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Austin Ford Chrysler - Service Center

Austin, MN

4.6
114 Reviews
Call Service Center (507) 437-3291

114 Reviews of Austin Ford Chrysler - Service Center

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October 30, 2024

I appreciate it being able to talk to the mechanic before and after the service was done. More

by taskalicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike the mechanic
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Oct 31, 2024 -

Austin Ford Chrysler responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 29, 2024

Took my truck in for an oil change and to check out a sound in the motor. I thought it was either an exhaust leak or lifter noise. They said it was my bumper hitting my fender. I had them come out and lo More

by junkyard2769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angie and Daniel
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Nov 01, 2024 -

Austin Ford Chrysler responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Angie, Daniel, and our team can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 26, 2024

They are efficient for getting customers in and out with great work they will stand behind. More

by SJS90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Chapek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Reese
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2024 -

Austin Ford Chrysler responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Austin Ford Chrysler, we look forward to having you as a valued customer for many years to come!

October 16, 2024

was glad they gave me a car to use this time so i didnt have to wait forever till my car was done More

by willowdale
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
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Oct 17, 2024 -

Austin Ford Chrysler responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 10, 2024

i had to wait & wait & wait 3 1/2 hr & the car is still not done More

by willowdale
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randi Tuma
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Nissly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Chapek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Austin Ford Chrysler responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 27, 2024

They are very friendly very fast you get in and out of there in a big hurry and they explain everything very good More

by mfasbender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Moline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randi Tuma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Nissly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Chapek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Austin Ford Chrysler responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Austin Ford Chrysler, we look forward to having you as a valued customer for many years to come!

September 27, 2024

I went in to have my first oil change on my new Ford. The people there were very pleasant and obliging. It was very good experience for me. I’m actually from Palestine Arkansas. I was up there on vacatio More

by claytonavera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dealt with the service department and they were very good
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Sep 28, 2024 -

Austin Ford Chrysler responded

Thanks for sharing about your service experience with Austin Ford Chrysler. We appreciate your business and hope to see you again soon!

September 27, 2024

Didnt get the recall done. Had the Jeep 5 hours and did an oil change. Have to schedule another appointment for the recall. More

by gatorklug54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Moline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randi Tuma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Nissly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Chapek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Hilton. I didnt work with any of these people that I know of.
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Sep 28, 2024 -

Austin Ford Chrysler responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 26, 2024

I came in with my truck and they fixed it right away they were awesome More

by floozie41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Moline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know there names they were mechanics
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Sep 26, 2024 -

Austin Ford Chrysler responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 21, 2024

Great service. Answers all my questions and had me in and out for my oil change in good time. More

by potts23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Sep 22, 2024 -

Austin Ford Chrysler responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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