Audi Palo Alto

Mila was a very good salesperson. She took care of us from start to finish. She even put the roof racks on while I was finishing up from start to finish. She even put the roof racks on while I was finishing up More

Benny was my service agent and he was great. Very knowledgeable and helpful. The only problem was with the Lyft app when I needed to come pick up my car. It failed three times then locked Benny out knowledgeable and helpful. The only problem was with the Lyft app when I needed to come pick up my car. It failed three times then locked Benny out of the system. I just booked one myself and Benny reimbursed me More

I got fast responses and service first by phone and then in person when I needed to get a punctured tire replaced. The service person also made sure my lease protection was used to avoid extra cost to me. in person when I needed to get a punctured tire replaced. The service person also made sure my lease protection was used to avoid extra cost to me. More

John Su was super helpful when my new Audi Q5 died in the middle of a freeway. He helped process reimbursement with Audi Corporate and stayed in touch right through. middle of a freeway. He helped process reimbursement with Audi Corporate and stayed in touch right through. More

Excellent! Easy and Expedient. Audi Palo Alto provides good after sales service. They understand the vehicles and you can feel good about the work they do. Warranty work is solid. Audi Palo Alto provides good after sales service. They understand the vehicles and you can feel good about the work they do. Warranty work is solid. Accessories might be a bit pricey but you know they will be installed properly and they will stand behind any issues. More

Service Review Overall, a very good experience. I had expected that the car would be washed /cleaned ($25 face value). While the car was washed, I thought it was goi Overall, a very good experience. I had expected that the car would be washed /cleaned ($25 face value). While the car was washed, I thought it was going to be fully cleaned as if I took it to premium drive through wash. This is less of a complaint and more of my own expectations. More

Efficient and friendly Very good experience at my service appointment. Very quick and appreciated the Lyft to my office. Also very easy pick up at the end of the day. Very good experience at my service appointment. Very quick and appreciated the Lyft to my office. Also very easy pick up at the end of the day. More

Great service !great sales staff ! Not sure what else to Great service !great sales staff ! Not sure what else to say , I was happy and satisfied . And I got a loaner car which made my life much easier. Great service !great sales staff ! Not sure what else to say , I was happy and satisfied . And I got a loaner car which made my life much easier. More

Good service Overall, a good service experience. Team was able to diagnose my MMI situation and provide appropriate follow up. I like the engagement via text m Overall, a good service experience. Team was able to diagnose my MMI situation and provide appropriate follow up. I like the engagement via text message that keeps me current on status. Only reason this isn’t five stars: I sat in my car for 20+ minutes waiting for someone to greet me. I was the only car in the waiting bay, and I counted 5+ employees hanging out, chatting about the Niners, doing whatever they were doing on their mobile phones. More

Good desk service and delivery on time The scheduled time was recognized and the use of Lyft is a good idea. Service record was clear and the car was washed for delivery. Thanks. The scheduled time was recognized and the use of Lyft is a good idea. Service record was clear and the car was washed for delivery. Thanks. More