Audi Palo Alto

Awesome service beyond expectations. Customer service is clearly at the top of their priority list! Customer service is clearly at the top of their priority list! More

Fast, efficient, friendly. Highly responsive service. David Wu was excellent in the customer facing role. Thanks to the service/tech team as well. Highly responsive service. David Wu was excellent in the customer facing role. Thanks to the service/tech team as well. More

Audi Palo Alto has always been very accommodating with their Service Department. Straight forward and honest. I personally have dealt with Quan on the last several times I have needed Service or Repairs their Service Department. Straight forward and honest. I personally have dealt with Quan on the last several times I have needed Service or Repairs in there and he has always taken the time to explain things and “looked out” with some good advice for myself as his customer! Which is the same way I handle my business with my customers. Everything has always been completed within the time frame as quoted. My only recommendation would be to get a few more rentals available, but with that said Quan also made sure I had a way back home and offered a ride back to pick my car up if needed which was impressive. Great job Audi Palo Alto. More

For service, not sure why it takes 8 hours to top off fluids and change spark plugs, especially since I had an appointment first thing in the morning. And I dropped off the key with a key ring, and when fluids and change spark plugs, especially since I had an appointment first thing in the morning. And I dropped off the key with a key ring, and when I picked up the car the key ring was gone - someone nabbed it. Disappointed in the service at this dealer. More

Handling of clients is good, clients satisfaction seems very important and staff is very keen to do their best in helping clients. very important and staff is very keen to do their best in helping clients. More

This time I dropped off my car earlier than usual and I was greeted and taken care of by service advisor in a timely manner. The service advisor also address a few requests that I had. was greeted and taken care of by service advisor in a timely manner. The service advisor also address a few requests that I had. More

Courteous respectful responsive and prompt service. From service to sales entire staff is there to assist and support the customer! From service to sales entire staff is there to assist and support the customer! More

Excellent service and Quan was very professional. Work done quickly and on time. I will return! H Work done quickly and on time. I will return! H More

Did not change the oil on the 40K service but told me they did. Kept my car for a recall for 3 days without a loaner car. they did. Kept my car for a recall for 3 days without a loaner car. More

I’m happy with my purchase. Salesman David took care of all my needs. However, I cannot give it a 5 due to error in the interest rate. That is major! Salesman David took care of all my needs. However, I cannot give it a 5 due to error in the interest rate. That is major! More