Audi Rancho Mirage

The dealership personnel were very helpful and considerate in assisting us! Jackie Reyes was fully involved to try and make it as seamless as possible and provided excellent service. I also spok considerate in assisting us! Jackie Reyes was fully involved to try and make it as seamless as possible and provided excellent service. I also spoke with Chad Ingram who I believe, behind the scenes, was able to assist in shortening the time frame by a couple of days for procuring a required part. We were visiting in the area with our vehicle that had + or - 2,000 miles and error messages appeared. The local dealer assisted as best they could but it was determined that the issue was system software / electronic based, something inherent in the “Audi technology” that required the expertise of Corporate AUDI TECHNICAL - USA. I was able to confirm the generalities of this type of problem with my dealership back in Canada who also indicated that a problem of this nature required escalation to Corporate AUDI TECHNICAL Team. My car was first dropped off at AUDI on Feb 16th and was returned on March 20th seemingly now fully operational, yes 32 days!! Various tests were done on the vehicle by the local dealer tech, reloads of software were attempted, in consultation with Corporate AUDI TECHNICAL USA. It was finally concluded by Corporate AUDI that a “computer” module replacement was required which when it did arrive was quickly installed programmed and seemingly has solved the problem at this point. The 32 days (including weekends) was as I understand it 20-22 days doing various tests and attempts at software reloads and then 10 days awaiting the identified part to arrive. The INORDINATE time spent on getting this vehicle road worthy, in my opinion, and based upon the information I gathered, rests SOLELY with CORPORATE AUDI - AUDI TECHNICAL support, NOT the service dealer. The turn around time back to the dealer from AUDI TECHNICAL with solution responses for the various data inputs provided by the dealer was outrageous long! The quoted 10-12 days to procure the part is ridiculous, when finally identified as the problem, the part should have been fedex’d promptly from an AUDI Depot in the USA, Canada, Germany - no excuses. Not sure what the problem was / is with AUDI CORPORATE TECHNICAL, lack of staff?, poor technology?, or simply inadequate processes to respond to their dealer network. We suffered the consequences of the inability of CORPORATE AUDI to respond on a timely basis to their dealer and resolve a technical issue that I would not of expected to occur in a vehicle like this at an early stage in its life. Yes I was provided a loaner for the period, but it’s not our car, it doesn’t perform the same, ride the same nor does it have my grocery bags…in the trunk! It also has inherent additional liabilities and angst when you are responsible for someone else’s car! Fortunately we were staying in the area for an extended period of time, if we had been just passing through the lengthy timing would have been a disaster. We want to sincerely thank AUDI Rancho Mirage, CA for their assistance in the required service on our vehicle. More

Service provided by Lorena was outstanding and her personality is great Work was all Done on tome personality is great Work was all Done on tome More

I brought in my 2012 Audi A3 due to a diesel particulate filter service light on , I figured why it was there I would have them take a look at the AC because it didn’t seem to be getting that cold. I was ad filter service light on , I figured why it was there I would have them take a look at the AC because it didn’t seem to be getting that cold. I was advised the AC system was low on refrigerant and the DPF needed a forced Regeneration. Both issues were addressed and the car was ready to pick up following the weekend , which was a day longer than anticipated. When I pick up the car I questioned the service advisor about the DPF and how this issue could be prevented in the future. due to the high labor cost for forced regeneration I wanted to prevent the need to bring the car back. He advised me to just have the regular service performed, which we have been doing. His answer seemed elusive like he didn’t want to tell me , or more likely didn’t really know much about the vehicle and the issues these TDI engines have. After picking the car up it seems like nothing was done with the air conditioning ( still feels weak ). I will likely have someone else take a look at the AC. The DPF issue seems to be taken care of for now. More

I purchased a low mileage 2006 Audi A4 in 2008 from Audi Rancho Mirage and still have it with 79,000 miles. It has been a love affair from the beginning. Just today I stopped by unannounced to seek help Rancho Mirage and still have it with 79,000 miles. It has been a love affair from the beginning. Just today I stopped by unannounced to seek help for a new armrest lid installation. Not something a technician would do very economically. Luckily my service agent, Jackie said, “I understand, let’s take a look”. Well not only did she take a look but installed it in a few minutes with a courteous smile and obvious customer service goal. I’ll definitely go back to this dealer when needed (provided Jackie will be my agent)! Thanks Jackie for the happy outcome. More

Great service to get finance arranged and car setup within a day of calling to buy the car. within a day of calling to buy the car. More

Lorena is absolutely the best when it comes to customer service and care!! You are lucky to have her service and care!! You are lucky to have her More

The employees are extremely friendly and helpful, I removed a star because I’m never able to get a rental car while my car is being worked on. It’s a major inconvenience in my life and it’s been in the removed a star because I’m never able to get a rental car while my car is being worked on. It’s a major inconvenience in my life and it’s been in there three times for the same door problem More

Lorena is the best. She makes it all happen! She gets me a loaner & makes sure that service does it all right. She makes it all happen! She gets me a loaner & makes sure that service does it all right. More

The service was quick, efficient and the people very pleasant. All was good. Maybe you could supply a loaner vehicle. pleasant. All was good. Maybe you could supply a loaner vehicle. More

going in for a maintenance appointment was stress free. the people were very pleasant to talk to (Ms Martinez was very professional) the people were very pleasant to talk to (Ms Martinez was very professional) More