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Audi Rancho Mirage

Rancho MIrage, CA

Overview
Employees
Reviews
Vehicles
4.8
164 Reviews
Conveniently located near Palm Springs, Audi Rancho Mirage proudly serves the greater Coachella Valley with an unwavering passion for luxury vehicles and exceptional service. As a member of indiGO Auto Group, our dealership exemplifies a commitment to excellence, driven by a shared enthusiasm for the art of automotive innovation and exceptional customer care. Backed by a network of franchised dealerships across the United States, indiGO Auto Group brings unparalleled expertise and resources to elevate every customer experience.
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71265 California 111

Rancho MIrage, CA

92270

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Showing 164 reviews

April 01, 2026

Courteous. Clean helpful. Jackie my service coordinator was great. On time as promised and thorough More

by Sglic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2026 -

Audi Rancho Mirage responded

Thank you for your feedback and for choosing Audi Rancho Mirage Service. We’re delighted to hear your experience was courteous, clean, and thorough, and that Jackie provided great support throughout your visit. Delivering timely and attentive Audi service is always our priority. We look forward to welcoming you back again.

April 01, 2026

All was great. Service and sales people nice and helped me out patiently. I am happy. More

by Marc Prefontaine
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeremy Valantine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorena Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew the sales manager
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Apr 07, 2026 -

Audi Rancho Mirage responded

Thank you, Marc, for your kind words and for choosing Audi Rancho Mirage. We’re glad to hear our sales and service teams were helpful and patient in assisting you. Providing a smooth and enjoyable Audi experience is what we strive for, and we’re happy to know you had a great visit. We look forward to assisting you again in the future!

March 30, 2026

I purchased used vehicle without warranty. After 3 weeks, warning lights came on and I brought vehicle in for repair. At first, I was told that since I had purchased car “as is” I would neefd More

by Dgalvin5
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Talley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2026 -

Audi Rancho Mirage responded

Thank you for your feedback and for choosing Audi Rancho Mirage. We understand how concerning it can be to experience warning lights shortly after your purchase, and we appreciate you bringing this to our attention. While vehicles purchased as-is may have limitations, we’re glad our team was able to step in and assist with the repairs. Providing a supportive and solution-oriented Audi service experience is important to us, and we truly appreciate your patience and trust.

March 30, 2026

Was disappointed that there was not a heads up on your policy using a credit card. The 3% charge on credit cards, I know is common, yet as a new customer a heads up would have been appreciated. I do not u More

by Fredde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Bocanegra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2026 -

Audi Rancho Mirage responded

Thank you, Fredde, for your feedback and for choosing Audi Rancho Mirage. We’re glad you visited us and appreciate your 4-star review. We sincerely apologize for the lack of clear communication regarding our credit card policy and the 3% processing fee. Transparency is an important part of delivering a premium Audi service experience, and we understand how an earlier heads-up would have been helpful. Your feedback will help us improve our communication moving forward, and we hope to provide you with an even better experience next time!

March 29, 2026

I took my car in for service and Jackie was amazing! She kept me up to date every step of the way and even texted me the next day to make sure everything was ok! More

by Launderwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2026 -

Audi Rancho Mirage responded

Thank you for your 5-star review of Audi Rancho Mirage. We’re thrilled to hear Jackie provided attentive, communicative service and followed up to ensure everything was perfect. Delivering a seamless and personalized Audi service experience is our priority, and we truly appreciate your feedback. We look forward to assisting you again!

March 28, 2026

Jason Preston is the best…give him a big raise! Very thorough, and follow up excellent. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2026 -

Audi Rancho Mirage responded

Thank you, Mike, for your 5-star review of Audi Rancho Mirage. We’re thrilled to hear Jason Preston provided such thorough service and excellent follow-up. Delivering a high-quality, personalized Audi service experience is our priority, and we truly appreciate your kind words. We look forward to assisting you again!

March 27, 2026

Service great as usual, but the 3% Surcharge caught me off guard. Next time will bring a check More

by karentcornwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2026 -

Audi Rancho Mirage responded

Thank you, Karen, for your 5-star review of Audi Rancho Mirage. We’re glad to hear you continue to receive great service from our team. We also appreciate your feedback regarding the 3% surcharge and understand how an upfront explanation would be helpful. Providing a transparent, high-quality Audi service experience is our priority, and we look forward to assisting you again!

March 26, 2026

Every one was very polite and courteous. The mechanic kept me informed all the time. More

by lyndakfeldman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2026 -

Audi Rancho Mirage responded

Thank you, Lyndak, for your kind feedback and for choosing our Audi Rancho Mirage service team. We’re pleased to hear that you experienced polite, courteous care and consistent communication throughout your visit. Keeping our clients informed and delivering a smooth, professional service experience is always our priority. We look forward to assisting you again in the future!

March 26, 2026

Kept in touch with me. Found me alternatives when our first choice wasn’t available anymore More

by ashort75
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hector Osborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales Manager
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Mar 27, 2026 -

Audi Rancho Mirage responded

Thank you for your kind feedback and for choosing Audi Rancho Mirage. We’re pleased to hear our team kept you well-informed and worked to find the best alternative when your first choice was no longer available. Providing proactive communication and flexible solutions is a key part of the Audi Rancho Mirage experience. We truly appreciate your trust and look forward to assisting you again in the future!

March 26, 2026

Disappointed at the way the car was looked at etc etc I have been bringing my car here for yrs I am not interested in writing my complains here. If someone is interested in wanting to know why I am so unh More

by artikoshal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lorena Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2026 -

Audi Rancho Mirage responded

Thank you for your feedback and for your long-term loyalty to Audi Rancho Mirage. We’re truly sorry to hear that your recent experience did not meet your expectations. Your continued trust over the years means a great deal to us, and it’s concerning to hear that we may have fallen short. We would genuinely appreciate the opportunity to speak with you directly and better understand what happened so we can address your concerns and work toward a resolution. Please contact our Service Manager, Chad Ingram, at cingram@indigoautogroup.com, at your earliest convenience. We would value the chance to make this right.

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