Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Palo Alto
Palo Alto, CA
2,817 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,817 Reviews of Audi Palo Alto
June 09, 2020
No clear communication around disinfecting While I usually have a great experience at Audi Palo Alto getting the yearly 10,000-mile servicing done, this time I was disappointed. First, the While I usually have a great experience at Audi Palo Alto getting the yearly 10,000-mile servicing done, this time I was disappointed. First, there was no clear communication around safety precautions in these COVID times. While I was told that the car would be disinfected and washed, when I went to pick up my car, I was asked if I'd like it to be disinfected! I had to go back in to confirm whether or not it was disinfected. I was told, rudely, that it was and that the staff person asking if I wanted it disinfected, was clueless. Get your communications straight people and don't make it the customer's responsibility. On a positive note, they had washed and cleaned the twigs and leaves from front and rear windshields. So Thank you. Second, the car tags and the key tags were still in the car. Normally I wouldn't mind and take them home and throw them in the recycle bin. These are NOT normal times. The least they could have done was to remove the rear window tags and key tags before delivering the car. I had to remove them and throw them away there, and not risk my family. Further, before I drove away, another staff person came and opened the door and started asking questions whether I was satisfied with the service. He did NOT HAVE A MASK ON! Very troubling. Third, I was charged $8 for 2 gallons of gas for having driven a loaner car 14 miles to go home and come back to pick it up. Not once was any mention of whether they disinfect loaner cars. I am fine with the $8 charge but not reassuring me about the cleanliness of the loaner car was a big red flag. I am going to have to seriously reconsider, going back there next year, even if COVID is behind us. I hope that Audi Palo Alto takes better measures with their other customers around the reassurance and cleanliness of their service and their loaner vehicles. Disappointed. More
by SATISH.KATPALLY
Verified CustomerEmployees Worked With
Quan Huynh
June 08, 2020
Excellent service! Mr. Benny is very attentive and always receives us with a smile and willingness to help. Based on this great experience we will keep coming back to Audi Palo Alto. receives us with a smile and willingness to help. Based on this great experience we will keep coming back to Audi Palo Alto. More
by ERICK_JC01
Employees Worked With
Benny
June 05, 2020
Great experience would go again. Everything as I would expect. Friendly and quite helpful. Makes me want to buy snotty Audi just for the service. expect. Friendly and quite helpful. Makes me want to buy snotty Audi just for the service. More
by PHWANG71
Employees Worked With
Quan Huynh
June 05, 2020
My experience was great - easy to Schedule a same day appointment and the service advisor was very helpful, helped make it a loaner car and kept me up-to-date. The service was done very quickly also. appointment and the service advisor was very helpful, helped make it a loaner car and kept me up-to-date. The service was done very quickly also. More
by nwilcox70
Employees Worked With
Quan Huynh
June 04, 2020
There good, reliable and they get you in and out ,very helpful with the situation that was going on. Explained the problem and told me how they were going to fix it helpful with the situation that was going on. Explained the problem and told me how they were going to fix it More
by rodnash1
Employees Worked With
John Su
June 04, 2020
Quan is amazing. He has great attention and provides the best customer service. His response time to my contacting Audi was prompt and he understands his customer. best customer service. His response time to my contacting Audi was prompt and he understands his customer. More
by annalisaloar
Employees Worked With
Quan Huynh
June 04, 2020
All good! Was a little bit complicated because it was a company car but everything was handled efficiently and to my expectations so I was pleased! company car but everything was handled efficiently and to my expectations so I was pleased! More
by Jalvarado4
Employees Worked With
Tony Oliva, Marc Lightsey
May 29, 2020
Service was quick and efficient! Everyone (especially John) was super nice despite the exceptional times. Thanks John! The COVID changes altered some things but it was faster than ever John) was super nice despite the exceptional times. Thanks John! The COVID changes altered some things but it was faster than ever More
by KEVJUNG717
Employees Worked With
John Su
May 28, 2020
Excellent service. I really trust this place. Beside being polite, they give the most professional service to my car. Audi Palo simply exceeded my expectations. being polite, they give the most professional service to my car. Audi Palo simply exceeded my expectations. More
by BMARGARIATAONE
Employees Worked With
John Su
