Audi Palo Alto

Service is excellent. Kept us updated and solved the problem. Cheers to John Su for running such a good shop and thanks to Arnold for his fine assistance Kept us updated and solved the problem. Cheers to John Su for running such a good shop and thanks to Arnold for his fine assistance More

2nd car we have purchased in 6 months from Audi Palo Alto. The sales team of Nick and Billy are top flight! Nick has been super supportive at getting minor issues resolved with the help of Service tea Alto. The sales team of Nick and Billy are top flight! Nick has been super supportive at getting minor issues resolved with the help of Service team as well. Great sales team, no presure just very informative about the pros and cons of the vehicles we were interested in. If you are insearch of an Audi, give Nick and Billy a call and learn all about your potential vehicle. More

Took my Audi Q7 in to fix a vent issue. Quan was super helpful. Got it fixed within a day. Also, the car was just outside of the warranty period. But Quan was able to talk to Audi and get i Quan was super helpful. Got it fixed within a day. Also, the car was just outside of the warranty period. But Quan was able to talk to Audi and get it covered. The courtesy pick-up/drop-off was also extremely efficient. Overall, fantastic service! More

Horrible experience. Charged outrageously for use of courtesy car which was needed because work not completed as promised Charged outrageously for use of courtesy car which was needed because work not completed as promised More

Really great service. Fast, efficient and very reasonable price. We'll be back for future service improvements. Thanks Arnold, Ulisses and team! Fast, efficient and very reasonable price. We'll be back for future service improvements. Thanks Arnold, Ulisses and team! More

Quann was very thorough and efficient. Explained the work to be done, even helped do some comparison shopping on tires. Kept me in the loop. Just routine maintenance needed but all done ef Explained the work to be done, even helped do some comparison shopping on tires. Kept me in the loop. Just routine maintenance needed but all done efficiently More

Simple Oil, Filter, Brake Fluid service. "Quan" was helpful, friendly, efficient. Car was done when promised with a nice car wash service included. "Quan" was helpful, friendly, efficient. Car was done when promised with a nice car wash service included. More

Great service. My service advisor -Quan Huynh Audi Palo Alto is the best! He is always helpful and pleasant! Makes a big difference! My service advisor -Quan Huynh Audi Palo Alto is the best! He is always helpful and pleasant! Makes a big difference! More

Brought my vehicle in for service. Told me it was washed and vacuumed but it clearly wasn’t. Then I drove off and just before getting on the freeway I saw the inspection due still disp Told me it was washed and vacuumed but it clearly wasn’t. Then I drove off and just before getting on the freeway I saw the inspection due still displaying so I had to go back. It also took more than a month’s notice for a service appointment and they had to keep it more than 24 hours for software updates/reflashes. More

I received great service from Dave Wu. He made sure that all my concerns were fixed. He even advocated on my behalf to replace the brakes. He responds promptly to my texts. I have an He made sure that all my concerns were fixed. He even advocated on my behalf to replace the brakes. He responds promptly to my texts. I have an ongoing concern with Audi Parts department. Parts are not stocked locally and must be shipped, however they do not use expedited shipping (next day) so it takes days or a week to receive. I think this an unnecessary inconvenience. Thank you More