Audi Palo Alto

The guys at Audi PA and particularly Quan did a great job fixing some serious rodent damage and did all of it during the COVID crisis. Communication was excellent and they were super flexible about getting a fixing some serious rodent damage and did all of it during the COVID crisis. Communication was excellent and they were super flexible about getting a loaner and even switching it out for the whole four weeks it took to get the parts. More

I had issues with a dead battery.John fixed that. He I had issues with a dead battery. John fixed that. He also offered a package which would help reduce costs for next 2 years plus he did the 12 month I had issues with a dead battery. John fixed that. He also offered a package which would help reduce costs for next 2 years plus he did the 12 month service at the same time. Very helpful! More

Positive service experience A very pleasant experience. All of my needs were met. As stated by other customers the 25 word minimum is B/S that undoes all of the good things that A very pleasant experience. All of my needs were met. As stated by other customers the 25 word minimum is B/S that undoes all of the good things that were done. More

Professional and courteous serviceService was covered Professional and courteous service Service was covered under warranty for reoccurring issue with TDI from emissions scandal. Not satisfied with Aud Professional and courteous service Service was covered under warranty for reoccurring issue with TDI from emissions scandal. Not satisfied with Audi ability to resolve this More

John Su and the entire crew at Palo Alto Audi were efficient, communicative and pleasant. My loaner was ready when I arrived, clean In and out. When there was a delay in my repair, I was notified im efficient, communicative and pleasant. My loaner was ready when I arrived, clean In and out. When there was a delay in my repair, I was notified immediately . When I picked up my car, it was cleaned in and out. Thank you for great service! More

Huge thanks to Benny and the entire Audi Palo Alto service department for taking care of our car! The team quickly took care of an engine warranty issue and we can use our car without worries for crit service department for taking care of our car! The team quickly took care of an engine warranty issue and we can use our car without worries for critical trips during this trying time. More

Quan was very helpful, profesional and friendly, it make feel at easy, since I don’t know anything about cars and I need it to trust him and I the dealer w my car, excelente service! feel at easy, since I don’t know anything about cars and I need it to trust him and I the dealer w my car, excelente service! More

Great service all around. Setting up appointment, checking in, loaner car, completion and review. Of course, getting an oil change at the dealer is more expensive, but it was a very positive experien checking in, loaner car, completion and review. Of course, getting an oil change at the dealer is more expensive, but it was a very positive experience More

MMI System failure I have a problem with the MMI system, which will not work if it is cold out, but will work when it is warm. The problem was identified as the Navigat I have a problem with the MMI system, which will not work if it is cold out, but will work when it is warm. The problem was identified as the Navigations DVD player - when one component of the MMI won’t work, the system crashes. So no radio, etc. The cost of replacing the Navigation DVD (in a 12 year old vehicle) was too much for me, but my service tech tried several work around which I appreciated. It is possible the unit can be repaired by a 3rd party vendor, which I am exploring. Although I chose not to have the problem fixed, I did appreciate the hard work shown by the service team to identify the problem More

Complicated service was done in a timely manner. Loaner car was available and a blast to drive. The staff was professional and courteous. Great place for Audi service. car was available and a blast to drive. The staff was professional and courteous. Great place for Audi service. More