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Audi Palo Alto
Palo Alto, CA
2,817 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,817 Reviews of Audi Palo Alto
November 08, 2022
I never expected to actually enjoy the car buying experience. The team here is respectful and accommodating and go through a lot of effort to build a rapport with their clients. I left with the dream experience. The team here is respectful and accommodating and go through a lot of effort to build a rapport with their clients. I left with the dream car I never knew I wanted and will happily point my friends and colleagues their way. More
by lily
Employees Worked With
Alex Aslami
November 03, 2022
Great car, poor sales process. I purchased a car remotely that I found on Autotrader. The initial "internet salesperson" completely stopped responding after 3 days. After callin I purchased a car remotely that I found on Autotrader. The initial "internet salesperson" completely stopped responding after 3 days. After calling the dealership, I was assigned an "in house" salesperson. The response time between voice mails and texts ranged from 1 to 8 hours, and I initiated almost all of the contacts. It took 9 days to complete the purchase. The people I worked with were professional and polite, but the response time was unacceptable and made the process painful. After receiving the car via a delivery service, I was missing the registration paperwork. Guess what, it took 3 days to get that straightened out. Lastly, and to take-the-cake, I received a text message asking for feedback. I responded that I wanted to talk with someone about my experience and I NEVER received a response. So sad. More
by JeffH
Employees Worked With
Alex
October 26, 2022
Dealership is not organized or prepared. They did not have notes on the purpose of the appointment and the service was not able to be performed timely as a result. They did rectify the incon They did not have notes on the purpose of the appointment and the service was not able to be performed timely as a result. They did rectify the inconvenience by delivering my car to me; however, that could be avoided by simply having good notes on the purpose of the appointment and planning ahead. Responsiveness to actually make the appointment was ver poor as well. We left multiple messages for different people to get an appointment and no one ever called back. More
by Jon.cisler
Employees Worked With
Arnold Stovall
October 25, 2022
I recommend Palo Alto Audi's service department! It is a pleasure to have them maintain my car. They service it in the time they estimate, are willing to provide shuttle service and have a comfortab It is a pleasure to have them maintain my car. They service it in the time they estimate, are willing to provide shuttle service and have a comfortable waiting room. Arnold, my service advisor, was efficient, knowledgeable and very helpful. I will continue to have Palo Alto Audi service my car. GJA Belmont More
by GJA Belmont
Employees Worked With
Arnold Stovall
October 11, 2022
Really negative experience at Audi Palo Alto and will not be returning. First, the receptionist promised the car would be ready After a simple oil change by 1pm. The car was not ready until 4pm forcing m be returning. First, the receptionist promised the car would be ready After a simple oil change by 1pm. The car was not ready until 4pm forcing me to miss my work meeting. Second, the shuttle was very late and the car reeked of cigarettes. Last, they said they would wash and vacuum the car but didn’t do either. 0/10 and will not be returning. More
by Abc123
Employees Worked With
Sydney S
September 29, 2022
Perfect service and great interaction. Quick turnaround. I was greeted quickly and got through the paper work and had a ride back in under 30 minutes. Thanks! Quick turnaround. I was greeted quickly and got through the paper work and had a ride back in under 30 minutes. Thanks! More
by DL
Employees Worked With
John Su
September 18, 2022
I arrived for my SCHEDULED test drive of a 2018 Audi A3 listed at $34,895. Upon arrival the salesperson I was in contact with, Ofelia had an associate tell me the car was in the auto body shop having the listed at $34,895. Upon arrival the salesperson I was in contact with, Ofelia had an associate tell me the car was in the auto body shop having the bumper repaired(5:45pm) after the associate had already told me the car was not ready to be test driven as it was going through a safety inspection. The following day, the car was listed for $42,995. I called the dealership and spoke with Ofelia who told me she had learned about the repair after she called me and now already had someone who had placed a deposit on the car. So within a matter of less than two hours(last hour of closing and less than an hour after opening) the car is back from the shop and is sold, yet you still have the time to list the car online for over $8,000 more than your original asking price. Buy your Audi from somewhere else, NOT from these jokers! Extremely unprofessional and are here to screw you out of your money! More
by RichT
Employees Worked With
Ofelia
