Audi Palo Alto

SHADY! !!!!!!! I’ve been trying to write this review for months, but I become so angry I can’t complete my review! Shadiest of the shady dealerships out the !!!!!!! I’ve been trying to write this review for months, but I become so angry I can’t complete my review! Shadiest of the shady dealerships out there! Here are the basics of my experience buying a used vehicle: They falsified the AutoCheck report and hid the pages that disclosed two accidents on the record! Even when I said something about “it looks like it’s been in an accident before” they said nothing. They would not negotiate the price - so the vehicle was not worth what I paid. I then drove 90 miles back home only to discover a terrible noise in the brakes. THEY INSTALLED MY BRAKES INCORRECTLY!!!! (I was reimbursed for repairs). Regardless, that’s a huge liability. (Looking at reviews, clearly their service dept. is terrible too). I’m now stuck in a terrible situation where I need to sell the car for money, but it isn’t worth what it should be. These are just the two big examples of how they scammed me. Always buy your own vehicle history reports and buy both the carfax and the AutoCheck. Shame on you guys!! I’d give -1 if I could. This isn’t the last you’ll be hearing from me More

Excellent service. Courteous personnel. Everything done in a timely fashion. Very happy with everything. Call returned to us very clean shape. Courteous personnel. Everything done in a timely fashion. Very happy with everything. Call returned to us very clean shape. More

Great people, great experience! David and Hadi made the difference! Love our Q7. Minimal haggling, easy to work with, would buy again with Audi Palo Alto. David and Hadi made the difference! Love our Q7. Minimal haggling, easy to work with, would buy again with Audi Palo Alto. More

Problem of check engine light on was diagnosed first time. But was asked to come back second time because it was not on at the dealership. The shuttle service is only available within 10 miles. I had to time. But was asked to come back second time because it was not on at the dealership. The shuttle service is only available within 10 miles. I had to arrange the rest of trip to n from home. The shuttle driver didn’t show up to pick me up at scheduled time. I had to ask again and wait. More

Service has always been friendly and hassle-free. This time, Quan, went above and beyond to help resolve the work needed on my Audi A5. Engine coolant fluid was leaking and turns out that the pump This time, Quan, went above and beyond to help resolve the work needed on my Audi A5. Engine coolant fluid was leaking and turns out that the pump and thermostat was broken. Quan was able to have the labor and parts done with no charge. He gathered the data about this situation and presented it to 'corporate' which ended favorably for the owner. More

Quick and easy. Good finance options. Very attentive from the moment we arrived. Thank you! Good finance options. Very attentive from the moment we arrived. Thank you! More

We had to get a new car yesterday due to my other car getting totaled. Was honestly dreading having to go through the process, but everyone at this location made it 100 times better. Peter was our sales getting totaled. Was honestly dreading having to go through the process, but everyone at this location made it 100 times better. Peter was our sales person and he was phenomenal. So incredibly patient and answered every single one of my questions. Bruce was the manager and he was equally as helpful and so pleasant to work with. Edmundo was our finance guy and was very thorough and helpful. I have been to two other Audi dealerships, and this one was, hands-down, my favorite. Very great staff, lots of options to choose from and they really made us feel welcome and comfortable. More

I had a very bad experience with Audi Palo Alto. My car got a check engine light, and it took over 4 days, numerous phone calls, and a trip to the dealership to get an update on the vehicle. Then, t My car got a check engine light, and it took over 4 days, numerous phone calls, and a trip to the dealership to get an update on the vehicle. Then, they tried to charge me more than what audiusa.com is selling the parts for. They did agree to match the price, but "forgot" about it when I went to pick up the car. Luckily for me, we communicated over text, so they ended up matching the price. They also did over 50 miles on my car, even though their mileage out claimed only 5 miles. Unfortunately, I noticed that after I left the dealership but several days later, I still haven't heard back from them. Needless to say, I'm not going back. More

Had previous excellent experience. Not sure why this service appointment interaction caused more confusion than clarification to my question of work performed at 40000 miles. Not sure why this service appointment interaction caused more confusion than clarification to my question of work performed at 40000 miles. More