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BMW Concord

Concord, CA

4.7
1,072 Reviews
Call Dealership (925) 682-3577
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1967 Market St

Concord, CA

94520

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1,072 Reviews of BMW Concord

May 10, 2024

From start to finish, I had a great experience with Steven Jay Marcotte and the whole team I worked with at BMW Concord - Tyler Kobata, Eleni Wright, and Ariel Ramirez. They worked together like clockw More

by Forrest
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Jay Marcotte, Tyler Kobata, Eleni Wright, Ariel Ramirez
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May 10, 2024 -

BMW Concord responded

Forrest, we're delighted to know that our team at BMW Concord provided you with a fantastic experience and helped you find the perfect car. We'll pass your compliments about the coffee too! Enjoy your new ride, and thanks for sharing this review!

May 09, 2024

We have always had great service from Concord BMW and will continue to bring our cars there in the future. More

by Rhwells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Alvarado
Report | Print
May 09, 2024 -

BMW Concord responded

We're so glad to know you've consistently had great service at BMW Concord. We look forward to seeing you and your cars in the future!

May 04, 2024

I had the best advisor ever he communicated with me the whole time that my car was being service Victor what’s the nicest person One of her walked in I was greeted More

by itaishavinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
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May 06, 2024 -

BMW Concord responded

Itai, we're so glad to know that Victor provided excellent communication during your service visit at BMW Concord. We appreciate the kind words and look forward to assisting you in the future!

April 28, 2024

Hi Miguel, yes all went well and as always I am very satisfied and grateful for the service you provide, you guys make me feel like family. Thank you!!! More

by Jeannette B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Alvarado
Report | Print
Apr 29, 2024 -

BMW Concord responded

Jeannette, we're so happy to know that you feel like family when you visit us at BMW Concord. Thank you for your kind words and support!

April 27, 2024

I was able to bring my car in and have service right away without a long wait time. More

by G. Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Tiongson
Report | Print
Apr 29, 2024 -

BMW Concord responded

We are glad to hear that our team took care of your vehicle right away. Thank you for choosing BMW Concord!

April 26, 2024

They addressed my concerns about a major repair on a vehicle with low mileage and worked with BMW USA to resolve to my satisfaction. More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Tiongson
Report | Print
Apr 26, 2024 -

BMW Concord responded

We're glad to know that we could address your concerns and work with BMW USA for a satisfactory resolution. Thanks for choosing BMW Concord, we appreciate the positive feedback!

April 25, 2024

Miguel was very helpful and knowledgeable with his advice. He's an A rated service advisor. More

by foadrekabi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Alvarado
Report | Print
Apr 25, 2024 -

BMW Concord responded

It's fantastic to hear Miguel delivered a fantastic experience. Thank you for choosing BMW Concord!

April 25, 2024

Its a little expensive but the customer service is really great. I highly recommend Concord BMW. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Report | Print
Apr 26, 2024 -

BMW Concord responded

Matt, we appreciate your five stars, feedback, and recommendation. At BMW Concord, we strive to keep our pricing fair and reflective of the quality of service we provide. Thanks for choosing us!

April 11, 2024

Excellent customer service and technician was very helpful and polite. He answered all my questions and explained everything very clearly. More

by Rj2robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vernon Mayeux
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Apr 11, 2024 -

BMW Concord responded

We're glad to know you had an excellent experience with our team at BMW Concord. We always aim for clear communication and top-notch service. Thanks for the review!

April 10, 2024

Concord is the most service oriented of the many BMW dealers I have worked with over the years. Jennifer was great, and Robert Mackie is the MAN and even the sales staff kept their word and helped corr More

by HSM240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Castellon, Robert Mackie, James Stanford
Report | Print
Apr 11, 2024 -

BMW Concord responded

We're delighted to know that our team at BMW Concord, especially Jennifer and Robert Mackie, were able to provide you with the top-notch service we strive for. We appreciate your shout-out to James Stanford as well! Thanks for choosing us, and enjoy your new BMW!

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