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Audi Palo Alto

Palo Alto, CA

4.1
2,817 Reviews

1730 Embarcadero Rd

Palo Alto, CA

94303

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2,817 Reviews of Audi Palo Alto

March 12, 2020

Such a great experience at this dealership. Walked in to just look at a car and walked out with it. A clean and amazing look and feel dealership. Top notch service by Mila and Richard in helping us Find our More

by gparada11
Recommend Dealer
Yes
Employees Worked With
Richard Yoneji , Ludmila Hasan , Steven Barthold
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. We are very happy to have provided you with such a positive experience! If you have any further questions regarding your new vehicle, please give us a call. We're always happy to help!

March 12, 2020

It was great, very helpful clear and speedy. No complaints. They were friendly. Very thorough cleaning and inspection. Cool to watch them inspect it from the shop. More

by SANNAALI
Recommend Dealer
Yes
Employees Worked With
David Liss
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. We're happy to hear you had such a positive experience with our team! We hope to see you soon!

March 12, 2020

My wife and I experienced excellent service from Mike low. We purchased our Audi Q5 Premium plus through the Costco program. We are very pleased. Mike introduced us to the financial manager and the servi More

by OBRIENC2007
Recommend Dealer
Yes
Employees Worked With
Do who is a Tech advisor, Michael Low, Tony Oliva
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. We are so happy to read such a great review about Audi Palo Alto! We hope to be of service to you again in the future.

March 12, 2020

Very smooth experience at Audi Palo Alto unlike my experience at San Jose. They need to learn a thing or two about service from folks at Palo Alto. Special shoutout to Dave L for making recall servici More

by shahnavaz
Recommend Dealer
Yes
Employees Worked With
David Liss
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. Thank you for your kind review; we are happy to pass along your comments to the team here at Audi Palo Alto!

March 12, 2020

The whole experience was a breeze. Prompt, professional, and great text updates after and before dropping off. Also really liked the video clip of the inspection! More

by lornajvp
Recommend Dealer
Yes
Employees Worked With
Quan Huynh
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. We're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!

March 11, 2020

Things have improved greatly here since the transfer of ownership. I was very frustrated for a while With the long wait times to book a vehicle in for service and the quality of service advisor but the se More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quan Huynh
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. We are so happy to read such a great review about Audi Palo Alto! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 11, 2020

Our salesman Marc was absolutely terrific. He made the whole process an easy one. Having a tech person walk us through the car was a great added bonus. More

by Caty1963
Recommend Dealer
Yes
Employees Worked With
Marc Lightsey, Steven Barthold
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 10, 2020

John Su was amazing! He really worked hard to get my Q7 repaired as expeditiously as possible. He was very communicative and empathetic towards my concerns! He was awesome! More

by GKOSMAN822
Recommend Dealer
Yes
Employees Worked With
John Su
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. We are glad John could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 10, 2020

Great advisor, terrific service overall. Parts took awhile to get here Forgot to service my steering wheel adjustment knob but I love my etron. Thank you More

by Saludwi94062
Recommend Dealer
Yes
Employees Worked With
Quan Huynh
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. We appreciate your positive review about your experience with us! We look forward to your next visit! Take care!

March 10, 2020

This is my second time purchasing my new Audi At Audi Palo Alto and always get the 5 star experience! Everyone is super friendly and will to work with you in order to get you into what you love! More

by janelleraaff
Recommend Dealer
Yes
Employees Worked With
Keith, who is new to the sales team also gave a 5 star experience!, Michael Low, Tony Oliva, Paola Tapia, Bruce Andreu, Radi Tamimi
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. Congratulations on your new vehicle! Please don't hesitate to reach out if there's anything additional we can do for you.

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