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Austin Ford Chrysler - Service Center

Austin, MN

4.6
154 Reviews

154 Reviews of Austin Ford Chrysler - Service Center

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June 23, 2025

Very nice people to work with, addressed issues with transmission very quickly with out any problems More

by DC_TROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Austin Ford Chrysler responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 20, 2025

Horrible customer service. Have had the same problem with my car since I got it, and they could not figure out what was wrong with it till AFTER my warranty expired and refused More

by NO23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Nissly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Almaraz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin Petersen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Austin Ford Chrysler responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 18, 2025

The experience was very good and the vehicle was fixed as promised. Everyone was very professional. More

by matt.penkava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Wagaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Austin Ford Chrysler responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Austin Ford Chrysler, we look forward to having you as a valued customer for many years to come!

June 11, 2025

The reason why I am not giving this service center a 5 rating is because I am still waiting for a recall repair on my vehicle for a part that was unnecessarily removed when the shop knew they did not have More

by btexpress1198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randi Sherwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Lerum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Almaraz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Wagaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2025

Daniel Made sure paperwork was left for coworkers to complete the work while on vacation. More

by SRSEVERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Almaraz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Johanssen and other driver who gave me a ride.
Jun 11, 2025 -

Austin Ford Chrysler responded

Thanks for sharing about your experience with Austin Ford Chrysler. We appreciate your business and hope to see you again soon!

June 02, 2025

Dealership is great. Mopar & Stellantis products are garbage and I can’t wait to get rid of my Ram someday soon More

by ryan_huinker
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Nissly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Almaraz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin Petersen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Austin Ford Chrysler responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Austin Ford Chrysler, we look forward to having you as a valued customer for many years to come!

May 10, 2025

I’ve purchased several vehicles from them. Very friendly every time I visited. I would definitely recommend. More

by juliusgibson53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Moline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randi Sherwood
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Nissly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Almaraz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris DeLuna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsey Chapek
May 10, 2025 -

Austin Ford Chrysler responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Austin Ford Chrysler. We look forward to having you as one of our valued customers for many more years to come!

May 10, 2025

Steve in sales, Angie, Kristin in service. These people make my visits a pleasure. Fast and efficient, but still have a few minutes to make sure I have everything I need. More

by mmerritt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Almaraz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Wagaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025 -

Austin Ford Chrysler responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 08, 2025

Angie was really helpful, checkout was easy. Perfect person to work with customers. 5 stars for her! More

by Jgruber2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Wagaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Austin Ford Chrysler responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Austin Ford Chrysler.

May 07, 2025

Kristin did a great job narrowing down tire options for my truck. She and Doug did a great job helping me select and schedule my appointment. Always a pleasure to work with the service department. Steve More

by dewey.schara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Howe
May 07, 2025 -

Austin Ford Chrysler responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Austin Ford Chrysler, we look forward to having you as a valued customer for many years to come!

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