BMW Concord

This was the best experience I've had at a dealership in a long time. No, they didn't pay me to say this. I have never had issues with BMW Concord before (been a service customer for all my cars, and we b a long time. No, they didn't pay me to say this. I have never had issues with BMW Concord before (been a service customer for all my cars, and we bought my wife's CPO X1 here), but the new ownership seems to have really raised the bar. I took my 440i in for new tires, because none of the tire joints had a full set. They couldn't get the wheels aligned, because apparently a California pothole of death I hit a while back had busted one of the suspension arms. Skyler in the service department spent probably hours working back and forth with me and my insurance agent, often sending information directly to them without my involvement - all before I had even gotten the work approved. He really stayed on top of things and made sure I got taken care of. That car was getting near end of life, so I also went in to take a look at i4 leases during this Summer Sale promotion from BMW corporate. Mursal in sales saw me immediately, got a few things started in the background, and sent me a list of options. She came in the next day - on Sunday, her day off - to run some numbers for me and let me test drive two models. The deal they made was incredible! Seriously, they added some credits of their own on top of the BWM promotion, and I got a pretty loaded eDrive40 for a lower payment than I was being offered for Mustang Mach-E's which were >$10k less. I found a car at Weatherford that had the exact paint and packages that I wanted. Since that was also a Sunwise shop, she arranged for that car to be reserved and transported over (also kicked off on her day off). So I got exactly the car I wanted at an exceptional price all ready at the showroom to pick up a day later. Even the paperwork was quick and easy. Alexander took care of signing online, which I did from my own home. He quickly went through the options, let me make my own decision, and had an electronic documents ready for me to sign within minutes. The entire process took maybe a half hour. I've been held hostage in dealerships for hours before getting the Sales 101 treatment. Not here. I really can't say enough good things. I took my car in, got surprise maintenance, and I ended up actually being happy. More

Marsal was wonderful to work with. She made the experience easy . Would definitely come to her to buy my next car. She made the experience easy . Would definitely come to her to buy my next car. More

If you looking for new or used BMW. Talk with Client Advisor name of Lena Chi. She is great and nice person. Talk with Client Advisor name of Lena Chi. She is great and nice person. More

Working with Mr. Ryan Chao to purchase a new vehicle there was a very pleasant experience - he was efficient and professional throughout the process, and very precise Ryan Chao to purchase a new vehicle there was a very pleasant experience - he was efficient and professional throughout the process, and very precise on his communications. More

Had a really poor experience with the Service dept. Brought our X2 to fix a flat tire and do an oil change as part of regular maintenance schedule. We were told by the advisor that we're due also for a Brought our X2 to fix a flat tire and do an oil change as part of regular maintenance schedule. We were told by the advisor that we're due also for a "fuel injector service" as part of bmw maintenance given our vehicle age & mileage. Let him know I needed more time to look into this, then jumped online and learned that this is a dealership originating "service" that they push as an upsell and has nothing to do with official BMW recommended service. Sad to have been lied to and that they positioned this as official service. Make sure you do your homework on anything they recommend. Or, better yet, try to find another dealer that won't play games. More

This was a surprise. I originally thought I'd replace my Tesla with another! Steven Jay Marcotte was transparent, professional and pleasurable to work with! I would I originally thought I'd replace my Tesla with another! Steven Jay Marcotte was transparent, professional and pleasurable to work with! I would recommend him to our friends and family! More

Miguel was great. He explained everything in detail. He was fast, efficient and very considerate. He explained everything in detail. He was fast, efficient and very considerate. More

We bought our vehicle at Concord BMW and always receive professional and courteous service. Our experience with the service department is always on point. All around, a very good experience. professional and courteous service. Our experience with the service department is always on point. All around, a very good experience. More