AutoFair Hyundai

I was dreading having to go to a dealership and have to haggle out a deal on a car. I went to 4 dealerships in Nashua and my experince at those were solidifying that dread. The first one, the salesman didn haggle out a deal on a car. I went to 4 dealerships in Nashua and my experince at those were solidifying that dread. The first one, the salesman didnt know anything ( let me go find out), the next, I found was more interested in another customer ( I felt ignored), next was too pricey no incentives or deals for type of car and last the dealership was disgusting (things unfinished & broken, didnt look professional)and the salesman look unkept and dirty. Then I went to Autofair Hyundai, Manchester. The place was clean, nicely appointed professional. It had a great selection of cars. The salesman Matt Gelinas was very polite, knew his business and could talk at length about any of the cars I was interested in. If he had to step away, he had someone stay with me to help me until he got back so I never felt ignored. When it came to pricing he was confident that he could put me in the car I wanted and he was right, I was very pleased with the pricing and I could choose the best pricing options for me. Even after the sale he has followed up on service appointments and various questions that came up. For the first time in 34 years I didnt come away from a new car purchase feeling taken. I will definitely come back to Autofair Hyundai and will be recommending it to everyone I know. More

This is my second purchase at AutoFair in the past year. The level of service provided to me continues to be outstanding. When I purchased my Sonata in 2011, Matt would follow up on a good basis to see how The level of service provided to me continues to be outstanding. When I purchased my Sonata in 2011, Matt would follow up on a good basis to see how the car was going, remind me of upcoming service, and just to stay in touch. I have never had that type of experience. That is one of the many reasons I decided to try to get a 2013 Veloster Turbo through AutoFair. I could have gone to other states to get one sooner. I could have probably saved a few dollars. But in the end, it was about the great service and quality salesmanship of Matt Gelinas and the team at AutoFair Hyundai that I went in to get my Veloster Turbo. I was on their list for months as it was a vehicle that interested me. Matt reached out the second he saw it was in transit. We took care of everything in advance so that the day it arrived I was able to take it home. The post sale support remains great and I am always comfortable and able to reach out to Matt anytime for any questions. I am appreciative of the team at AutoFair for their service. I look forward to referring my friends and family to Matt in the future. I have dealt with numerous dealerships in the past. While none of them were "terrible" and most of them were "acceptable", none of them were as outstanding as Matt/Professor Hyundai and the entire family at AutoFair Hyundai. More

Matt was a pleasure to work with.he was courteous and professional. He made sure I was getting the best deal I could get. I would absolutely refer him to others and will always be a repeat customer. professional. He made sure I was getting the best deal I could get. I would absolutely refer him to others and will always be a repeat customer. More

Could'nt at all be more pleased with not only the quality of service i recieved from Matt and Adam, but i was amazed at how much they cared after the sale! They are the most easy going, friendly, knowledge a of service i recieved from Matt and Adam, but i was amazed at how much they cared after the sale! They are the most easy going, friendly, knowledge able guys around! They are so personable, no question is a stupid question! They know exactly what they are doing and will work extremly hard to be able to get you what you and/or need. These two fine young men are the epitomy of friendly, no pressure sales. I will always be going to back to see them at Hyundai for ALL of my car needs! They have the skill set to make every customer they meet a customer for life. More

Buying a car. It's a daunting task that so many of us put ourselves through to purchase a vehicle that will most likely be our main form of transportation. For many, the experience of buying a car is met wit ourselves through to purchase a vehicle that will most likely be our main form of transportation. For many, the experience of buying a car is met with the usual comments of distaste or hate, followed quickly by the feeling of reluctance. It all starts when we arrive at a dealership and are immediately surrounded by sales reps, like we are a walking meal enclosed around a pack of wolves. And like prey, we are either stalked like a wounded animal or are quickly pounced on, hammered with questions like the common: "What kind of car are you looking for?". After the initial stage of buying a car has commenced, we then go through the grueling process of asking the sales rep questions (to which we hope they are truthful) about the car we are interested in, without revealing too much information that they could use against us. Then, we put ourselves into our financing options (unless we buy the car outright) which is met with another type of sales. Extended warranties, GAP insurance, road side assistance, etc. All and all expect to be at the dealership for hours, which the whole time you feel like your being taken advantage of. It's a rough game of back and forth and unfortunately, they have home field advantage. While the experience I outlined above might be exaggerated for some, this is the customary stereotype that many of us think of when we think about buying a car. For myself however, this was not the case. Doug was referred to me by a close relative of mine and my experience with buying a car was nothing even remotely like the typical experience. Let me tell you why Doug Johnson is a salesman with a heart... I arrived at AutoFair Hyundia and was greeted by a gentleman who ask if I needed help. I mentioned I was there to see Doug and I was showed to his desk. Doug introduced himself and shook my hand. We sat down at his desk in which we exchanged in some pleasantries before we got down to business. I told him roughly what I was looking for, but mentioned a specific car I had researched earlier and stated I wanted to look at it. Both of us then went out to the lot and he brought me to a few other cars before going to the specific car. He wanted me to get a feel for features that I was interested in, which was great. He told me a little info about each car, but not so much that it overwhelmed me. It was a great approach on his part. Once we arrived at the car I was mainly interested in, he poured out info about it and what made this car different than others on the lot. He was extremely knowledgeable and decisive, which made me comfortable trusting him. He then asked the obvious question about test driving it. He got the keys and the plate, opened up the car and allowed me to look over the inside. It was in great shape and it was apparent that the dealership took good care of keeping it clean both in and out. After being satisfied with the interior, we then took a joy ride around the area in which I asked questions about the car. He was able to answer most of my questions and if he didn't know the answer he made that statement, but followed up with looking it up in the car info. This stood out to me only because some sales reps will manifest an answer under pressure, only to answer it incorrectly. It was humbling for him to do that. On the drive back he asked questions that genuinely showed that he was looking out for my best interest. "How does it drive? Do you feel any shaking? How do the brakes feel?" This was great because it opened the door for me to object to something I didn't like. Again, I point out that he cares more about keeping a relationship and being honest than just the sale. Luckily, the car drives great. No issues at all. We got back and he asked if I was ready to pull the trigger, but I hesitated. I had not planned on buying that day. I felt like I needed to do more research. I explained to him that I needed to look at more cars. He smiled and took the initiative. "Lets go look at more cars then!" He took me on foot to the Ford dealer and we then drove to the Honda dealer. He looked at the cars trying to find something that was in my price range and was similar to the car I test drove. Nothing really peaked my interest and I felt a tad discouraged. "Let's crunch some numbers and see if we can work out a great deal for you" Doug said calmly. And that's exactly what we did. At his desk we talked about my options, ran my credit and finally had a concrete down payment plan. He asked if he could get this deal for me, would I go for it today. I replied that I needed to speak with my wife about it as we always discuss large purchases. I also mentioned that she was working. "Could she take a break to take a look at it", Doug asked. To which I replied that she could totally take a few minutes off to discuss it. Now, there are those who would discourage my need to speak to my wife before buying a car and another salesman might have turned aggressive, speaking on how a deal like this won't last or you don't need to speak to her anyway, but Doug realized that this was important for me so it was also important to him. Again smiling he got the keys to the car and we took a drive to my wife's workplace. Doug introduced himself politely and allowed my wife to look over the car and I could see I had her approval from her constant giggling and excitement. Doug and I then left to which I said I was ready to buy. We got back to the dealer and the rest was history. I write this review to help break the stereotype that so many of us follow about car salesmen. Not all of them are aggressive, ruthless people who only care about their paycheck and commonly use bait and switch tactics. Sure, there might be those type out there, but if you are looking to buy a car I encourage you to contact Doug Johnson. I can promise that you will be completely happy with the experience and not feel pressured. Not only is Doug good at helping you buy a car, he will follow up with you a few days later to just make sure everything with the car is the way you want. Doug truly is salesman with a heart. Update: After two months, Doug again called me up. He asked how the car is holding up (absolutely perfect) and also asked how my wife was doing. Who else can claim their salesman or saleswoman called them months after the purchase to check in? I cannot stress how important it is for any person interested in buying a car to call Doug Johnson! More

Doug is an outstanding salesperson. I was very happy that Doug worked for my needs.. He got me what I was looking for... Explained any questions I needed answered... I had more of a friendly person to work w Doug worked for my needs.. He got me what I was looking for... Explained any questions I needed answered... I had more of a friendly person to work with, and not the sales pressure... I feel, Doug is an outstanding person, salesperson, and I would not assitate to work with him on a sale... I would recommend him to my family and friends 100 percent... Thank you Doug More

Avoid this dealer at all costs! Our sales guy, Fozzie Avoid this dealer at all costs! Our sales guy, Fozzie was a decent enough fellow, but overly eager to make a sale. The problems started with the Avoid this dealer at all costs! Our sales guy, Fozzie was a decent enough fellow, but overly eager to make a sale. The problems started with the Finance Manager Phil. He is overly pushy for add-ons like extended warranties, and then when he is rebuffed, he turns downright rude and nasty to the point of making snarky comments and tossing paperwork across the desk. I've purchased two new Hyundais through Nashua Hyundai and I'm sorry I didn't go back there for this one. I had been planning on buying a new Ford F150 within the next year--you can be certain I won't be going to Autofair Ford for it. This dealership can use some serious customer service training. More

Doug...you made this process so much easier than any other car buying experience we have ever had! From the moment we walked into the showroom, you put us at ease, showed us the cars we had researched o other car buying experience we have ever had! From the moment we walked into the showroom, you put us at ease, showed us the cars we had researched on-line and most of all very patient with our buying process. Both you and Sean were attentive with my time constraints by streamlining the paperwork process! Now that was a first for sure :) I would strongly recommend you to anyone who is looking to have a pleasant experience in the "car buying" process! Thank you so much, I love my Hyundai Tuscon! More

Doug and Sean were great! I came into the dealership thinking I knew what I wanted, but soon realized with Doug's help what would be the best option for me. He answered all of my questions and provided thinking I knew what I wanted, but soon realized with Doug's help what would be the best option for me. He answered all of my questions and provided answers in a way I could understand. He was sensitive to my budget and helped me get into the best car for my money--which included a few features I thought were beyond my price range! His approach to car sales is unlike any salesperson I have encountered and helps alleviate some of the stress of buying a car. He is kind, warm-hearted, jovial and is focused solely on the customer's satisfaction. Not only did he walk me through the whole process of buying the car, he also called my insurance agency and helped set me up with insurance before leaving so I could enjoy my new vehicle after leaving the lot thereby alleviating another stressor. All in all buying a car from Doug was the best option for me and I am glad I did it! Give him a call, you won't regret it. More

Ok so i changed my review from horrible to great...had a really bad start but with the help of drew hill, and dale cybulski, and of course rob stence whom my mother and i have recently bought cars from and really bad start but with the help of drew hill, and dale cybulski, and of course rob stence whom my mother and i have recently bought cars from and will be buying cars from again problem was solved i was completelty satisfied..great job guys thanx... More