Audi Palo Alto

SERVICE is Audi’s mantra, their goal is to provide their customers with gold standard service. I ran into a communication issue but I have to take credit for the interaction as I was in a bad mood. “Blips” customers with gold standard service. I ran into a communication issue but I have to take credit for the interaction as I was in a bad mood. “Blips” were corrected before I asked. I LOVE my Audi Q8 etron. Thanks Audi! More

David was very helpful in the buying experience as well as rest of the team. as rest of the team. More

Arnold in service is a pleasure to deal with - vert helpful, polite, knowledgeable and responsive. helpful, polite, knowledgeable and responsive. More

Audi Palo Alto is a good shop. Sahil was excellent to work with. He is very professional and competent so you’re in good hands with him. Sahil was excellent to work with. He is very professional and competent so you’re in good hands with him. More

The worst experience I ever had in car dealership! Disrespecting your client is on a different scale here. I stopped by on Monday to show my audi, they were interested to buy. I already had an off Disrespecting your client is on a different scale here. I stopped by on Monday to show my audi, they were interested to buy. I already had an offer from different dealer of 21.7, so Audi gave me the same - 21.7k, asked me to come back on Wed to complete all paperwork. So I come on Wed with scheduled appointment, and Moe tells me that the guy who offered 21.7 isn’t here and a new guy can only do 19k. That’s a big drop I thought, in just 2 days somehow my car lost 10% of its value. So Moe tells me that the original guy (Matt) will be here on Fri. I call them on Friday, Moe pick up the phone, ask me to call back in 30 min. After 30 min I call back, he doesn’t pick up. Tried 2-3 times after, he is simply ignoring my calls. I check our conversation in messages, Moe deleted all messages he sent and blocked me. I thought “well, that weird. What are they? 14 years old teenager, ghosting me? I wanted to hear at least some made up explanation, so I drove there again. Once I pulled into parking lot I saw Moe using inside, pretending to be busy =) And the explanation they give is this: You heard it wrong initially. We probably meant to say that retail value is 21.7, we meant that we buy your car for 19k. =) So by their logic I declined offers of 21.5 and 21.7 from other dealers to sell it to Audi for 19k. Such a xx dealership! I’m shocked that Audi is treating customers like that! I wasted 5 days for this, I declined 2 offers from private market, including a guy who was ready to buy it for 22k. This dealership doesn’t care about you! They don’t value your time! They don’t value you as a client! Matt and Moe are employees of a year for sure! Blocking your client, and avoiding contact! Bravo! Just pick a different Audi dealership! Stevens Creek is good. Audi San Francisco is good! More

Great experience with the purchase at this dealership. Our sales rep Samuel Wong did an excellent job of walking us through the condition of the car, available features/packages and made the whole purchas Our sales rep Samuel Wong did an excellent job of walking us through the condition of the car, available features/packages and made the whole purchasing process super smooth. More

Jamal was great. one salesman made some inappropriate comments but service other than that was above and beyond. one salesman made some inappropriate comments but service other than that was above and beyond. More

Arnold was great, gracious and prompt with updates. Provided all requested information and background I needed to understand my car was well taken care of. Provided all requested information and background I needed to understand my car was well taken care of. More

Sam Wong was very pleasant to work with buying a new Audi. He's extremely knowledgeable and explained everything clearly from how to operate the Audi's various options to the buying paperwork. He was qu Audi. He's extremely knowledgeable and explained everything clearly from how to operate the Audi's various options to the buying paperwork. He was quick and made the process go very smoothly. Very nice and not at all "high pressure". I would definitely recommend him and the dealership to anyone. Also had an exceptional experience with Arnold in the Service department regarding an older Audi. He was very busy, working alone on Saturday morning, but listened to our problem, gave good advice and volunteered to deliver the car to the body shop around the corner on Monday and coordinate repairs to be done at the body shop and also at the dealership. More

Quick and efficient. The staff is helpful and knowledgeable. I really enjoyed the ease of the car buying process. The staff is helpful and knowledgeable. I really enjoyed the ease of the car buying process. More