Audi Palo Alto

Audi of Palo Alto offers excellence to their customers in every area. They have a knowledgeable sales team and an incredible sales manager. My sales person was Matt Santos, he was beyond patient and gave me every area. They have a knowledgeable sales team and an incredible sales manager. My sales person was Matt Santos, he was beyond patient and gave me several lesson on my Q-5. The sales manager, Que, gave me a great price and explanation of the warranties. The finance dept.manager reviewed the documents and went into great detail on the benefits of the different warranties and finance options. He never “talked down to me” or was distracted. The service department has an absolute professional in charge of customer service. His name is Arnold. The other outstanding individual is Sahill. They both made sure my vehicles was well cared for and all of questions were answered. This is the best car purchase I have ever made. I always purchased BMW’s in the past. I never received a great experience at a BMW dealer. I am a female, senior citizen and always leave there with a smile on my face. In a world where so many things can and do go wrong, go to Audi OF Palo Alto where everything can and does go right. The vehicles are top quality as are the people and experience!!! More

I purchased my car here two years ago and that process was good. Then I got it serviced there a few times it was just ok. But the last time I went just this week, service was excellent. Arnold was welcomi was good. Then I got it serviced there a few times it was just ok. But the last time I went just this week, service was excellent. Arnold was welcoming gave us upfront costs and timely estimates. I went in for tire repair. And I was able to get my car serviced too and he also took care of my EV charger recall. Plus, I got my car back, super clean and shiny which I never got before. Great experience overall!! More

Fraud business. Purchased a car which doesn't match their advertisement. They all lied together in order to get away with this mistake. Management has serious issue Purchased a car which doesn't match their advertisement. They all lied together in order to get away with this mistake. Management has serious issue. More

Smooth kind and courteous. Set expectations and then met them. Sahil was on top of it. Set expectations and then met them. Sahil was on top of it. More

Excellent service . Everyone was super friendly and so helpful. Customer service was amazing!! I felt so welcomed, and left extremely happy with my purchase. Jamal was Everyone was super friendly and so helpful. Customer service was amazing!! I felt so welcomed, and left extremely happy with my purchase. Jamal was very helpful and supportive through out the process .I would most definitely recommend them to anyone looking to purchase a car. More

This dealership is very unprofessional. The purchasing experience is awful on the first day after I sign all the dogs they found that the car I would like to purchase is out of battery and The purchasing experience is awful on the first day after I sign all the dogs they found that the car I would like to purchase is out of battery and the car is even not at the dealer so I cannot get my new car then I went there on the second day And I have to wait for myself for a list one hour and myself complain to me that that day was his off day he could not even show up the sales is awful and the technician is also awful. After I finish all the paperwork and the paid my down payment, I found that the battery of the car is even not charged so I have to wait in the dealership at two. It charged for 20% of the battery so I can drive the car home. I’m not recommended this dealership at all. Don’t go there and you will waste a lot of your time. More

Excellent, fabulous experience and service from the sales team buying a new automobile from Audi Palo Alto. team buying a new automobile from Audi Palo Alto. More

Excellent timely precision service with a smile. Huge thank you to Arnold and team as always for great professionalism. Huge thank you to Arnold and team as always for great professionalism. More

Had a 7:30am appointment on Monday. Nobody returned my call till Wednesday. I brought it in for a check your engine light. Finally got it back on Thursday.. fixed a couple of wires. Ne Nobody returned my call till Wednesday. I brought it in for a check your engine light. Finally got it back on Thursday.. fixed a couple of wires. Never going back. More

The repair process took nearly 1 month. Communication by the service advisor was very poor. Could not get calls back. Engine coolant was overfilled by 1.2 quarts when I got the car back. Communication by the service advisor was very poor. Could not get calls back. Engine coolant was overfilled by 1.2 quarts when I got the car back. More