMW's. Shane absolutely excels in customer service; he is friendly, patient and always gives me as much time as I need even if I have a mundane question about my vehicle. He always calls me during the day of service to keep me apprised of the progress of my car during the service visit. BMW of Concord is the first and only car dealership that I have actually looked forward to doing business with and that is in large part due to the excellent people who work there. I will definitely buy my next BMW there. More

Tim did an excellent job. Took care of every issue with the vehicle. He is very professional. I asked for an estimate on tires and found it attached to my service order. The only small complaint I have is the vehicle. He is very professional. I asked for an estimate on tires and found it attached to my service order. The only small complaint I have is that the car wash was poor this time. Wheels were left with a lot of dirt on them.d More

Shane was a pleasure to work with. He called me to update me on my car's status and even help me with some local directions for shopping I wanted to do. I appreciate the level of detail that is alway update me on my car's status and even help me with some local directions for shopping I wanted to do. I appreciate the level of detail that is always explained to me before and after service. Shane not only does that, but he also informs me of other details in the BMW world. I look forward to being well taken care of at BMW Concord again. More