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BMW Concord

Concord, CA

4.7
1,035 Reviews
Call Dealership (925) 682-3577
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1967 Market St

Concord, CA

94520

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1,035 Reviews of BMW Concord

March 01, 2024

I have a 3 year oil change plan with BMW of Concord. My last oil change was a year and 5 months ago. The clueless service advisor tried to tell me they only go by the cars computer, instead of facts. Tr More

by Ferment
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel
Report | Print
Mar 01, 2024 -

BMW Concord responded

We are sorry to hear about your recent experience with us. We strive to offer clear and accurate communication, and we regret that we missed the mark in your case. Your feedback is valuable to us as it helps us improve the quality of our services. If you would like to discuss this matter further or have any other concerns, please do not hesitate to contact us. Thank you, BMW Concord Management Team customercareteam@bmwconcord.com

March 01, 2024

Best car purchase/lease experience I have ever had, from selecting a car, finance, returning my lease, to taking my car home - ever step of the way was easy and actually enjoyable. I especially appreciate More

by bmora
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Howard Levinson, Kevin Miller, Kris Mang
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Mar 01, 2024 -

BMW Concord responded

We're delighted to know that your car leasing experience with us at BMW Concord was smooth and enjoyable! It's great to see Howard provided attentive assistance. We look forward to assisting you again when it's time for your next purchase. Safe travels in the meantime!

February 29, 2024

Great service. They made leasing my new hybrid easy and I love my car.my service manger, Vernon, is a gem. More

by llong77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Lee
Report | Print
Feb 29, 2024 -

BMW Concord responded

We're delighted to know that you had a great leasing experience with us at BMW Concord and that Vernon provided excellent service. Enjoy your new hybrid!

February 25, 2024

Miguel is a Great service advisor. Miguel explained everything my vehicle needed.BmwConcord us the best! More

by geraldsan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vernon Mayeux
Report | Print
Feb 26, 2024 -

BMW Concord responded

Gerald, we're glad to know Miguel was able to assist you effectively at BMW Concord. Thanks for your positive feedback!

February 25, 2024

Thank you for the excellent service! Car looks new! Also thank you for the loaner. Cheers! More

by AndrewN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Bilson, Joey Tiongson, Vernon Mayeux
Report | Print
Feb 26, 2024 -

BMW Concord responded

Thank you for the review, Andrew! We hope to see you again at BMW Concord!

February 25, 2024

It's our first time to visit and we are amazed how welcoming and very hospitable staff. The service is awesome and we felt at home ..highly recommend More

by Jocelyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Alvarado
Report | Print
Feb 26, 2024 -

BMW Concord responded

Jocelyn, we're so glad to know that you felt welcomed and at home during your first visit to BMW Concord. Thank you for the high recommendation!

February 18, 2024

Full inspection with voice and video message. Honored warranty without hassle. Excellent loaner car provided. More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Tiongson, Alyce Phillips, Sheila Lane
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Feb 19, 2024 -

BMW Concord responded

We're glad to know you had a positive experience with our inspection process and warranty service at BMW Concord. We always aim for hassle-free experiences! Thanks for the feedback, enjoy your ride!

February 17, 2024

Efficient place . Very modern and nice facility. Service advisor was very good . Explained every thing . Communicated every thing by text periodically . Over all grade More

by vijayjain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Dejesus
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Feb 19, 2024 -

BMW Concord responded

We're delighted to know you had a great experience at BMW Concord and appreciated our modern facility. We always aim for top-notch service! Thanks for the positive feedback!

February 14, 2024

Vernon always provides me the best advice and customer service every time I pull in for service. I pray he never leaves because he’s so trustworthy and knowledgeable about BMW’s. He calls me for updates i More

by McClough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front desk , Vernon Mayeux
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Feb 15, 2024 -

BMW Concord responded

We're delighted to know that Vernon's advice and customer service at BMW Concord have been top-notch. We appreciate your trust in us and will continue striving for excellence. Thanks for the review!

February 09, 2024

There maybe other dealers as good as Concord BMW (I don’t know who) but there are none better. Christian and Mursal were as good as I could have hoped for. I am pleased to recommend them to anyone. More

by tmr-arch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian McClure and Mursal
Report | Print
Feb 09, 2024 -

BMW Concord responded

We're delighted to know that Christian and Mursal provided you with top-notch service at BMW Concord. Your recommendation means a lot to us, thank you! Enjoy your new ride!

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